Customer Ratings & Reviews
- Model:
- BE-MSTILT
- SKU:
- 6451092
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers express satisfaction with the Tilting TV Wall Mount, highlighting its ease of use, overall performance, and reasonable price. Many appreciate the product's fit and tilting feature, as well as its compatibility with various TV sizes. While generally well-received, some users have noted concerns regarding the wall mount anchors, unclear instructions, and compatibility issues with certain TV models.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mount is heavy and not much room behind once tv on it
No, I would not recommend this to a friendLimited motion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very limited for tilting and other features. Probably could have bought a different one for such a small TV.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Thank you, PaulN, for your feedback. We're sorry to hear that the Best Buy essentials™ Tilting TV Wall Mount didn't fully meet your expectations regarding its tilting and other features. We appreciate your input and will use it to improve our products. If you need assistance finding a more suitable mount or have any other questions, please don't hesitate to reach out. Ivy | Best Buy essentials Support
Too big
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned as it was to big for my tv. It covered up some of the ports.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Could you please use the plastic spacers to avoid covering some of the ports? Thanks.
Go full motion
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is cool and all but id go with the full motion for the price
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bad I wish could be slide one , not bad it’s ok
I would recommend this to a friendWrong fittings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have right fittings didn’t have right screw to mount bracket to tv
No, I would not recommend this to a friendBrand response from Best Buy CustomerSupport
Posted .Hi JoseH! Thank you for bringing this to our attention. We can make it right. Please do know that you have 15 days to process a return and exchange. Even if the 15-day period has passed, don’t worry! We’ve got you covered with our 1-year manufacturer’s warranty.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-tilting-tv-wall-mount-for-up-to-50-tvs-black/6451092.p?skuId=6451092
Cheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately one of my worst purchase confusing and i am actually a pretty good at putting things together but this one was not good I found that some things where missing but because it was cheap I didn’t bother to return I just toss so for i will not recommend
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Janjan50,
I apologize for what happened. We can check the correct size of the screw for you. Please contact our support team for further assistance at 1- (866)-597-8427 Daily 8am - 9pm CT.
Best Buy essentials
Molina
www.bestbuy.com/support
it works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its hard to set up if your not used to setting up stuff
I would recommend this to a friendWall mounted
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty ok and flexible to use. Its worth getting.
I would recommend this to a friend- Cons mentioned:Instructions
Missing parts and didnt fit any of our tv models
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was bent and was missing parts. The instructions were for another product.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Hoyt91! I'm so sorry to hear about the issues you've encountered with your recent purchase. It sounds like this was a rare and isolated incident, likely the result of mishandling during packaging. Please know that we take full responsibility for this error, and we are committed to making things right for you. You have our assurance that you can return or exchange the product within 15 days. Thank you for bringing this to our attention, we appreciate your understanding and patience.
JC | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-tilting-tv-wall-mount-for-up-to-50-tvs-black/6451092.p?skuId=6451092
Missing wall piece
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased two now and both did not have wall piece
No, I would not recommend this to a friendNot the best mount
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mount is fine but will not offer much flexibility for an outlet on the wall. It also does not tilt the best. I would spend the extra money for a better one.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We appreciate your feedback on our Best Buy Essentials Tilting TV Wall Mount. Sorry to hear that it didn't quite meet your expectations, particularly in terms of flexibility and tilting capabilities. We understand that a good wall mount can make a big difference in the viewing experience, and we apologize if ours fell short. We're grateful for your honesty and will consider your feedback as we continue to develop and improve our products. If you're looking for a higher-end option, we'd be happy to help you explore other options that might better suit your needs. Jeth | Best Buy essentials™ Support https://www.bestbuy.com/site/best-buy-essentials-tilting-tv-wall-mount-for-up-to-50-tvs-black/6451092.p?skuId=6451092
Absolute NO!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH! DO NOT BUY! I wouldn't recommend this to anyone. I'm Very disappointed in this purchase.
No, I would not recommend this to a friendTo many parts.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not pleased with this item, to many parts. Wasn’t user friendly.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hi Fitz! I apologize for the frustration you’ve encountered with the Best Buy essentials™ Tilting TV Wall Mount for Up to 50" TVs in Black. It’s disheartening to hear that the assembly process was cumbersome due to the numerous parts, and I understand how inconvenient this must have been for you.
This is not the quality of service that we want to provide to our customers.
To address this, I recommend reaching out to our customer service team at 1-866-597-8427. They can offer assistance covered by the manufacturer’s warranty and guide you through any challenges you’re facing with the wall mount. We appreciate your patience and understanding, and we’re committed to ensuring your satisfaction. Thank you for choosing Best Buy, and we look forward to resolving this for you!
JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-tilting-tv-wall-mount-for-up-to-50-tvs-black/6451092.p?skuId=6451092
Defintely Returning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably one of the worst mounting kits ive seen. It did not include the correct screws or the instructions sucked. I’ve always been great at putting things together and following the instructions. If you’re thinking about buying do youself a favor and DON’T!!
No, I would not recommend this to a friendHard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was reasonably priced but hard to use and fit our daughters TV. I will got back to the rectangle ones. Easier to use and add to your TV.
No, I would not recommend this to a friendVague directions
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This took days to figure out At the end it was simple The directions are missing one very important step
I would recommend this to a friendTerrible design, even worse return process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The poorest design for a TV mount that I have ever used. TV mounts flush to the wall using a system that is difficult. There is zero margin for error, it must be lined up perfectly. And you can't see what you are doing. The return process was worse, Bestbuy takes weeks to approve your return.
No, I would not recommend this to a friendBracket
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very unstable to use for my 42 inch Tv. I plan on returning it back to the store and get my money back.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .Hello Crew. Thank you for taking the time to leave a review on Best Buy essentials™ - Tilting TV Wall Mount for Up to 50" TVs - Black. I understand that you are concerned with the safety of your TV. You may tighten the screws until they are snug against the TV plate. Do not over tighten. If this does not work, you can do the return for exchange or refund of this wall mount.
Mary II Best Buy Essentials Customer Support
“Excellent” open box didn’t include all pieces
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did open box, said it was “excellent” and didn’t even include the wall template plate to attach it to the wall. So disappointed.
No, I would not recommend this to a friendBrand response from BestBuyEssentialsSupport Team
Posted .We apologize for the inconvenience you experienced with the missing wall template plate in your open-box purchase of the Best Buy essentials Tilting TV Wall Mount. We understand how frustrating it can be to receive an incomplete product, especially when it's labeled as "excellent."
To rectify this issue, we recommend reaching out to your local Best Buy store or contacting Best Buy customer support directly. They can assist you with replacing the missing template plate or providing other solutions, such as a refund or exchange.
We value your feedback and will use it to improve our quality control processes for open-box items. Thank you for bringing this issue to our attention. If you have any questions or need further assistance, please don't hesitate to reach out our Best Buy essentials customer support team (1-866-597-8427). - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285