Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Pleased purchaser
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I wanted and I haven’t even tried everything on the stove but im thoroughly excited
I would recommend this to a friendwould not recommend this stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front right burner is particularly problematic—it never goes to a low setting. No matter what temperature I set it to, it stays excessively high the entire time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know the disappointment with how the range burner performs. Let us help.
Below is a link to troubleshooting the cooktop temperature. Browse the guide until the "Element stays hot after changing from Hi to Lo" for the recommended actions.
Samsung electric and induction cooktop temperature issues:
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147392161) to help our team pull up your information when you message us.
Thank you.
-Angelica
Stove very sticky
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you cook leaves residue on the stove and then you have to get a razor to remove it from it It sticks in a weird way
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel when everything you cook leaves residue on the stove, NajibA. We're here to assist.
We have provided a link with detailed instructions on the most effective method to clean an electric cooktop. The guide also includes another link that recommends the appropriate cookware and cleaning products and a video to watch from beginning to end.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
To help you maintain the finish and the glass cooktop, we have included a user manual with instructions on pages 48-50. Here is the link for your convenience.
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146917975) to help our team pull up your information when you message us.
Thank you.
-Angelica
Samsung electric range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this Samsung electric range. The glass easy crashed. Hard to cleaning. Samsung didn't cover for it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KevinP, let us extend our help by providing the details you need for your Range.
Please see the "One (1) Year Parts and Labor" of the warranty statement, fifth paragraph, which explains the limits of the warranty.
Warranty Statement:
https://www.samsung.com/us/support/service/warranty/NE63A6511SG/AA/
Here are links that can help you clean your Samsung range. Also, please watch the video and read the hyperlinks included in each section.
Clean and care for your Samsung electric cooktop.
https://www.samsung.com/us/support/answer/ANS00060833/
How to clean your Samsung oven.
https://www.samsung.com/us/support/answer/ANS00049011/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145866223 to help our team pull up your information.
Have a great day.
^Aloe
Don't recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stove turned on at random, not accidentally, at random. Caused kitchen fire.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Gloria,
We would love to discuss how we can best assist you with your Samsung range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1145875162 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Cracked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge crack in the top of the oven delivered. We are scheduled to get the replacement in March.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Glass exploded
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product if you don’t want to be dealing with repairs!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kathelin L,
We understand your disappointment with this Samsung range model's glass cooktop and we would love to discuss your experience in more detail with you to help in any way we can.
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Leo
- Pros mentioned:Air fry, Convection, Ease of use
Great Range. MANY features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced a 20 yr old stove. It is amazing. I cook several times a day and have used many of the features. Probably outlr favorite feature is the AirFry feature. It is deceiving because when you open the door it turns itsseld off. The first 2 times I used it, i burnt what I was cooking. It cook more evenly and much.faster than the counter top airfryer. We can also cook enough for the whole family at once. I was getting told that it took too long to boil water (from the 12 yr old) I showed her the rapid boil function and now she can make her mac n cheese is rapid time. I have a total of 5 burners with 2 of them having 2 sizes and one is a warming burner. We uses the bread proof fuction to make homemade pizza dough. The oven bakes evenly. With kids touching it all the time the fingerprintless stainless is getting a work out. It is very easy to clean.
I would recommend this to a friend Damage item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a damaged item, I already reported to the branch Best Buy but until now no response 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the replacement status.
Have a great day.
-John
- Pros mentioned:Ease of use, Overall performance
LG stove
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Works great, easy to clean. Everything on it easy to use. I would recommend this stove to everyone.
I would recommend this to a friend - Pros mentioned:Air fry
Many reasons why you should buy it..!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good product. Elegant, good quality. I like that the stainless steel finish shows more than the black parts of the stove. The warming center, a game changer. And, omg, the air fryer a most have. Now I don't have it on my counter. The price was a blessing. My kitchen thanks you and my counter too.
I would recommend this to a friend Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good stove 11111111111111111111111111111111111 Buy an LG instead
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Stuart, I see that you are experiencing some issues with your Samsung Range and would like to lend a hand. I would like to make sure that you have the best experience with your appliance. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143415759. We welcome you to our Samsung family. ^Brad
- Pros mentioned:Air fry, Heating speed, Overall performance
Excellent Stove with Great Performance and Feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this stove! Heats fast and cooks perfectly. It’s powerful, sleek, easy to use and reliable. Cooks evenly and the air fryer feature is definitely a plus. Highly recommend.
I would recommend this to a friend - Pros mentioned:Ease of use, Heating speed
Pretty good stove
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this electric stove for a bit now, and honestly, it gets the job done really well. It heats up pretty fast and cooks food evenly, which makes everyday meals a lot easier. The controls are straightforward, so there’s no guessing when adjusting the temperature. One of my favorite things is how it’s much easier to clean but sometimes I struggel. The smooth top wipes down quickly, which is great after a messy cooking session. It also has handy safety lights that let you know when the surface is still hot. If you’re used to a gas stove, it might take a little getting used to, but overall it’s a reliable, no-fuss option that works well for daily cooking.
I would recommend this to a friend - Pros mentioned:Heating speed, Overall performance
The best purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This range is amazing, wi fi control for the oven, the rapid boil feature is amazing and the look of the appliance is beautuful!
I would recommend this to a friend - Pros mentioned:Overall performance
Has done everything they said it would so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't give a 5 star rating because I haven't tried all the features on this oven yet. So. How about this? It's done everything I bought it for way better than our old oven and the features we've used have been excellent and exactly as they were advertised. The notifications and remote abilities are great. Did the Thanksgiving turkey on convection setting and it came out PERFECT.
I would recommend this to a friend - Pros mentioned:Ease of use, Overall performance
Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing. So many features to enjoy. Easy to clean
I would recommend this to a friend - Pros mentioned:Overall performance
Nice looking stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove is very nice, I have not used all the features that come with it yet. I recently started making homemade sourdough bread and I’m really enjoying the proof feature with the stove.
I would recommend this to a friend - Pros mentioned:Ease of use, Heating speed
Amazing stovetop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this stove! It's design and ease of use. It works well with our wifi and smart home. It gets hot fast and has holds it temperature really well.
I would recommend this to a friend - Pros mentioned:Air fry, Convection, Ease of use
Amazing Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older electric range that was failing to cook food evenly and was outdated. After months researching, comparing features that I needed and waiting for sales, I purchased this unit and have been pleased with its performance. Its so easy to use, the air fryer feature is a time and space saver. Thanksgiving was a breeze! I recommend testing your recipe time and temps and adjust as necessary. My unit did not come with the air fryer basket, so be prepared to purchase one online. Overall, I love it!
I would recommend this to a friend