Customer Ratings & Reviews

This review is for Best Buy, not the M4 iMac. This is all about my customer experience. On July 17, 2023 I submitted an online order for the M4 iMac from Best Buy. Received a conformation email for the order stating that it would be delivered on Wednesday July 23, 2025 and that a signature was required for the delivery. I made sure that I was home on July 23. Waited all day and the UPS truck stopped at my neighbors house at 4:20 PM. The UPS driver made the delivery and got back in his truck and down the block he went. You might say that I was disappointed at this moment. I went to the email and copied the UPS tracking number and checked on it. According to UPS, a label was created but not shipped. I went online to the Best Buy site and engaged in a customer chat. I initially chatted with a bot and got nowhere, Finally got a real person and explained the situation. He said to wait until the end of the day even after I explained that UPS did not have the computer. Since there was no way to resolve this through chat, I decided to go to the somewhat local Best Buy store. I stood in line at customer service and waited. Stepped up and told the story to the first person, showed the order confirmation, the UPS site stating that a label was created but they did not have possession of the computer and the printout from the chat. He couldn't help but called a manager over where I explained the issue and showed the paperwork. He couldn't help but had to go speak with other managers. He came back and stated that there was nothing that they could do and I would have to call the 888 BESTBUY number. I did this from the store. Started with an automated customer service and finally got a live person on the phone. I told him the story. Keep in mind that I am doing this just to cancel an order and get my money back to buy a Mac at the store. If that had been done, the story would have ended there. He could not do anything except escalate the issue and they would try and resolve it in 72 business hours. I explained that I am currently in the store ready to buy a computer not wanting to wait 72 hours. I was angry and left the store. The customer service rep said they would email me a transcript of the conversation (I asked for one). Friday came and went with no email or any attempt from Best Buy to contact me. Saturday came, I am not happy and decided to call Best Buy customer service number and asked for a manger. I spoke to a lady and explained the situation again. Fifth time if you are keeping score. She apologized and later in the day issued a refund. This could have been done at the store and I would have bought a computer from Best Buy that day, but I guess that was too complicated. I am typing this on an iMac, it is an awesome computer! I ordered it from Amazon and it arrived on the promised day and time. Thank you Amazon! Best Buy lost my business not because a mistake was made, but because they had no one to make it right and just made it complicated. Sorry, but will not attempt to buy anything from Best Buy again. I think soon they will join Sears, Kmart and Circuit City as memories of places that we used to shop!

We luv it … computer has many things we wanted to have. And can do a lot of stuff we need

Love the sleek look and overall design, easy to setup. Great color options.

Bought to replace an obsolete iMac. Best Buy had the lowest price and best payment options.

Much faster than the IMac I bought just 5 years ago. I love the phone jack as ear buds are not comfortable for me

Great computer. Works perfectly. Happy to have it I love it.

My Mac was outdated and we decided to purchase a new computer! We only purchase Apple products in my household! This computer is user friendly and I give it a rating of 10 Stars!

I came from a 27" all in one user. Now it only comes in 24". I am glad everything came in the box. The ethernet connections is part of the power unit. Brought it home, plugged in already to go. Good price.

This computer was purchased as a Christmas gift for my son, and he loves it. The purchasing process was smooth, and the product is just as great as he imagined.

My wife had an older iMac and it was past time to upgrade. The ease of moving files over to the new machine was unbelievable. Apple makes an excellent product.

The IMac lives up to the quality associated with all Apple products and the Apple environment. Just wish the screen was larger. Was very easy to set up and start using.

I love this iMac. It is so easy to use, and setting it up was very simple, even for an old lady like me.

I love the look and feel, it feels productive when I use it. In terms of look, I wish there was a way to customize the white border around screen and make it same as the blue rim. It’s a little distracting but otherwise it is all good.

My last iMac lasted almost 15 years until it stopped getting updates, etc. So these machines are built to last! I am completely satisfied with my newly purchased iMac. This thing will last me probably 10 to 15 years as well.

I love my new computer I purchased at Best Buy excellent price

Very beautiful and runs perfectly.. i recommend…..

Love my MAC Computer glad I decided to purchase one very nice and easy to use and install

Looks great. Still working on setting it up, First time user.

Was familiar with iMac from work. Easy setup and ready to go right out of the box. Apple has really slick packaging. Will upgrade to a full-size keyboard with magic touch. Small keyboard is my only complaint.

Great computer! So much faster than my old iMac. Transferring my data was super easy and computer is working flawlessly. Couldn’t be happier.