Customer Ratings & Reviews
- Model:
- GA503RM-G15.R93060
- SKU:
- 6494630
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 15.6" gaming laptop's performance, graphics, build quality, and lightweight design. However, some users experienced issues with excessive heat generation, short battery life, and occasional fan noise. The keyboard also received some negative feedback. While the display and RAM are generally well-regarded, storage capacity may be a limiting factor for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Gaming Riggs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming rigg. Smothe, handles intense gaming.
I would recommend this to a friend - Pros mentioned:Performance
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great no complaints on this laptop no complaints
I would recommend this to a friend Great computer for games and for work!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my G15 so far! I added 1TB NVME SSD and its been perfect. I use it for work and for games! It doesnt look like a traditional gaming laptop with all the flair. Its a much more subdued standard looking (but thin!) device. Would recommend!
I would recommend this to a friendLaptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and great customer service thank you.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lengach,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207006639-0018) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
ROG G15 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Happy with the performance and quality.
I would recommend this to a friend - Pros mentioned:Speed
The great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop is super fast i am very happy purchased
I would recommend this to a friend - Pros mentioned:Performance
Gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop very fast graphics are awesome
I would recommend this to a friend Asus missed it BUT GEEK SQUAD saved the Day
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had issues with Armoury Crate, which was very disappointing. You need to uninstall the program and then reinstall it from Asus. Geek Squad was awesome in figuring out what was wrong and correcting the problem.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you are having issues with Armoury Crate. We do value our customers and take negative customer service experience very seriously. Please see the FAQ below on how to uninstall and reinstall Armoury Crate application.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207006639-0007) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1041654/#1-3.%20Troubleshoot
- Cons mentioned:Heat
Not ready for prime time (from a DJ)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats sighing just a few minutes of being on… gets very hot to the touch. None of the power features would work - won’t sleep when closing lid, etc - drivers don’t work with my wireless hdmi or my dj software. Likes to shutoff randomly and freeze up, probably overheated. I can turn it on and run zero apps and it still over heats. Research keep telling me lots of Windows 11 driver issues… I returned and got the ASUD Zenbook for half the price, no issues and it’s running windows 11 too.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
Thank you for sharing your experience with the laptop.
We do understand your concern about thermal issues. It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. During the initial Windows setup, system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. Also, keep Windows, drivers and BIOS updated in order to maintain optimum system stability and performance.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Until It Wasnt
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this laptop for about a year and a half... its great when you dont have any issues! However about 6 months into owning it i had a fan go out. I contacted asus to get a part and they told me i had to send it back and that would be the only way to fix it. I ended up finding a knockoff one that works great after they refused to sell me a replacement part. I am now writing this today as my 3060 died and is no longer working. Had high hopes for this rog zephryus but now here i am a few months out of warranty with a paperweight
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyle,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one.
It appears that the issue described is related to hardware so we would suggest getting the device repaired. We want to assure you that we can help you resolve this issue. We recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance with the repair process.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207020407-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great Computing Foundation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this up based on feedback from a friend that is an avid gamer, animator, and crypto-miner. This model served him well, so I thought but would be more than enough for me to do my schoolwork, launch my Valorant career, and take some introductory coding courses. Definitely up to the challenge.
I would recommend this to a friendExcellent Option
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great so far as a casual gamer and for school. Running most games (PUBG, Multiversus, HALO, Witcher 3) on max it does make alot of noise but runs great. I bought it on sale and was one of the best purchases. I do recommend buying extra storage i got the samsung ssd 1 TB.
I would recommend this to a friendNot too bad of a laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is pretty good for the price, but beware if you plan on running linux ( if you’re comfortable you can run a modified kernel that might help )it will be a living nightmare and also know that one of the ram slot is soldered on so no upgrades past 32GB (40GB total)
I would recommend this to a friend- Cons mentioned:Keyboard
Screen Damage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer but arrived with white patches on the screen that I assume is damage to the screen layers. I was not hope unable to return. Terrible service
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TravisP,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. If the screen was damaged when received, we recommend to take it to the nearest BestBuy location to have it checked or inspected. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Gaming laptop with a great processor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen on this thing looks better than my 600$ gaming monitor. The Ryzen 9 processor ramps to 4 ghz and stays there easily without throttling. The 3060 is really good at this price point. The fan is a bit loud but not overwhelming.
I would recommend this to a friendGreat laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop and overall value, however I'm experienceing an issue with video playback. It works incredibly well in every other aspect including moving images and videos within games. Only has issues with watching other videos.
I would recommend this to a friendAlmost good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not bad, but it has a lot of bugs, it is not so fast as it should be. Changed 3 times the laptop because of hardware issues but the 3 laptops with issues, but well, the prices is good.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexanderQ,
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207033114-0005) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
ROG 15
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should be shipped with more RAM at this price point and the screen goes blank for a minute sometimes. Excepting that capable machine, handles rendering fairly well, compiling code is a breeze and games look stunning.
I would recommend this to a friendGreat purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth it! Plays every game out right on epic settings flawlessly. I highly recommend getting a laptop riser for the cooling because it does get extremely hot without one. I use this daily for gaming and video editing on the fly for drone footage.
I would recommend this to a friendASUS customer support is bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service is deplorable; they won't assist you or uphold their warranty. Their call center representatives are unfamiliar with ASUS products and merely operate from a script, causing frustration. Despite my desire to appreciate this laptop, the abysmal customer support and service hinder my satisfaction. Additionally, they don't allow you to communicate with anyone in the USA or a manager, which is disheartening.
No, I would not recommend this to a friend