Customer Ratings & Reviews
- Model:
- NE63A6511SG
- SKU:
- 6447921
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers love the 6.3 cu. ft. Freestanding Electric Range with WiFi, No-Preheat Air Fry & Convection, especially its air frying capabilities and overall performance. Many find it easy to use, and appreciate the convection feature and quick heating speed. Some customers have noted that the glass top can get dirty easily, and a few have mentioned difficulties with the timer.
This summary was generated by AI based on customer reviews.
Handle dented
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My handle on my oven was dent trying reach so.e onecfor help
I would recommend this to a friendhorrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst horrible no words to explain about this range, it exploted and they did not want to change it. worst customer service in samsung and in best buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We can absolutely understand why you feel that way. Allow us to further assist you with this, Michmono.
We would like to speak to you directly to gather more information about the range so we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148544232, to help our team pull up your information.
Have a great day!
^Chrystel
To much range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like most everything! Still can’t get Bluetooth connected? Not sure why a range needs blue tooth but I have figured out how to use most everything but can’t get clock set. I’m sure it needs the Bluetooth.
I would recommend this to a friendDon't buy Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung Range and they are both defective. Do not purchase Samsung. The first one caught on fire and the second one I purchased has a defective burner as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to know more about what occurs with the range burner and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this piece junk. I bought this one year and 2 weeks ago and magically it started giving a c-f2 code and then went black. Now nothing works on it. No display no nothing it completely blacked out. Samsung warrenty expried. Bought the total protection plan from best buy and im reading tnere may be a charge for parts. Paid almost $1000 and now i cant even cook! Worst product ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your frustrations with the range are valid. We're here to get you the help you need, Angit.
I have shared the manual to learn more about the error code's diagnosis. Please read through page 58 for more information.
User manual:
https://downloadcenter.samsung.com/content/UM/202401/20240112152313843/O_01._NE63A6511_AA_IB_FULL_EN.pdf
This additional link will help rectify the range's control display.
Samsung range panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146958228, to help our team pull up your information.
Have a great day!
^Chrystel
Poor Quality Range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item has poor quality. The control system was good only after a year. Then the right small stove stopped working and now the left small stove is not working anymore. It’s only the two big stove is working. For less than two years the range is 50% functional.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EditaV, we all want to have a reliable working range at home. Allow us to help.
If one of your burners is not working, here is a guide to help you. Please click on the embedded word.
One burner on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#a-radiant-element-on-the-electric-cooktop-does-not-work
Should you need more assistance with the control system, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147642869) to help our team pull up your information.
Have a great day.
^Camille
Low quality stove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove lasted less than a week before i had to call samsung for a repair still broke needs a board the burners still work but no oven air frier or extra heating burner was a waste of money maybe i will feel differently after i purchase the board that was somehow not warrentied ona week old stove all my appliances are samssung and this is the first failure
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hearing this happened to your newly purchased range saddens us. We wish to aid you with this, Dwright.
The air fry basket is sold separately. Should you wish to purchase the compatible air fry tray, please contact our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
We would love to speak to you directly to better assist you with this matter. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146913499, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Glass top
Do not buy Samsung they do not hornor their poorly
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cracked due to heat the 1st time of use very thin glass top, so thin tin all thru cheap, clicks non stop as it is a smart stove
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
We are glad you informed us about this. If the surface is cracked, switch off and unplug the appliance to avoid the possibility of electrical shock.
Please contact your local Samsung service center and do not use your cooktop until the glass surface has been replaced. You may check out this link to learn more about the steps to be taken:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
We also included some links for the best ways to maintain your electric range:
https://www.youtube.com/watch?v=pCLkUo4ns6w
https://www.samsung.com/us/support/answer/ANS00060833//
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145129578) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Nope.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nope. Worked fine for 7 months. Started cooking on Thanksgiving morning & noticed the oven wouldn’t heat above 215 & burners went cold. Flipped my breaker, unplugged the oven & plugged it back in & error message “bad line” showed up. Called the geek squad repair line & 2 weeks until a repair person can get out. Appointment is a 12 hour window. Ridiculous. Do not purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the frustration of not having a working range. Allow us to help you in making it work.
