Customer Ratings & Reviews

Hello Mike,

We understand how important it is to have the proper instructions for installation purposes. We would like to ensure that you have a seamless setup experience.

The Floodlight Cam Pro works great at about nine feet above ground level with the motion sensor parallel to the ground. From this height, your Floodlight Cam Pro can cover a wide visual area, as well as capture HD video of visitors' faces. It will capture clear video of visitors' faces and cover a wide visual area. You'll be more likely to capture the events you want to know about and be notified as soon as they happen. More information on mounting our floodlight cam's can be found here: https://support.ring.com/hc/en-us/articles/360000124983-Proper-Positioning-for-Your-Floodlight-Cam.

Ring Community launched in March 2019 to help deliver the most current news and educational information to our neighbors. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. Please reach out at https://community.ring.com/ if any additional information is needed regarding your Floodlight Cam concern.

Thank you,
Antonio from Ring

Hi Musiclistener. I understand that being able to rely on your Floodlight Cam Pro is key to your peace of mind and sense of security. The concerns you're describing could be due to the strength of the wifi connection that your Floodlight Cam is receiving. I'd recommend reviewing the troubleshooting steps in our Help Center article here: https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wifi-Signal-Strength. Improving the wifi strength will prevent the Floodlight Cam from disconnecting as well as improve some video quality concerns. We also have some additional video quality troubleshooting steps here: https://support.ring.com/hc/en-us/articles/205348254-Poor-Video-Quality-Troubleshooting. If these suggestions don't help, you can browse the Ring Community at https://community.ring.com/ to interact with other neighbors. All the best, Ashley from Ring.

Hello Jack,

We appreciate you sharing your user experience with us regarding the Ring Floodlight Camera. We understand how important it is for your device working as intend. The Ring Floodlight Camera was intended to provide you with peace of mind in your home security, so you can rely on consistent alerts 24/7. Rest assured, we are here to provide you with a solution to your concern.

After reading your review, it seems that you are having trouble with your Ring Floodlight Camera connecting to your wifi. If this is the case, we recommend power cycling the device. To power cycle, turn off power to the device for 30 seconds and then turn the power back in. Once this is done, your device should reboot and work as intended. If the issue persists, we’d suggest reviewing this helpful article for network changes you can make to ensure your device has a solid connection consistently: https://support.ring.com/hc/en-us/articles/360023559372-Fixing-Your-Devices-Falling-Offline-Repeatedly-by-Adjusting-Your-Router.

Additionally, if you have not already, please check out our Ring Community forum where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/.

Thank you, Jamila with Ring.

Hi JamesH. Thank you for taking the time to share your experience with us. The Ring Floodlight Cam Wired Pro was designed to capture motions based on your specifications to help keep your home secure. We can definitely assist you with this today, and we are confident we can find the correct settings for your home’s environment.

It sounds like the device is not performing as expected. The Ring Floodlight Cam Wired Pro has Advanced Motion Detection, Customizable Motion Zones and Customizable Privacy Zones that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has advanced features including radar-powered 3D Motion Detection, Bird’s Eye View for more precise motion alerts, Audio+, a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk and an array microphone that limits sound detection. It is important to ensure that you have the proper motion settings in place for your environment. This includes reducing the "Motion Sensitivity" and setting the "Motion Frequency" to "Regularly" or "Periodically" in the Ring app to avoid getting excessive motion alerts. To optimize your motion zones and ensure that the device will detect accurately, please follow these steps:
Open the Ring app.
Tap the menu (≡) on the top left.
Tap Devices.
Tap the relevant device.
Tap Motion Settings.
At the top, tap Edit Zones or scroll down to tap Camera Motion Zones.
Note: If you are using a battery-powered device, you may need to toggle on Advanced Motion Detection under Advanced Settings before you can add customizable Motion Zones.
To adjust an existing Motion Zone: tap the Zone you want to adjust, then drag the points of the Zone to do so. Tap Save.
To add a new Motion Zone: tap Add Zone and drag the points of the Zone. Tap Save.

Accuracy in motion detection can also be improved by enabling Smart Alerts for people only in your Ring app.

To enable Smart Alerts:

Tap the menu (≡) on the top left.
Tap Devices.
Tap the device that you want to adjust.
Tap Motion Settings.
Tap Smart Alerts.
Tap Enable Feature.
Tap Continue.
Select the notification options that you want for Person and Other Motion.
You'll see a video camera where you can select or de-select recording and a bell icon to represent alert notifications.
After you've adjusted your settings tap Done.

If any additional information is needed regarding your Ring Floodlight Cam Wired Pro question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Sincerely,
Melissa from Ring.

Hello LetTheFinBegin.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Floodlight Cam Wired Pro to function consistently and reliably, so you are alerted to any wanted or unwanted activity in or around your home. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are here today to provide you with solutions that will assist you in finding the best device settings for your home’s environment.

It sounds like the motion detection is not working as expected. Here are a couple of things we recommend checking:

Set up and customize your camera motion zones for your Ring devices. Camera Motion Zones can help you detect motion in the areas that matter the most to you and reduce the number of "false" motion alerts (such as cars driving by). By drawing your camera motion zones to exclude high-traffic areas like public paths and roads, you can increase your Ring device's effectiveness.

Make your Ring device's view as clear as possible. Motion detection can sometimes trigger "false" alerts because of moving trees, lightning, the rising or setting sun, reflections off a shiny object, headlights, shadows, and more. To reduce false alerts, adjust your motion zones, remove shiny objects, cut back tree branches that create moving shadows, or angle your device to avoid the sun.

Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors.

All the best,
Nicole from Ring.

Hi Mario.

We understand the importance of a seamless setup process so that you can begin using your Ring Floodlight Cam Wired Pro right away. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the installation concern mentioned in your review.

It sounds like the device is not functioning as expected. Floodlight Cam Wired Pro has "Advanced Motion Detection," "Customizable Motion Zones" and "Customizable Privacy Zones" that are controlled from the Ring app. In addition, the Floodlight Cam Wired Pro has advanced features including radar-powered "3D Motion Detection," "Bird’s Eye View" for more precise motion alerts, Audio+, a 110db security siren, dual-band wifi, is compatible with Amazon Sidewalk, and an array microphone that limits sound detection. Installation by a qualified electrician may be required in your area.

We have included the installation instructions here for the Ring Floodlight Cam Wired Pro: Your Floodlight Cam Wired Pro must be installed on a 4“ round UL listed weatherproof electrical box. Make sure the power is turned off at the circuit breaker before beginning installation.

Next, follow these steps to start the setup process in the Ring app: Open the Ring app. Tap the menu (≡) on the top left corner of your dashboard. Tap "Set Up a Device." Follow the instructions in the Ring app. When prompted, scan the QR code on the back of the device.

Rotate both the lights outward if you are mounting the Ring Floodlight Cam Wired Pro on an eave or overhang. Rotate one light downward if you’re mounting it to a wall. Choose your screws. Select a set of screws that fit your junction box from the bags marked A through F. Save a screw from either bag B or C for one of the following steps: Bag A: standard screws that fit most junction boxes Bag B and C: longer screws for recessed junction boxes Bags D, E, and F are best for older boxes with smaller screw holes. Attach the metal mounting bracket. Secure the metal mounting bracket with the screws you selected in the previous step.

Install the plastic mounting plate by following these steps:
1. Pull gently from the opening of the plastic plate to free it from the fixture, then feed your power wires through the opening.
2. If you’re installing on a wall, the "UP" arrow should point up when your wires have been fed through the mounting plate.
3. If you’re installing under an eave, the arrow should point toward the wall.
4. Insert one of the screws from Bag B or C into the center hole, then tighten to secure. Hang up your Floodlight Cam Wired Pro by following these steps: Locate the nylon strap on the back of your Floodlight Cam Wired Pro light fixture and loop the buckle at the end over the hook on the mounting plate. Make sure that the buckle and hook are secure before releasing the light fixture. Warning: If you cannot easily identify the wires coming out of your junction box, have difficulty with them, or are uncomfortable in any way, consult a licensed electrician. The green wire on the Floodlight Cam Wired Pro is the ground wire. With the power still turned off at the breaker, use a wire nut from the bag marked G to connect the green wire coming from the junction box. The white wire on the Floodlight Cam Wired Pro is a neutral wire. Use another wire nut from the bag marked G to connect the white (neutral) wire coming from the junction box. The black wire on the Floodlight Cam Wired Pro is a hot wire. Use another wire nut from the bag marked G to connect the black wire from your Floodlight Cam Wired Pro to the black (hot) wire from your junction box. Give all three wires a gentle tug to make sure they’re secure. Mount the fixture. Tuck the wires into the junction box, then align the two holes on the light fixture with the threaded posts on the plastic mounting plate. Slide the light fixture onto the posts and push it firmly into place. Secure the fixture using two of the hex cap nuts from Bag G over the ends of the threaded posts. Remove the reversible bit from the included screwdriver and use the handle to tighten the hex cap nuts. Now that your Floodlight Cam Wired Pro is installed, you can turn the power back on at the breaker. The lamps on your Floodlight Cam Wired Pro will flash once it’s powered on. Once your Floodlight Cam Wired Pro is installed, follow the set-up instructions in the Ring app.

We invite you to reach out to our community if any additional information is needed regarding your Ring Floodlight Cam Wired Pro. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.

Hi Yogi.

Thank you for taking the time to share your experience with us.

We understand how important it is for your Ring Floodlight Cam Wired Plus to function consistently and reliably. The Ring Floodlight Cam Wired Pro was designed to activate based on your specific needs. We want to ensure your device is working as intended by providing you with solutions to resolve the concern you mentioned in your review.

It sounds like you have some concerns with the lights on your device. If your device is remaining on all night, you may need to adjust your light schedule in the Ring app. Follow these steps to set up or edit a light schedule for your Ring Floodlight Cam Wired Pro:

Open your Ring app.
Tap the three lines on the top left.
Tap Devices.
Tap the Floodlight Cam or Spotlight Cam that you want to adjust.
Tap the Device Schedule tile.
If you do not see a Device Schedule tile, refer to instructions at the top of this page to make sure your Ring app is updated.
Tap Light Schedules
Follow the prompts in the app to schedule times when you want your security camera lights off or on.
Customize the name of the schedule.
Set a start and end time like dusk and dawn.
Select certain days of the week for the light schedule to be active.
The Ring app will alert you if there is a light scheduling conflict with a previously established schedule for that particular device.
You’ll have the option to keep the new schedule or change it.

Visit our support center for more information.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi BeckS.

Thank you for taking the time to share your experience with us.

We understand the importance of a seamless purchasing and setup process so that you can begin using your Ring Floodlight Cam Wired Pro right away. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We are eager to address the issue you raised in your review and provide you with a resolution today.

It sounds like you are satisfied with the Ring Floodlight Cam Wired Pro, but you have some concerns with your customer service experience. In this particular case, we'd suggest you reach out to Best Buy's customer service: 1-888-237-8289 or https://www.bestbuy.com/services/triage/home. We are confident that they will be able to provide you with a resolution to this concern.

Ring Community was established to assist in providing our neighbors with the most recent news and instructional material. Four sections make up this online forum: Ring Updates, Product Boards, Tips & Tricks, and a Moderators' Corner. You can start new topics on the Product Boards with your questions or suggestions; a search function will assist you in locating subjects that other neighbors have previously posted.

All the best,
Nicole from Ring.

Hi FransiscoR.

Thank you for taking the time to share your experience with us. We understand the need to have your Ring Floodlight Cam Wired Pro record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Floodlight Cam Wired Pro are incredibly valuable and help provide you with peace of mind about your home security. We can definitely provide you with more information regarding the concerns mentioned in your review.

It sounds like the device is not performing as intended. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video issues that you may be experiencing with your camera.

Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI. Turn off your mobile device's cellular data and connect to the same wifi network as your Ring device. Open the Ring app. Tap the menu (☰). Tap “Devices.” Select your device. Trigger an event on your Ring device. This could mean pressing the button on a doorbell or activating the motion sensors on a camera. Answer the event and examine the resulting video.

We have listed some possible outcomes from this test here:

1. The footage is crisp and clear.

If your video appears good when next to the router, the issue may be caused by a disruption in between your router and your Ring device’s normal location. To fix this, try moving your device closer to the router or extending your wifi signal with a wifi extender like the Ring Chime Pro.

2. The footage is heavily pixelated.

If you’re seeing heavy pixilation, even next to the router, this may be due to slow wifi speeds. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable.

The Ring Floodight Cam Wired Pro was designed with adjustable motion and light settings. Follow these steps to toggle off and on the switch for "Motion-Activated Lights" in the Ring app: Open the Ring app. Tap the menu (☰). Tap "Devices." Select the Ring Floodlight Cam Wired Pro that you want to adjust. Select "Device Settings." Select "Light Settings." Toggle off and then on the switch for "Motion-Activated Lights." We also recommend increasing the "Light Sensitivity" and adjusting the "Motion Zones for Lights."


We invite you to reach out to our community if any additional information is needed regarding your question. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other.

Thank you,
Melissa from Ring.