Customer Ratings & Reviews

Do not waste your money. Purchased in November 2022 and having problems with product malfunctioning.

I believe the Tineco S5 Extreme is an essential household appliance for anyone with kids, pets, or both. It’s a good-looking device, has a fantastic battery life, a useable app function, sweeps and cleans the floors very well, and is easy to maintain thanks to the auto-cleaning mode and fully washable bins. When you unbox the Tineco S5, you’ll have a few things to put together, which isn’t too bad. The bonus part though is you’ll get three brushheads and two filters out of the gate, which makes it easy to use daily. The only real maintenance that you need to keep up with is running the auto cleaning mode, which automatically cleans your brushhead after use. Then, you’ll want to rinse out the dirty water bin and filter to keep those clean. If you don’t, or forget to empty the dirty water bin after a use, it will start to smell. Emptying is easy, but just make sure you do it! Now, as far as using the appliance, it’s pretty straightforward: there are three modes, auto, suction, and max. Auto mode works decent, as it auto-detects areas of your floor that needs more water and power to clean. I prefer to just clean my floors with max mode, though, as it really seems to pick up more than the auto mode does. Suction mode is designed to work to quickly clean up spills of any liquid. This mode also was good, but not great. It works but was a little clunky to use at first. The biggest thing is that you’ll need a fully clean water bin and brushhead to really make use of it, which means on-the-fly spills may not be as cut and dry to pick up. You’ll also find that all this cleaning, even in max mode, is pretty light on the battery life. My main areas of cleaning is my kitchen and dining. These two spots are about 400 sq. ft., and one run on only max mode will use about 20% of the battery. It’s hard to imagine a house big enough to completely drain the battery in one use. Once you’re done, plopping it back onto the charging dock will get it charged in about two-three hours from fully depleted. The only real cons are that the stand is a bit cumbersome and the auto mode isn’t perfect. The stand is hard to figure out how else you might combine the charger and auto cleaning mode in one, so I can’t fault Tineco too much. As for auto mode, it works as it should; sometimes, though, I just wished more water would come out more frequently like you see in the Max mode by default. I also haven’t tried it, but it would be nice to know if there were at least a few other cleaning solutions recommended to use, third-party-wise. Overall, this is a great product that actually cleans and does what is advertised.

After 5 months, couldn't charge anymore. So disappointed!

Mine leaked and it also had the sensors rust quickly so i returned mine

Straight out of the box and this vacuum mop didnt hold a charge

I have waiting a LONG time for a product like this to appear. And it is one of those "smack yourself in the head that I didn't come up with this" ideas. My house is a mixture of hardwoods in the master, and tile and laminate in the rest of the house (carpet in my office, but.. meh). I have always dreaded the weekly floor routine. Vacuuming up the dog hair and debris, and then mopping afterwards to sanitize/freshen. Seeing that Mrs. TechieRN never wants to help, this product is a godsend! I had to read the following a few times for it to sink in, and maybe you will too: It vacuums and washes at the same time. IT VACCUMS AND WASHES AT THE SAME TIME! Not to mention it looks like something from NASA (hey, maybe this is how they clean the space station?) haha. Anyway, upon opening the box which is packed very thoughtfully, you are presented with everything you need to get started (except for water ha). The vacuum/washer was very easy to assemble. I also LOVE LOVE LOVE the charging base/dock. Keeps everything where I need it. Before going any further, I have to hand it to TineCo. Everything is ergonomic and where it needs to be. There are no "awkward" buttons, or tray releases. This means a TON to me. The included cleaner and deodorizer smells heavenly. And I will stick with the brand once this bottle is empty. Lets get to it! In a weeks time (Saturday-Saturday) my house floors go from clean to a giant dog-fur warehouse. And with that fur is dander and a bunch of other nasties. Of course if Mr. Barks has an accident, then that is handled immediately (which the S5 also does wonders on!). And it gets into all the hard to reach corners. My previous routine was described above. Now.. Now.. It is so simple. And I was a skeptic at first. That one product could do both jobs. Cutting worktime in half! And it does. There was no spot, no corner, no fur-ball it could not handle. Someone spilled a few drops of a beverage on the laminate (cough cough) and forgot. The next day, it was a sticky mess. But the S5 made it like it never even happened! Not sure if the floor is completely clean/washed? Don't worry - the S5 KNOWS! On the "iLoop" display (an LCD display) the ring will turn completely blue when the floor or surface is clean. Eliminating all the guesswork! Cords? No. This thing is powerful and cordless. I get a fantastic 30 minutes of runtime (and I'm really REALLY working it). Don't want to touch anything icky? The S5 has you covered there too with a self cleaning function. Also, the S5 is dual tank. The clean and dirty water never mix. I am OCD when it comes to cleaning, and I thought my old routine was the best. I was wrong! The S5 has my floors looking BRAND NEW. The tile shines. The hardwood shines. The Laminate shines. Before it was "just" clean. Now it is clean and beautiful! WITH HALF THE EFFORT! There are absolutely no negatives I can find with this product! It is absolutely PERFECT! And that is saying a lot coming from me! Thank you Tineco!

