Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
3 DAY OF OWNING STOVE TOP PEELING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was delivered to me on a Tuesday after, and on Wednesday I attempted to connect this range through WIFI and it is very difficult. By Thursday morning I go to cook breakfast I noticed the stove top is already peeling, I haven’t even used the oven yet… see photos for the peeling. The operation of the stove top and Rapid and Fast boil works great, but the quality of stove top is very poor and not worth the $800 I paid, and this stove hasn’t even been through a thanksgiving hardcore cooking.
No, I would not recommend this to a friendCrack glass screen within the first month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month in the glass screen cracks. i would not recommend any one to buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cler G,
This is not the experience we want you to have. We want to speak with you directly to provide support and explore options that can help you with the cracked glass screen on your range.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151774292) when you message us so our team can retrieve your information.
Thank you.
Nicole
Samsung Range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oven looks nice and cooks nice, came scratched on the top and during install they scratched up my kitchen tile. Wish the Air Fry basket needed came with it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. The experience is not what we expect from our customers. To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase:
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
Have a great day!
^Chrystel
Defective glass.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The glass cooktop has warps all through it as it’s been used. It’s like it’s fogged underneath the glass or something. I have used every cleaner known to man, razor blades etc. it is smooth and under the glass. This is a defect. I called Samsung and they told me tough luck. I guess I have to deal with it but I’d suggest not buying any Samsung appliances I know I won’t buy another one.
No, I would not recommend this to a friendSamsung stove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had less than a month oven part went out but the burners stayed working stove worked amazing when it works properly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crystal,
We understand your disappointment with the broken parts of your oven. Let us help you with your range.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148035931) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Glass top
Happy purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Still getting use to cleaning off this glass top
I would recommend this to a friend Unable to get marks off Cook Top
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stovetop unable to be cleaned. After CLEAN water boiled over the first time we are unable to get the marks cleaned off. It’s like the cook top itself was damaged. Used numerous glass cook top cleaning agents with no success. Impractical and frustrating. After buying an entire Samsung appliance package I’m frustrated and will be buying Maytag next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this review, Justin.
Although they differ from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. Please see the guides for more details.
Electric cooktop is peeling, bubbling,or cloudy under the surface/ Cosmetic damage for range, oven, cooktop. https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/
How to clean and maintain the glass cooktop on your Samsung stove
https://www.youtube.com/watch?v=b_dExUhgeus
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145019060) to help our team pull up your information.
Have a great day.
^Charles
nice appearance but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i used the oven, perfect, but after using the stove once, these little warps or bubbles start appearing as if the surface could not take the heat. what is goin on hear? any suggestions?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mike. I realize you have some alarming bubbles on your Samsung Range and know how that must feel. I would like to provide you with some helpful information that will help. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143596245. We thank you for welcoming Samsung into your home. ^Brad
- Pros mentioned:Ease of use
Does anything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove, easy to operate, cleans like a miracle
I would recommend this to a friend Beware of design flaw.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove works great, my issue is a design feature that makes the stove vulnerable to easy damage. Because the glass is exposed on the sides the front glass can be damaged easily. Our stove is next to our cabinet where we store our pans. My wife took a pan out of the storage area and bumped the glass and it cracked, was not hard but realitively gentle. Wish I could return stove for Samsung with different design or find some type of guard to protect the stove. Have had it less than a month and is now unusable. Had to put tape over glass untill part comes in to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JasonR, we understand how you feel if your glass cooktop is cracked to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146605988) to help our team pull up your information.
Have a great day.
^Camille
Samsung electric range
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up very slowly. The bottom drawer is too small
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire further about which part of the range heats slowly and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
temperature control
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The temperature control broke down after 1 1/2 years and costs 150 plus tax
I would recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With in 3 days of owning it there are bubbles under the glass. It’s impossible to clean, glass looks filthy after 2 uses and even after cleaning with glass too cleaner and the bottom drawer is super flimsy
No, I would not recommend this to a friendSmart things issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant seem to get it to Register with the smart things account…
I would recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. Here is a link to a guide to connecting SmartThings with your range (https://bit.ly/3zfZAf9). If the issue continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144026567) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
My perfect baking companion
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a dream to use. My cakes and other things come out perfectly! I still haven't used all of the features, but I'm loving it so far!
I would recommend this to a friendDon't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy I would give it negative stars if I could oven touchpad stoped working after 2 months and customer service Samsung denied the warranty to fix so I just spent 800 look for a different brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with the broken touchpad of your range. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147865758) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Not bad, but definitely below average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is below average and definitely below my expectations. Functionality wise, it that does just fine, but I got the glass stained in just a few uses.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy when person measured he did nit take into account the very back of the range that protrudes from the back consequently, the range sticks out making my most used cupboard door mostly inoperable. It will scrape the range and the door
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that the range sticks out and you're not able to use your cupboard. I can understand that this has been a frustrating experience.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143912511
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Beware Photo Upload
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smelled burning plastic (see pics) a year after Best Buy range install and warranty expired! Incorrect electrical connections by delivery people caused very dangerous melting of terminal strip - beware! Terminal strip will need replacing on my new range.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Brown,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146277487) to help our team pull up your information.
Have a great day,
-Ernest-
Warning do kot Buy this range
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero star dnot buy this stove broke with in a month waste of money I called samsung they said technician will be in next week!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello AliJ,
We understand how you feel about having a broken stove within a month.
You may contact our Support Team via the link below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica