Customer Ratings & Reviews
- Model:
- 82QS001HUS
- SKU:
- 6477625
Rating by feature
- Battery Life
Rating 4.7 out of 5 stars
- Speed
Rating 4.4 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the IdeaPad Duet 5 Chromebook for its exceptional screen quality, ease of use, and impressive battery life. Many users appreciate its performance for web activities and the fast processor speed. The keyboard and lightweight design are also well-received, though some have noted that the kickstand scratches easily.
This summary was generated by AI based on customer reviews.
Cognitive dissonance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It comes with no directions/user info. You MUST get appt. with Geek Squad to learn basic manuevers and command locations; it is overly complicated and has an extremely sensitive keyboard and the touchpad will be a real challenge if you are used to typing on a desk top. The only saving grace is that it is hooked up to Chrome. Otherwise, save your money.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .We are sorry to hear that you are having issues getting started with your New Lenovo Chromebook Duet 5, model number 82QS001HUS. Here is a link to the User Guide for this Chromebook Duet 5: https://download.lenovo.com/consumer/mobiles_pub/chromebook_duet_5_userguide_en.pdf. Additionally, here is a link to tips for getting started with your new Chromebook: https://www.google.com/intl/en_us/chromebook/howto/get-started/. If you have questions about your new Lenovo Chromebook Duet 5, we recommend you contact Lenovo Tech Support for Chromebooks for additional information at: 800-426-7378.
The OLED screen is excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its main strength is the low priced true OLED screen. The main weakness for me is the tendency to tilt and "flop forward" into the keyboard. A one piece "stiff back support" for the keyboard attachment (like Apple uses) would solve this problem.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook! We are pleased to hear that the features and performance of this Duet 5 Chromebook meets your computing needs.
Very big and heavy for a tablet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like it, as the screen seemed but heavy and big for a tablet
No, I would not recommend this to a friendKeep Looking Before Settling for This
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not anything special, pretty limited in what it can do and feels slow a lot of the time. Return window was only 2 weeks so stuck with it, but would probably recommend something different.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello! We are sorry to hear that you did not enjoy your experience with your Duet 5 Chromebook. This model Duet 5 is a Chromebook and all Chromebook ship with ChromeOS. Should this software not meet your needs, we recommend reviewing and comparing what is necessary in a computing solution and searching for what best aligns with your needs. With its 8-core processor optimized for ChromeOS with 8GB of memory, the Duet 5 is a great fit for snappy browsing and multi-tasking ChromeOS users. Should you feel your issue is persistent, we recommend reaching out to Lenovo Tech Support for Chromebooks at this phone number to work with a representative who may provide a specific solution for your problem: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One if the best portable Chromebook out their for the travel.
I would recommend this to a friendBrand response from Lenovo Product Expert
Posted .Thank you for choosing the Lenovo IdeaPad Duet 5 Chromebook. We are pleased to hear that the IdeaPad Duet 5 Chromebook meets your travel computing needs so well.
- Pros mentioned:Battery life
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product with excelent battery life, great media playback
I would recommend this to a friend OLED Burn in
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this is actually a really cool Chromebook. I do love the tablet 1st aspect. It also can handle anything you throw at it as a Chromebook. The main issue im having is the OLED screen burn-in. I have exchanged this Chromebook twice and both of them have had the issue. If the screen is above 50 percent brightness its not noticable, though under that there are permanent lines horizontal across the screen. That is a huge deal for me. So after 2 of them, ive given up.. but other than that.. its a great Chromebook.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, Connor. We are sorry to hear that you have encountered this issue with your Duet 5 Chromebook. We recommend reaching out to Lenovo Tech Support for Chromebooks at this phone number to work with a representative who may provide a specific solution for your problem: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others. We are glad to hear that everything else is working well for you.
C-usb
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tablet has to C-USB charging. The left C-USB could not be used after a month of purchase.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, SocAug. We're sorry to hear that you encountered this issue with your Duet 5, and to help resolve this, we recommend contacting Lenovo Support to provide a solution. Thank you for taking the time to share your experience with us.
Eh…. Depends what you need it for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This 2 in 1 tablet is nice if you just want something for fun, but trying to use this tablet for work is a nightmare and definitely makes job more difficult. I bought device “brand new” according to Best Buy ( paid the bill extra $100) and when I opened it there was already a user account set up and EVERYTHING was in Mandarin. The touch screen is very finicky and only works half the time
No, I would not recommend this to a friendOk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is average. Cheome is is ok. Not the best
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .This Lenovo IdeaPad Duet 5 Chromebook, model number 82QS001HUS, ships with an Integrated 42Wh, Lithium-Polymer Battery, which has a Google power load test of up to 15.5 hrs., depending on the work the Chromebook is performing. If you are getting less battery life, resetting the Chromebook back to original factory settings will also reset the battery. Here is a link to instructions for resetting a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. If you have questions about your Lenovo IdeaPad Duet 5 Chromebook, we recommend you contact Lenovo Tech Support for Chromebooks, for additional information at: 800-426-7378.
Looks nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill be returning this unfortunately. The onscreen keyboard kept popping up when I switched from tablet mode to use the physical keyboard and even Geeksquad couldn't help me....
