Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy to use, quick heat up in the oven.
I would recommend this to a friendGreat ramge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great omstove, live fhe timer notifications for my phone.
I would recommend this to a friendRange
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the stove and wouldn’t trade it for another one.
I would recommend this to a friendNot Again!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I kind of hate the stove. It is very hard to clean. If hot, you cannot clean while hot if you spill something. It will stick and burn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Twan,
Thank you for your review. Let me send you a link to help you properly clean your range.
Below is the user manual for your model. Simply turn to pages 44-49 for your reference:
https://downloadcenter.samsung.com/content/UM/202103/20210308172509850/NE63A6511_AA_01_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144982795 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Dissatisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave an average rating only because I was not happy with Samsung company when I tried getting help concerning not getting the air fryer basket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dutchess3, I understand you Samsung experience was lacking and know how it feels when items are not presented as they should be. I would love to assist you on your new Samsung Range. You are able to reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143420251. We welcome you to our Samsung family. ^Brad
So classy and sleek
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the sleek look of this efficient range.
I would recommend this to a friendbad glass top.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top scratches too easily. was scratched with in the first 48 hours.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We know how disappointing it is when the cooktop is scratched. We're here to help.
We recommend checking the resource below for details about cleaning and caring for the electric cooktop. This guide includes a video link you may watch from start to finish and another link for the recommended cookware.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
You may also refer to the user manual for more information about maintaining the glass cooktop. Turn to pages 45-46.
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147292216) to help our team pull up your information when you message us.
Thank you.
-Angelica
Tuhin
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect timing great quality beautiful customer service
I would recommend this to a friendArrived Damage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product came damage one of the stow was not working
I would recommend this to a friendBrand response from Samsung
Posted .Hello WajahatSial,
We understand your disappointment with the condition of your range upon arrival. To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Does not boil fast enough!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great oven features but it does not boil water fast enough. My old range boils twice as fast and it was more than 10 years old. I strongly suggest boiling water in advance when your making soups, broths, or stews. When boiling meats for prep to soften, its painfully slow. Sad to be purchasing such a nice range with one major flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BryanR,
We all want our appliances to function properly. Let us help you with the range.
Please see the "Cooking elements are not hot enough" section on the link below and follow the instructions.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001944/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147024035 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Air fry
Kitchen Suite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works as advertised, very satisfied with purchase. The sales, delivery, and install were all done professionally. Very pleased all around.
I would recommend this to a friend - Cons mentioned:Glass top
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fifth time you seen it it burn my cooking pen and the glass chipped Try to clean it as soon as it happened and I scraped all the glass
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that your range has scratches. I understand that this experience is less than ideal.
Kindly visit the User's Manual on pages 43-52 about Maintaining your Electric Range:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you ever need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144885347 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Good but not the best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Largest burner stopped working couple of months after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brina, we understand the importance of a working range to cook our meals. We are here to help.
We recommend checking this guide to help you troubleshoot if one of the burners is not working. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150353398) to help our team pull up your information.
Have a great day.
^Camille
Don’t buy, I regret it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I would’ve loved to give this 5 stars the glass top chipped after having it for 5 months and Samsung did not do anything to help. I would have to pay close to the cost of a new one to repair it. I take extra care of my appliances using only approved cleaners and cleaning techniques for the glass top, but the quality of the top on this is not good! I had a Whirlpool one for 15 years and no issues other than the oven going out on me and it was time to replace… not one chip on that glass top… don’t buy because Samsung does not stand behind their product…. I am stuck with this until it goes out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SueS, we understand your frustration if your glass top is chipped. Allow us to help.
Please see page 27 under "Choosing the proper cookware, Protecting the cooktop" and pages 48 to 50 under the "Care and cleaning of the glass cooktop" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202407/20240724131335393/01._IB_FULL_NE5000A_NE63A6511_AA_EN.pdf
Should you need more assistance on your glass cooktop, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147798832) to help our team pull up your information.
Have a great day.
^Camille
Elegant but had to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks elegant. Good deal; but had to return because it was damaged. The box was not damaged when we got it, but the range had a big defect that i think it fell or got hit.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Terrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is terrible experience. After using one year, the hot Surface indicator did not work at all, also, one of small elements could not work properly, even turn to the lowest setting, the actual heat has been like maximum heat setting. Now, the worst is another element, the big one, is working crazy, same as the element mentioned above, when turning to the lowest setting, the heat keeps like maximum heat. Therefore, when I stir food, they burnt right away, especially cooking egg. I bought it on Sept 4, 2022. I paid it about $800. Does manufacturer design it with about 2 years lifespan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link for your cooktop that has a temperature issue; kindly click the embedded words.
Samsung electric and induction cooktop temperature issues.
https://www.samsung.com/us/support/troubleshoot/TSG10002324/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147822093) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not worth $800.00
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing & difficult to work! Already miss old GE range! Samsung could make a better product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robert, we want you to enjoy using your range. We are here to help.
Please see pages 22 to 26 under the "Surface cooking" section of the manual for instructions on how to use the stovetop and pages 28 to 30 under the "Operating the Oven" section for instructions on how to operate the oven.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
I have also shared this link for additional information.
How to use your Samsung electric range or cooktop
https://www.samsung.com/us/support/answer/ANS00060805/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Pros mentioned:Overall performance
Looking forward to Air Fry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but time will tell what my review will be as it went in a vacation rental and I was only able to use it 1 time as of now.
I would recommend this to a friend Can be better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better on the air fryer. Is hard to clean
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joel, thank you for sharing your experience in cleaning your air fryer. We are here to help.
Here is a guide with simple tips and tricks for using and cleaning your air fryer. Please choose every option to learn more.
Use Air Fry mode on your Samsung oven
https://www.samsung.com/us/support/answer/ANS00088063/
Please see pages 34 to 35 under the "Air fry" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240508153523135/01._IB_FULL_NE5000A_NE63A6515SS_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147181903) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Glass top
Poor quality oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this stove for just a month as of today and the stove top with the glass already has air like bubbles under the glass. It’s like it’s fogged underneath the glass or something.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lynn,
Keeping the cooktop pristine is important in keeping your kitchen well organized. Let's get the information you need to ensure your range stays in tip-top condition.
The link below will guide you in checking the best course to take if you have bubbles or if it's cloudy underneath the cooktop. Learn more by checking the hyperlinks.
Electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you need more assistance with the range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147430902) to help our team pull up your information when you message us.
Have a great day.
-Ernest-