Threw it away! Stopped working, kept saying it was clogged but nothing obstructing. It was junk

What places it in one star is that it works fantastic!...When it works. 95% of the time it says the DWT is full when the machine is completely spotless.

Trash broke within 10 months... Tineco support is awful and I have a better chance of walking on water then getting a return done.

After only 4 months it stopped working. Hopefully I’ll be able to get a replacement and I haven’t spent money on this product for no reason.

Stopped working already. Used 3 times. Purchased may22

The first time I saw this my daughter was using it for her new house. I was fascinated by the looks of the new floors she had put in and after workers and movers left her floor a mess she used the vacuum/mop before moving in and I was in awe of the cleanliness and shine from her floors. One year has gone by and she has a 2 year old who likes to run barefoot. They only have to Clean once each day and the babies feet never get dirty. I love it. I am disappointed I haven't bought mine yet because its not available in San Antonio near me. Had it in my cart for pick up and then it was sold. The cost is all over the place from 299.00 to 400.00 plus online. I really want to get this but am not sure if there is a new one that is out now since I am seeing them pop up as used from Ebay, FB Market Place and other people. I do not want a used one. So when I find this I will post my photos as my ceramic floor is white and can't wait to get it for the reason you see dirt from my husband just by walking in the house with black bottoms on his shoes. Enjoy everyone I am excited to get a black and white one if I can find it.

The machine is absolutely terrible it broke after getting two machines both brand new. Best Buy would not help or give a refund.

This machine is so easy to use and cleans like no other hard floor cleaner I have ever had. It picks up dirt instead of moving it around as a mop does. The self cleaning feature is great. It is lightweight and self propelled. My floors and ceramic tile and luxury vinyl and it works well on both. I also love that although it cleans very well, it uses a minimal amount of water and the floors dry very quickly. I highly recommend the Tineco floor cleaner.

I love this product, this isn’t the first one I have, I also have the s5 now which will be the upstairs one and this one will be the downstairs. From what I can find the s5 extreme seems to just be the new s5, a maybe little bit better and a year newer. But when I say a little bit better, I mean not in any seeable or usable way. That isn’t a bad thing as there is the s5 pro, just something to know. My wife also loves it. In fact, she loves it so much that she accidentally convinced five different people (family and friends) that they need one too, some of the went for the s3 others went for the s5, all absolutely love it. So, if that doesn’t say everything about this then I really don’t know what does. So, onto the review part of the review. I’ll start with the bad, the clean water tank and dirty water tank could be bigger, when mopping the entire downstairs, I need to fill up and empty a couple of times. I wish that the plug or base had a wire coil integrated. I wish I didn’t have to pick it up and put it back down to do a firmware update (I got a notification to do an update and I had to go lift it up and put it down for it to know it was plugged in). That’s it, I’m done with the bad and part of this and the bigger clean and dirty water tank isn’t necessarily a bad thing since the tradeoff is such a light and easy to use mop. When they show a picture of this sucking up cereal and milk, they aren’t exaggerating. I have done it on more than one occasion. I will clean it out after I use it and make sure the clean tank is full just to be able to grab it quickly for whatever mess. It will get up most any fresh mess and even some old messes. I do recommend cleaning it out after each use as milk or dog pee sitting in a dirty water holder can smell next time you empty it. The self-clean is also key to it being pretty low maintenance just to have their incase of a spill and to clean up the standard mess that just happens (after the dog cleans up of course). They say that it can get into corners good and that depends on what you mean by good, there was a spot that got left overnight and there was about a ½ inch of sticky stuff I needed to scrub off with a washcloth it couldn’t quite reach. But ½ inch is a lot better than other products I’ve used. I don’t use the app too often, but I do like to have it for changing the settings (voice on or off, volume, updates, etc.). Overall, I absolutely love this and I know that we wont be without one of these and have and would again recommend this to friends and family to buy and use.

