Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Saved my back
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely had to do the work. Let the machine do its thing and did a better job than the other type of floor cleaners.
I would recommend this to a friend - Cons mentioned:Water tank size
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the S3 before this and exchanged it as the tank was tiny! This one does the job so much quicker and cleaner
I would recommend this to a friend Save your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. Never worked from the get go and now working with support to get a replacement DWT because of a faulty sensor.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the inconvenience you’ve experienced with your Tineco product. We understand how frustrating it can be when a new purchase doesn’t meet your expectations, and we’re committed to addressing your concerns and improving our products based on your feedback.
Based on your description, it seems that you encountered issues with your device not working due to a faulty sensor. We’re genuinely sorry to hear that you had to reach out to our support team for a replacement under such circumstances.
We’d love to assist you further and ensure that you have a positive experience with our brand. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will do our best to resolve your issue promptly.
Once again, we apologize for the trouble you’ve faced and appreciate your patience. We value your business and hope to have the opportunity to restore your confidence in our products.
- Pros mentioned:Cleaning performance
Best cleaning purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts the time in half for regular cleanings, plus the tiles seem much nicer now than before with regular mops
I would recommend this to a friend Didn’t last to long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum is not sucking water back in just goes all over the floor
No, I would not recommend this to a friend- Cons mentioned:Charging
Manufacturer Customer Service is an Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It won’t charge so I still haven’t been able to actually use it. Reached out to Tineco and still waiting on a new base. Hopefully when I get to use it I’ll be able to change my review.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .stephanie, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry that your new FloorOne S3 is not charging but so happy you reached out to Customer Service team and they were able to help! Thank you for letting us know and please update us once you receive your replacement! Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again stephanie, we appreciate the feedback!
- Pros mentioned:Cleaning performance
Ms
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Excellent at cleaning tiled and carpeted floors.It even self cleans when you are finished.
I would recommend this to a friend - Pros mentioned:Cleaning performance
So easy and convenient to use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! It has made keeping our floors clean so easy, and we have 3 kids 5 and under and a 60lb dog.
I would recommend this to a friend Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The smell that just spreads through your house is gross. I’ve clean the vacuum and filters but it still holds this nasty smell. Better to have the items separate
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you taking the time to share your feedback and we’re sorry to hear that you’re experiencing an unpleasant smell while using our vacuum. We take these concerns very seriously and are committed to using your feedback to improve our products and services.
Based on your description, it seems that despite cleaning the vacuum and filters, you are still noticing a lingering unpleasant odor. We understand how frustrating this can be and we’re here to help.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will be happy to help you resolve this issue.
Once again, we apologize for any inconvenience this may have caused and thank you for your understanding. We value your business and look forward to the opportunity to serve you better in the future.
- Pros mentioned:Ease of use
Love this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great vac mop. Easy to use. Don't leave water in the tanks after using machine (it'll stink bad).
I would recommend this to a friend - Pros mentioned:Ease of use
Best of the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing machine! Perfect for our floating vinyl flooring, Easy to use and very versatile.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Awesome machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG this is the best invention ever. It vacuums and cleans all in one leaving my floors spotless.
I would recommend this to a friend - Pros mentioned:Battery life, Cleaning performance, WeightCons mentioned:Water tank size
Great performance and hardwood floors are shiny!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wet/dry vacuum came at the perfect time! I recently just replaced the carpet in my home with hardwood floor, and using this is 100% times better than using a microfiber mop with a manual spray. Vacuum Built 5/5: this is well built and sturdy. Nothing about this product says it’s made from cheap material. It’s heavy but not to make it uncomfortable. It is also cordless which I honestly didn’t think I would care so much, but it honestly is a great advantage. I don’t need to be plugging and unplugging. I love this! Battery 5/5: I have found that the battery does drop about 40% each time I use it, but fortunately my home is the right size where I have never had to stop a job midway because the battery died. I am satisfied with the battery performance because it meets my needs perfectly. Capacity 3/5: The only thing I wish it could do more if hold more water and formula because I do find that I need to stop in the middle of my cleaning to put more water and formula. The bin is small and so get used to filling it up at least once if you are cleaning an area of about 800sqft. Performance 4/5: It does an excellent job of making the floor shine and picks up minor dust and dirt. It will not completely replace your regular vacuum or traditional broom because it cannot take larger items, it is simply not made for that. If it was made for that then I would probably give it a 5/5. Another reason why it’s a 4/5 for me is that it can leave little marks on the floor and it’s noticeable that you have used the wet vacuum. I am okay with that, but if it left zero marks or tracks, it would be a 5/5. All in all, I am very happy with the product. It makes cleaning my house easier and I can get it done faster. Never owned a Tineco product, and I am very impressed with my first one!
I would recommend this to a friend Not worth the time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I hadn’t thrown away the box, etc. I would absolutely return. It doesn’t work as the videos make it seem as it does. I’ve spent hours troubleshooting and watching tutorials on the website yet it just leaves residue on the floors. Pickup is subpar.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your experience with us. We’re truly sorry to hear that you’ve had such a disappointing experience with your Tineco product and that it hasn’t met your expectations.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team would be happy to troubleshoot with you in more detail and explore potential solutions.
Once again, we are truly sorry for the unsatisfactory experience. Your satisfaction and trust in our brand are incredibly important to us, and we sincerely hope to have the opportunity to regain your confidence in the future.
Works for 2 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beeps and beeps smells after a while. Have to clean machine every 2min.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for sharing your experience with us. We apologize for the inconvenience you've encountered, and we want to assure you that we take your feedback seriously and are committed to improving our products and services.
Based on your description, it seems that the machine is beeping frequently, emitting an odor after some use, and requires cleaning every two minutes. We understand how these issues can be frustrating and impact your satisfaction with the product.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide the support you need and address any concerns you may have.
Thank you for bringing this to our attention. We hope to improve your experience with our product.
- Pros mentioned:Cleaning performance
Tineco Floor One S3
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I just wish that I had purchased the one that goes closer to the walls.
No, I would not recommend this to a friend leaves surface too watery
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for small areas. Cleaning the vacuum is time consuming. It leaves water on the floor.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great investment. Love the ease of use. My floors look amazing. Very happy with my purchase.
I would recommend this to a friend Defective product lasted 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item worked 2 weeks. I decided to call Best Buy after the weekend. Couldn’t get the store got some customer service that couldn’t help and said someone would call me. On the app said out of return time. Spent 2 hr on phone with Tineco. Sent back waiting but they said I wouldn’t get the same model and that it was defective and Best Buy has a special feature I now would not get now because I didn’t pay for A Best Buy warranty. Well had no idea since I had item shipped to me that warranty ran out in two weeks. Our whole Home is full Of your products! Aweful experience.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Judy, we are very sorry for your bad experience with your vacuum. We assume you might have to contact us customer service team(https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We are hoping to solve your issue and dispel your concerns as quickly as possible.
DONT BUY!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER BUY THIS! The worst product and the worst customer service! I stopped working after 90 days and Best Buy won’t refund you! Then you contact the brand customer service and they don’t refund either
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.
Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.
To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.
We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.