No, I would not recommend this to a friendOpen Box version
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an open box version and the battery did not work. This was frustrating as it was supposed to be "geek squad" tested and certified.
I would recommend this to a friendDon't Spend Your Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.computer didn't even last 4 month and once I send it to Lenovo because it has a year warranty it does not cover anything. don't spent your money. all they wanted it for me to pay what I pay for the computer. all I can say their better laptop out there look around before you buy this one.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, AleidaD. We are sorry to hear that you encountered an issue with your Duet 5. This model ships with a 1-year manufacturer warranty that supports battery health and manufacturing defects. This Duet, along with a wide range of our other products, undergoes testing and quality control to help ensure we provide great, reliable, quality products for you and other potential users. For viewers of this post, we recommend customers that purchase through our retail partners consider their device coverage options to help protect their investment in a solution for peace of mind. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Poor device,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this computer for a month, I knew chrome OS was limited but it is basically just access to google docs, after the one month of light use the touchscreen broke and become unresponsive would not reccomend
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, PierceB. We're sorry to hear that your experience with your Duet 5 Chromebook has been poor. To try to resolve this, please let us know what you're trying to accomplish with your Chromebook so we can help. Also, regarding the touchscreen, try doing a hardware reset (visit the following link to learn how to do so: https://support.google.com/chromebook/answer/3227606?hl=en&sjid=11168473644130281663-NA), which reboots the embedded controller that manages your touchpad. If this doesn't resolve your issue, you may need to factory reset your Chromebook, which you can learn more about towards the bottom of the webpage tied to the previously embedded link. Feel free to reach out to Lenovo Support for assistance, and we thank you for taking the time to share your feedback with us.
Just save for the surface/ipad pro/tab s7+
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered twice. First time, device wouldnt power on. Even after trying different key combos to reset it. Returned it, ordered a new one. 2nd one came with a cracked screen, yet box wasnt damaged. Lenovo needs to step up their warehouse. Thats crazy to get 2 broken tablets in a row.
No, I would not recommend this to a friendLiterally no options
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really awful. Can't turn off the password. Can't manually take it off of tablet mode. Speakers are so quiet I had to literally download a chrome extension to make them louder. Super disappointing,
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey BenL. We are sorry to hear that you have experienced these issues with your Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. After applying these updates, should your issue persist, we recommend trying to complete a powerwash or factory reset to see if this resolves the issue. To complete a reset, here is a link to a Google Support page that details how to reset a Chromebook: https://support.google.com/chromebook/answer/183084?hl=en. After these steps, if this doesn’t resolve things, we recommend reaching out to Lenovo Support here: 800-426-7378, and providing a representative with details of your issue, so that they may help by providing a solution for you. Thank you for taking the time to share your feedback with us.
not too bad for $350?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.even the play store gets frozen. I guess for $350 not too bad.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, we are sorry to hear that you have experienced an issue with your Duet 5 Chromebook. To try to remedy this, first, please look for any applicable updates in the “About ChromeOS” tab in system settings. Also, we recommend taking the steps to ensure that this is not an internet speed/Wi-Fi bandwidth issue, as this can be a large proponent of slow load times. If after these steps should your issue persist, we recommend reaching out to Lenovo Tech Support for Chromebooks and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is a phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
4 months of nice daily usage. then kaput.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted almost 4 months. I was hoping it might last a bit longer
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, James. We are sorry to hear that you encountered an issue with your Duet 5 Chromebook. We recommend reaching out to Lenovo Tech Support for Chromebooks and providing a representative with details of your issue, so that they may help by providing a solution for you. Here is phone number to speak with a tech support representative to further resolve your issue: 800-426-7378. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Repeated warranty repairs - limited Lenovo help
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would be great if it worked. Currently on the third warranty repair 8 months after purchased. It has spent more time being repaired than being used. NOTE: the warranty does not include replacement, even of a lemon. I'll be purchasing the Best Buy protection in the future.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, PaulS. We are sorry to hear that you have encountered an issue with your Duet 5 Chromebook. The Duet 5, along with a wide range of our other products, undergoes testing and quality control to help ensure we provide great, reliable, quality products for you and other potential users. You make a great point, as we recommend customers that purchase through our retail partners consider their device coverage options to help protect their investment in a solution for peace of mind. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.
Bad build quality and counter-intuitive layout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build quality was terrible. Keyboard was all switched around and counter intuitive. I'm tech savvy and have been using computers all my life. Why do I want to learn how to use a keyboard and operating system layout that deviates from common linux and windows operating systems? If it aint broke, don't fix it.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hello, QuintonD. We are sorry to hear that you have encountered an issue with your Duet 5 Chromebook. The Duet 5, along with a wide range of our other products, undergoes testing and quality control to help ensure we provide great, reliable, quality products for you and other potential users. Regarding your perspective on the system, we are sorry to hear that the functionality and intuitive nature of ChomeOS fell short of your expectations. We recommend all who are looking for a computing solution review the specifications, features, and design of each device to help ensure your preferences and needs are well met. We appreciate you sharing your experience so that we may use it to continue to better our products and services for yourself and others.