Customer Ratings & Reviews
- Model:
- OJP 9015e
- SKU:
- 6450667
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the OfficeJet Pro 9015e's high-quality prints, ease of use, and wireless functionality. Many appreciate its quick setup and compact size, along with the overall reliability and good value for the price. However, some users find the printer to be noisy and have experienced issues with the paper tray's sturdiness. The scanning feature also receives positive feedback.
This summary was generated by AI based on customer reviews.
Might be good for very light printing needs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man, this printer started out great printed quickly. I purchased this in November. I wanted a better printer but at that time there were very few options - printers were at a minimum. I hooked it up and it printed nicely. Then I ran my first newsletter on it. Yahoo, I thought "it prints quickly". Well, 4 months later I am printing a smaller newsletter and it is taking 2 1/2 minutes per page. What the heck? This newsletter has fewer graphics than the first one. It has been gradually getting slower but today is ridiculous. It's a 3 page newsletter (well, print on both sides). I started 5 hours ago and I'm not even half way done. And the number of copies I'm printing is less than 60. And I'm on the quicker print (draft) mode. Yikes! I should have held out for the one I wanted...
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brook.
Thanks for the review and the feedback. While I’m glad your printer worked well when you got it last fall, I’m sorry to hear that its print speed has declined so much. I can easily understand why that would be an unwelcome surprise, especially in the context of producing newsletters that you describe. I want to help you remedy this problem, so I hope you’ll use the resources below to make that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the print-speed problem persists, I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Good value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice inexpensive printer. Works great and is simple to use.
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Great buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy great price great quality easy set up and easy use
I would recommend this to a friend - Pros mentioned:Print quality
Easy to use and reliable!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using this printer for a home office. Works great! Easy to setup, fast printing (color or black and white). It can scan directly to a network share and that is SUPER useful! I have it setup on the network and it is easy to access and doesn't go off line and get lost like I've had happen with my previous printer.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Paper tray
Paper jams continuously
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Paper tray is terrible: when I take it out to reload paper it changes from letter size to legal size. And it pulls several sheets of paper into printer at same time which causes paper jam. Not easy to open printer to remove jam. Areas that can be opened should be marked because I wasn’t sure how to open printer. I am not very happy with my purchase.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sue.
I'm sorry to hear that your printer’s feeder and paper tray have not performed like they should. I can understand how the issues you describe would quickly become frustrating, so I’ll offer some information and resources that I hope will help.
First, I recommend you follow the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
Regarding diagrams of your printer, you can find user manuals as well as how-to documents, video tutorials, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If either problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting and help you resolve this issue. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Mrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with this product. Really quiet.
I would recommend this to a friendWired and loving it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this one as a wired printer and no issues!!!!
I would recommend this to a friendDisappointed in HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd HP printer and I am so disappointed in the quality and ink usage. It is flimsy, I printed a 33 page 2 color (black and yellow). The yellow ink is half full and the black 3/4 full. This is suppose to be a printer that the ink is to last longer than most printers.
No, I would not recommend this to a friendSurprise!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the new printer and was pleasantly surprised that it prints front and back.
I would recommend this to a friend- Pros mentioned:Ease of use, Reliability
great printer for one sheet or multiples
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.efficient, quiet and reliable product; easy to operate
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Love the printer easy to assemble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was easy to set up, quiet and prints fast
I would recommend this to a friend Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with this product has be en very good.
I would recommend this to a friendPrinter for home office
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works well. The set up needed to include downloading all the drivers.
I would recommend this to a friend- Pros mentioned:Ease of use
Great all in one printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the printer is really good. Easy to set up and easy to use. Make sure you download the HP app to make things easier. Only complaint is printing photos as the printer has a little bit of a difficult time loading the photo paper.
I would recommend this to a friend Great printer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all-in-one printer. So far, I have no complaints. The features works as described in the specifications.
I would recommend this to a friend- Pros mentioned:Wireless
Fast and good quality print.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless printer. Not too large and not extremely heavy.
I would recommend this to a friend HP 9015e Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer for home use. Quiet and uses HP XL Cartridges.
I would recommend this to a friendMy review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to get it set up and it works very well
I would recommend this to a friend- Pros mentioned:Wireless
Great all around home printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is exactly what we were looking for with our new teaching and working from home processes. The fact that it can scan and I can choose color or black and white are great. And the fact that it's wireless has been priceless. It can be a bit loud but nothing terrible. Overall we're very happy with the product and the price.
I would recommend this to a friend - Pros mentioned:Ease of use, Print quality
Good Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer easy to set up and print quality is excellent.
I would recommend this to a friend