Here is a link to help you with the oven temperature. Please follow the steps and click the hyperlinks for further assistance.
Samsung oven temperature issues.
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-heat
Also, here is a link to help you with the oven error code. Please see the "bad Line" section, follow the steps, and click the hyperlink for help.
Samsung range or wall oven error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146568676 to help our team pull up your information.
Have a great day.
^Aloe
Oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stove works nicely but had a few scratches on the front. A new item should not have scratches on it
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Samsung Oven - not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's doing its job so far. Hard to clean the cooktop. Burners are not very reliable; switches positions are not intuitive, oven is loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's optimize the cleaning conditions for your convenience, IrinaR!
Kindly check out the link below for the detailed instructions for properly cleaning the stovetop.
Clean and care for your Samsung cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Please watch this instructional video about cleaning the cooktop from the beginning until 1:20.
How to clean electric ranges:
https://www.youtube.com/watch?v=pCLkUo4ns6w
For added reference, I have shared this link regarding the noises coming from the oven.
Samsung range sounds and operational noises:
https://www.samsung.com/us/support/troubleshooting/TSG01110180/
In order to provide you with better support for the burners, we would like to speak with you directly to have them inspected.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145837359, to help our team pull up your information.
Have a great day!
^Chrystel
Poor Customer Service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this range when I first got it. After 9 months the motherboard for the oven died. Samsung sent a repairman out to check and then told us the part was not covered but we could pay to have it fixed
No, I would not recommend this to a friendBrand response from Samsung
Posted .WillieorandreahJ, we understand how it feels when the motherboard breaks and you must pay for the repairs. We want to speak to you directly to provide support and see what options we can offer to fix your range.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147686119) to help our team pull up your information.
Have a great day.
^Camille
Multiple dents in product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.oven was delivered with a dent in the side. Called for replacement schedule appointment to have a replacement delivered appointment was cancelled for no apparent reason. Called and spent hours on the phone with BestBuy to for new appointment. After spending hours on the phone setting up the appointment new stove was delivered with an dent in the exact same place.
No, I would not recommend this to a friendDimensions are misleading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dimensions do not take into count the extra depth of “pop outs” on the back pieces of the range making it impossible to sit flush against the wall thus leading to the range sticking out past the countertops which looked awful
I would recommend this to a friendBrand response from Samsung
Posted .Hi DenaB,
Thank you very much for your observation of our range. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
I got ripped off by Best Buy total care!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a little bit over a year and the board broke. I also thought that by having total care it was covered and surprisingly Best Buy try to charge me over $600 for parts of labor once they charge me $84 to come diagnose the problem total care And this rage both are disappointing .
No, I would not recommend this to a friendGreat range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for a 10 year old Samsung range. Wife loves the steam cleaning this one has and the WiFi preheat for meals.
I would recommend this to a friendGreat Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems great. Haven't had the opportunity to use it a lot but what I have used it I really do like.
I would recommend this to a friendFreestanding stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is quite nice. The operational buttons are great. Have used it only once because I've been cleaning up the house!!!!
I would recommend this to a friendSending commands it self
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove in the word ,is not even one year and this is not working right. This thing is sending commands it self and this is dangerous and more when you have kids.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household convenience and safety is our top priority. Let's get you assisted immediately, RuberG.
We would like to speak with you personally to gather more information about the commands the range executes so we can better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147531365, to help our team pull up your information.
Have a great day!
^Chrystel
Range runs hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range runs 25 degrees too hot in oven. We needed a replacement, no way to reset or adjust temp.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Thank you for your review. We can help with getting the correct oven temperature.
Below is the user manual for the Temperature Adjustment information. Simply turn to page 40 for your reference:
https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144989105 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel