Customer Ratings & Reviews

Good console. I wish it has a better designe but works great and great graphics

Great except for controller. Not enough to use for flight simulator so have to spend more money for that and cords, extensions, etc.

Graphics are great and games load super fast. Definitely worth the upgrade from xbox one. There are some software issues with controllers disconnecting randomly and some game crashes.

The xbox series x is defintely worth the upgrade. It is so much faster then ny old xbox one and runs games so much better

No complaints with the system but if you’re looking for a huge leap from the Xbox one you may be a bit disappointed. They could have pushed the envelope more.

It's a good next gen console, ssd is a game changer. I like the quick resume, too bad it doesn't work all the time. Not much games for it, although backward compatibility is nice to have.

Only played black ops and war zone on it so far. It’s a little buggy at times but I think that’s game software more than the Xbox it’s self. Set up was easy and it has some great features.

Big jump up from the xbox one i had for 5 years. Every game runs faster and is graphicly better. Lost a star due to no games out for it yet and trying to get one is just dumb luck.

I have enjoyed the Xbox product for years now, only reason I couldn’t give it 5 stars was the controller pairing issues that seem to happen daily. Has anyone found a permanent fix for this?

A very powerful console. Unfortunately, at this moment, they're not many exclusives for the Series X. Hopefully that'll change next week(E3). Slick and minimal looking console.

Received this console on launch day, and as of today (5/23/21) I’m still waiting for a next gen exclusive. Save your money and wait until next gen games are out for this system.

Just got it so far so good it's giving me a lot of gaming fun but the memories just way too small when you have a game that's a 152GB

Overall good system fast and reliable loads quickly for warzone

The console is great, but it has a little bit of an overheating issue when standing vertically. The problem went away when I put the console horizontal

A good console with great performance for the money, not enough title exclusives for xbox unfortunately

It's good. I like using it a lot and look forward to enjoying it more.

Great console just keep in mind your going to need internet prior to setup and Xbox backward compatible games requires a one time internet download then you can play offline if you wish

I purchased the Xbox yesterday to take advantage of the Black Friday deal -- $50 off retail price, plus a $50 Best Buy gift card. I intended to use the $50 gift card to buy an Xbox game--an obvious use case that Best Buy apparently couldn't forsee. I get home, start setting up my new Xbox, and decide to go to the Best Buy store to buy a digital download code for the game I wanted. This is where the problems began. It's listed for $69.99. This strikes me as odd, considering the game is listed for $17.49 on the Xbox store. No worries, I think to myself. I can just use my Best Buy gift card to buy an Xbox gift card, which I'll then use to buy the game at the cheaper price on the Xbox store. Apparently, that's a big no-no. I try buying the Xbox gift card 3 times -- each time, instead of getting an email with my digital gift card, I get an "Order has been cancelled" notification. There is no explanation as to why it's been cancelled (which is why I tried 3 times; I thought it was just a glitch). So I call customer service. After 30 mins on the phone, they finally tell me the problem: gift cards can't be used to buy digital products, only physical ones. I explain the situation, but they won't budge. They tell me I have to go back to the physical store. Fine. I follow directions, only to discover problem #2. There is another very important (read: arbitrary) rule: gift cards cannot be used to buy other gift cards. So I wasted my time going to the store (as instructed by Best Buy support) for nothing. It's still fine, I think to myself. I can ask them to price match the game from the Xbox store, so at least I can get the game at a reasonable price. Nope! Welcome to problem #3: apparently, Best Buy doesn't price match during Black Friday sales through Nov. 25. That's understandable - they don't want to get ripped off by some other store offering a crazy deal. But the discount on my game ($17.49 instead of $69.99) is available for the next 8 days. Since today is Nov. 22, that means the sale will be good until the end of the month (Nov. 30). I point out to customer service that it's silly to make me wait until Nov. 25th to get the price match -- we all know Ithe $17.49 deal will still be available then, so why not just price match today? They keep telling me it's 'policy' - but their arbitrary rule makes zero sense. I keep pushing until they come back with problem #4: Microsoft is not a "qualified competitor" with Best Buy. This means that even if they make an exception and give me the price match today (which they still won't do for the previous reason), I still can't get the price match due to the "qualified competitor" issue. That's plainly absurd. They are selling a Microsoft product. They also sell a ton of games that EXCLUSIVELY work with that product, many of which are made by studios owned by Microsoft. But somehow, Microsoft doesn't count as a competitor. So, my options are: 1) Buy the game from Best Buy for $50 more than it's listed on Microsoft, 2) Buy the game from Microsoft and save the Best Buy gift card for something else (there is nothing else I want from them, though, so this option basically requires me to screw myself out of $50), or 3) return the entire freaking thing, gift card and all, and get the exact same deal from one of their competitors that is a bit more customer friendly. I'll be going with option 3. I hope you do too. This whole experience was beyond frustrating, which is unfortunate because I used to love Best Buy. I look forward to spending money with their competitors (whether they admit they're competitors or not) in the future. TLDR: Buy your Xbox somewhere else if you can.

Great system for the next generation of games. They definitely lose a star for the controller. No upgrade or not in the same level as PlayStation when it comes to the controller.

Product is good. First time using Xbox, switched from Playstation. Only issue is my right trigger on my controller is starting to stick. I've heard other people having the same problem.