Customer Ratings & Reviews
- Model:
- PTD60EBSRWS
- SKU:
- 6472685
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall and dryer performance of the 7.4 Cu. Ft. Smart Electric Dryer, as well as its ease of use, large capacity, and quiet operation. Many appreciate the dryer's aesthetic appeal, value for the price, convenient size, and design. However, some customers have expressed concerns about the door's sturdiness and the heating element.
This summary was generated by AI based on customer reviews.
Auto sense is nonsense
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Auto sense is nonsense. We spend a lot of energy to save electricity with these high efficiency dryers. Have to run multiple times in timed dry to dry a decent load. If you use auto sense it will always leave clothes damp. Smart notifications work well. We ended up exchanging after a month. We think that the larger capacity would be better but having more clothes in a dryer that are not dry don’t exactly give me confidence that they are really high capacity.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are always here to assist - please remember that you can contact us directly when you experience issues so that we can investigate and help with a resolution.
- Pros mentioned:Noise level
Nice dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet dryer with multiple settings in addition to normal and mixed loads options. Allows you to be specific with your loads (delicates, jeans, & towels), for example. Window in the door and light inside is also nice touch. Easy to clean filter, nice dryer.
I would recommend this to a friend - Pros mentioned:Noise level
Love the color
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this new Product appliance to my household. I’m very satisfied which is product is spices not noisy. A very good choice.
I would recommend this to a friend Good dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well as it should. Just have to remember to remove all those extra buttons which adds a lot more drying time for completion. You really don’t need all those extra’s. It’s fine with the basic settings.
I would recommend this to a friendworks good, does it's purpose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does good drying clothes; doesn't rattle when running. If you want your clothes to be dry, you have to set it to the extras dry setting. I think this is an attempt to help lower your electric bill by leaving clothes slightly damp, but I don't recommend it.
I would recommend this to a friend- Pros mentioned:Overall performance
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still getting use to the settings, but overall it is a good dryer.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for sharing your feedback on your dryer. We're pleased to hear that you find it to be a good dryer. If you have any questions or need assistance with the settings as you continue to use it, please don't hesitate to reach out. We're here to help. Happy drying! -Kacie@GEAppliances
- Pros mentioned:Ease of use
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer works perfectly and easy to use. Many options
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy that dryer is perfect for your home! We strive to make sure our products are user friendly to ensure that our consumers have the best experience possible. Thanks for taking time to share your feedback!
- Cons mentioned:Heating element
Great BB service.. poor quality appliance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service from Best Buy store and delivery/installation team. Unfortunately the dryer doesn’t heat very well and requires us to run it twice on high heat to dry heavy items such as towels.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We are happy to hear you received great service from your local retailer. We hope we can help you out with what could be causing your clothes to take longer to dry. There are several troubleshooting tips in the use and care guide that gives instruction on what to check for this specific concern on page 12. If you need to search a copy of your use and care manual, you can find that on the website by searching with your model number. We do hope that helps resolve any concerns you are having. If you need anything else in the future please don't hesitate to reach out and let us know. Sincerely- Dianna@GEA
- Cons mentioned:Heating element
1.2.25 bought brand new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First was supposed to be delievered on 12.29.24. Called morninf of to tell us to reschedule delivery. When they showed up washer was pretty damage and it doesnt always clean. My dryer takes 4-6 hours to dry anything and never gets hot. My clothes always stink.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about the trouble you have had thus far with your unit and hope this has since been resolved. If you are still experiencing problems with your unit, we would suggest taking advantage of your warranty and reaching out to our service team at the phone number 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help. Dianna@GEProfile
- Pros mentioned:Ease of use
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's all good and easy to use. The thing is that it's all about the drying
I would recommend this to a friend Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not dry well, unfortunately we had to return this item to the store
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand that you've already returned this model, and we're glad the retailer was able to assist. Please note that we recommend reaching out to us directly for assistance with an appliance, so we can work toward a resolution before a return is necessary. We're always here to help, and we would have been happy to assist with your drying issue.
Love my dryer!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went in to pick a dryer and really didn’t know what I wanted, I saw this one and instantly fell in love!
I would recommend this to a friendReplaced 31 year dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my 31 year old dryer. I thought this one would take less time to dry, not the case. About the same amount of time. So I am not sure where the energy savings is?
I would recommend this to a friend- Pros mentioned:Ease of use
Energy Star Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is easy to use and has several options for timed and untimed drying.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We are glad you are happy with your new dryer purchase. We’re sure you’ll enjoy the many nice features it has to offer. Thanks for making GE Appliances a part of your home! Olga@GEA
- Pros mentioned:Overall performance
Super Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and very pleased with this item, easy to install.
I would recommend this to a friend - Pros mentioned:Ease of use
na
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent products always a GE buyer easy to use both the washer and dryer
I would recommend this to a friend Great GE Smart Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer and love the smart features. The washer link is the best feature since you dont have to change the settings on the dryer, it just reads from the washer settings.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and choosing us for your purchase. We love hearing that your unit is working perfectly and that you are loving the convenience of using the Smart HQ app. This great unit is sure to impress you with its amazing features and quality for many years!
Problem Solved
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this appliance due to sensor issues but it was compensated with a Samsung appliance extremely satisfied thanks for the Best Buy
I would recommend this to a friendWasher & Dryer setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, loving the wash machine in the dryer. The delivery guys were stellar awesome. Young man should be a value to your team
I would recommend this to a friendBestbuy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally disappointed. The shocks went out on it after a week.plus it was extremely loud.
No, I would not recommend this to a friend