Customer Ratings & Reviews

Hello VijayS, 

You are correct; your Floodlight Cam Wired Pro must be installed on a 4" round UL-listed weatherproof electrical box. Installation by a qualified electrician may be required in your area. Refer to your local laws and building codes before performing electrical work; permits and professional installation may be required by law. 

Here are step-by-step directions for checking your device's WiFi signal strength: https://ring.com/support/articles/2ki93/Checking-Your-Ring-Device-Wifi-Signal-Strength. If you are getting less than 2Mbps, you can still enjoy the Ring experience, but you may notice lower video or audio quality or potentially delayed notification when using your device. 

Ring Community was introduced in March 2019 to assist in providing our neighbors with the most recent news and instructive material. You can visit https://community.ring.com/ to get advice and tricks from other Ring users. Through this peer-to-peer platform, our neighbors can help one another resolve their difficulties by exchanging opinions and first-hand experiences.

Thank you, 
Alexis with Ring

Our first peer-to-peer community forum, Ring Community, enables users to assist one another and exchange opinions and Ring-related experiences. If more information is required regarding your concerns, we encourage you to contact us at https://community.ring.com/.

Thank you,
Alexis from Ring

Hello LVSG,

Thank you for taking time out of your day to share your experience with us! We fully understand the importance of having the motion detection and lights work as intended. They are valuable features that are designed to notify you as to who may be near your home, and deter unwanted visitors. Please know that it is a priority for us to be of assistance and find a resolution to your concern.

Regarding the Ring Floodlight Cam, the floodlights are divided up into three 90 degree zones that can be independently turned on and the distance adjusted to customize the area that will trigger the lights to turn on. The camera too can have its motion-sensing area customized through the Ring App, and can cover up to three different zones. The combination of these different customizable zones gives you complete control over the area you wish to cover with your Floodlight Cam. I have attached a help article that will provide more information about controlling the lights on your Ring Floodlight Cam: https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam.

Also, the Ring Community was launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns.

All the best,
Jess from Ring

Hi Mjr2.

Thank you for taking the time to share your experience with us. We are pleased to read that you are enjoying your new Ring Floodlight Cam Pro device and that the features included are meeting your expectations. At Ring, we believe in keeping people close to what’s important. That is why we are driven to create products that help you protect what matters most at home and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips and Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

Sincerely,
Matthew from Ring.