Customer Ratings & Reviews

We are truly sorry to hear about your disappointing experience with our product and customer service. It’s clear that we missed the mark this time, and for that, we sincerely apologize. We value your feedback as it helps us improve and ensure we meet the expectations of our customers.

Based on your description, it seems that you encountered issues with the product ceasing to function after 90 days and faced difficulties with refunds from both Best Buy and our customer service. We understand how frustrating this must be, and we want to assure you that we take these matters very seriously.

To ensure optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the usage time of the machine.

We’d love to assist you further and resolve this issue to your satisfaction. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind our products and offer a two-year warranty to address any concerns you may have. We are committed to providing you with a positive experience and will work diligently to resolve your issue.

Thank you for bringing this to our attention, and we hope to have the opportunity to improve your opinion of our brand.

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco product after just three months of use. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services.

Based on your description, it seems that the product stopped working after a short period of use. We understand how frustrating this must be, and we apologize for any inconvenience caused.

We’d love to assist you further and investigate what went wrong. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to resolving your concerns.

Once again, we apologize for the disappointment you’ve experienced. We value your support and are determined to regain your trust.

Thank you so much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, and we are very sorry to hear that you had such a disappointing experience with your Tineco product, especially leading to a return. We understand how frustrating it must have been for the self-clean function not to work and subsequently prevent the machine from charging, despite your troubleshooting efforts.

We take all customer feedback very seriously, and your experience is precisely the kind of insight we need to identify areas where our products can be improved. We genuinely value your input and will be using your review to help us continuously enhance the quality and reliability of our devices.

Once again, we are truly sorry for the inconvenience and frustration this caused. Your satisfaction and trust are incredibly important to us, and we sincerely hope to have the chance to regain your confidence in our brand in the future.

Dear Valued Customer,

Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the issues you are facing with the water tank indicator and your dissatisfaction with our customer service. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.

Based on your description, it seems that the vacuum is incorrectly indicating that the water tank is empty, despite it being empty. We understand how frustrating this can be and apologize for any inconvenience it has caused.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that all components are properly seated and free from debris can sometimes resolve sensor issues.

We’d love to assist you further and address these concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.

Thank you for your feedback and understanding. We hope to have the opportunity to resolve these issues and improve your experience with our products.

Best regards,

Tineco Customer Service Team

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is dirt water tank false alarming, please try to clean the dirt water tank and debris channel first. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.

We are truly sorry to hear about the issues you've encountered with charging your product and the subsequent frustration this has caused you. We understand how important it is for our products to meet your expectations and perform reliably.
Based on your description, it seems that you are experiencing difficulties with charging the device, which has significantly impacted your ability to use it.
We'd love to assist you further and help resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We're committed to providing our customers with high-quality products and exceptional service.
Thank you for your patience, and we hope to resolve this matter to your satisfaction.