Customer Ratings & Reviews

Hello RobertC,

Thank you for taking a moment to leave your review rating on the Ring Floodlight Cam Pro. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!

We are pleased to hear our customer service team was able to get you a working device. While subscribed to one of our optional Ring Protect Plans, you will be able to access videos from every ring, motion, and live view event for up to 180 days (US) for as low as $3.99 per month. You can also access, download, and share past Ring videos. Without this service, you will still receive real-time video alerts on your smartphone, as well as have access to the Live View feature. Additional information about the optional Ring Protect Plan can be found on our support website, here: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

At Ring, we are constantly innovating on behalf of our customers to develop products that best meet their home and security needs, and provide them with as much choice as possible. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if you have any additional questions or feedback regarding your Ring Floodlight product. We look forward to hearing from you!

Thank you,
Alexis with Ring

Hi FnbMab. It's important to ensure that you receive the correct item that you purchased. I'd recommend following up with the original retailer you purchased from so they can make this right. If you have any questions about how to use your Floodlight Cam Pro Wired, try asking the Ring Community at https://community.ring.com/. The Ring Community is our peer-to-peer forum where you can ask other neighbors questions. Best, Ashley from Ring.

Hello Msmary,

Thank you for taking a moment to leave your review on the Ring Floodlight Camera. At Ring, we believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are.

Your experience with Ring is impactful on our future as a company, and we would love to hear from you directly on our Ring Community forum. If you have any experiences to share, questions regarding Ring and our services, or any feedback and product suggestions, we encourage you to have your voice be heard: https://community.ring.com/!

Thank you, Jamila with Ring

Hi there, I know it's important to have control over the lights on your Floodlight Cam. The motion detection for the camera and the lights on your Floodlight Cam have different ranges and controls. If the lights are coming on frequently at night, there may be a potential trigger such as a heat source or a reflective surface. We have more information on the settings available for your Floodlight Cam here https://support.ring.com/hc/en-us/articles/115004155866-Controlling-the-Floodlights-and-Light-Settings-on-Your-Floodlight-Cam. If you have any additional questions, you can find answers from other neighbors on the Ring Community https://community.ring.com/, our peer-to-peer forum. Best, Ashley from Ring.

Hello Mytime,

Thank you for taking the time to leave a review. We understand how important the audio feature is on your Ring Floodlight Camera. This ensures that you are able to speak to the person who is at your door, in real time. The Ring Floodlight Camera is intended to provide you with peace of mind about your home security. Rest assured, we are here to provide you with some solutions to resolve the audio concerns you expressed.

After reading your review, it seems that you are having trouble with the audio on your Ring Floodlight Camera. If you are having audio trouble with your Ring Floodlight Camera, we recommend checking your mobile device to make sure that the external volume control is turned up to an adequate level to hear the person. Please see our help center article for more tips: https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/if any additional information is needed regarding your Ring Floodlight Camera concern.

Thank you, Jamila with Ring

Hi SelenaiM.

Thank you for taking the time to share your experience with us. At Ring, we understand it is essential to have your Ring Floodlight Cam Wired Pro online and working properly so you can keep your home secure. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concern mentioned in your review.

It sounds like your device is not performing to your expectations. Floodlight Cam Wired Pro has "Advanced Motion Detection," "Customizable Motion Zones" and "Customizable Privacy Zones" that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has advanced features including radar-powered "3D Motion Detection," "Bird’s Eye View" for more precise motion alerts, "Audio+," a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk and an array microphone that limits sound detection.

There are several reasons that your device may be offline. We have listed some here:
There could be an internet service disruption in your area.
Your wifi network name changed or your wifi network password has changed.
You switched from a 2.4 GHz (2G) to a 5 GHz (5G) wifi network and your Ring device is not compatible with 5 GHz. Try re-enabling the 2.4 GHz network—all Ring doorbells and security cameras are compatible with 2.4 GHz networks.
Physical obstructions between your Ring device and wifi router, such as large metal appliances, multiple walls, heavy furniture, or concrete, stone, or other dense building materials.
A blown fuse, power outage, or loss of backup power to the device or router.
If you have a Floodlight Cam that is connected to a light switch or a timer, make sure the switch is set to “on” or the timer is working so the camera receives power.

To reconnect your Ring Floodlight Cam Wired Pro to your wifi network:

Open the Ring app.
Tap the menu (≡).
Tap "Devices" and select the doorbell or camera you'd like to reconnect to wifi.
Tap the "Device Health" tile.
Under "Network," tap "Change Network" and follow the prompts in the app.
Allow some time for your device to fully reconnect to the network, then check your wifi signal strength in "Device Health" to confirm it has successfully reconnected.

If any additional information is needed regarding your Ring Floodlight Cam Wired Pro, please reach out to our Community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring.

Sincerely,
Melissa from Ring.

Hi faymeg.

Thank you for taking the time to share your experience with us.

We understand how critical it is to be able to monitor the comings and goings of your home. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We would like to provide you with solutions to the concerns you are experiencing today!

It sounds like your device is not performing as expected. Poor video quality and delayed notifications can be caused by slow wifi speeds or a poor wifi connection. We recommend running a speed test to ensure your wifi speeds meet the minimum requirements.

To test your wifi seeds, turn off your mobile phone’s cellular data and connect to the same wifi network as your Ring device.
Open the Ring app.
Tap the menu (☰).
Tap Devices.
Select your device.
Tap Device Health.
Under Tools, tap Test Your Wifi.
Tap Start to run a test that will measure your upload and download speeds.
Both upload and download speeds should be at least 1 Mbps or greater, but 2 Mbps or above is ideal.
Check the numbers on your wifi speed test. If either your upload or download speed is below 1 Mbps, then you might consider replacing your router (especially if it's older than five years). Contact your internet service provider to learn more about getting newer equipment and faster speeds.

Visit our support center for more information.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Ivan. It's important to be able to get your Floodlight Cam up and running so you can have a sense of security and safety. You can locate the in-app setup instructions for the Floodlight Cam Wired Pro in our Help Center article here: https://support.ring.com/hc/en-us/articles/360059495931-Setting-Up-Your-Ring-Floodlight-Cam-Wired-Pro-in-the-Ring-App. If you run into any issues during the setup process, try browsing the Ring Community at https://community.ring.com/ to get help from other neighbors. Best wishes, Ashley from Ring.