crap, after 3 week it stop holding a charge, Will not buy this item

The Tineco Floor One S3 is a thoughtfully designed device the combines vacuuming and cleaning for hard floors (including sealed hard wood) in one easy to use device. The cleaner is cordless, light weight, and has wheels – all of which make this device much easier to use than traditional or steam mops. In addition, the vacuuming function picks up dirt (vs. just dragging it around the floor in a mop) and sucks up excess water, speeding drying time and minimizing the chance of water damage on hard wood floors. Pros: - Uses separate clean and dirty water tanks to ensure only clean water (and cleaning solution) are applied to the floor. - Easy to use and effective, we found that this device left our sealed hard wood kitchen floors much cleaner than our usual mopping process. - Wheeled design is makes cleaning easy (and easy on your back). - Battery power eliminates the need to deal with a power cord. - Helpful display shows current action, remaining battery, and status messages (such as the need to empty the tank or clean the roller). - Excellent charging stand also prevents any potential for residual water to seep out and damage floors. - Voice prompts contribute to ease of use by giving clear directions any time user action is needed. - Self-cleaning functions for the roller and dirt channels. - Attractive design Cons: - Battery run time can be as short as 20 minutes in “max” mode. - Dirt sensor display can be inconsistent. - Some especially “stuck on” dirt may need to be manually scraped off the floor. - The compact nature of this device means the water tanks are a little small and thus need to be emptied/filled every few minutes. The Floor One S3 works a little like a carpet cleaner in that it takes water from a clean water tank (including cleaning solution if you elect to use it), applies it to clean the floor, and then sucks it into a dirty water tank. This two tank method is a great way to help ensure that, unlike traditional mopping, you’re not putting dirty water back onto the floors as you clean. It also helps to ensure that excess water is not left on the floor. The device uses a roller to agitate the cleaner and remove dirt from the floor. In general this works well and the cleaner left our floors looking and smelling great. In some cases, dirt was especially stuck to the floor and we needed to manually scrape it, but this would have been true for a steam mop too. Using the cleaner is easy. Add a cap of cleaning solution and fill the clean water tank, then clean the floor just like you would with a regular vacuum. The machine will periodically prompt you to empty the dirty water tank or fill the clean water tank as you go. The amount of dirt in the dirty water tank was ample evidence of the effectiveness of the cleaner. After cleaning, simply empty and rinse out the dirty water tank and set the cleaner back on the charging stand. The base of the stand completely protects the floor from any residual water. Once back on the base, the device auto-detects the level of dirt on the roller and will prompt an auto-cleaning cycle if needed. In our experience the self-cleaning function worked great and left the roller quote clean for the next use. This is a connected device and you can use the associated app for things like checking charging status and firmware updates, but the use of the app is not really required for regular operation. Overall this is a first rate little hard floor cleaner that’s easy to use, effective, well designed, and attractive. Its performance makes it easy to recommend.

bought September 2021. Stopped working “electric motor malfunction “ May 2022! Less than 1 year worth of use.

Broke on me the 2nd month I bought it. The brush smells after the 5 time using

Overall, we really liked this unit. It is sleek and sexy, but can be a little temperamental until you get used to it. Opening the box and assembling the unit was straightforward and easy. It comes with 2 extra cleaning rollers and an extra filter, a charging base with ac adaptor, and the unit itself. It took a few hours to charge before we could begin to use. To get started, we filled the clean water tank, adding the cleaning solution as directed. It is pretty simple, but the tanks take a little getting used to getting them back into their proper position. Fitment is tight so it kinda had to go in just right. When turning on, make sure you hold the power button for a second and it will start right up. I recommend downloading the app as you can adjust the power and spray levels beyond the preprogrammed Auto and Max modes. Downloading the app is easy, just make sure you have your wifi password handy! Operationally, this product works very well!! We have a pet floor cleaner that we have been using and this thing held it’s own. It cleans very well. It detects how dirty your floor is and adjusts water output to match. It picks up loose particles easily and cleans the floor quite effectively. We have a parrot so there is always some seed on the floor around the cage and this unit picked everything up first pass. The unit drives itself, you just have to steer. When adjusting the power modes, the highest power setting we quite powerful. An added bonus is that because the unit is so quiet, our dog doesn't bark it’s head off the entire time like it does for our other floor cleaner. Definitely saves on the headache factor!! In regards to the downsides, because this product is so sleek and slender, the water tank capacities are lacking. We have to empty the dirty and fill the clean tanks several times when doing our floors. It’s kind of a pain. Also, the recommended post cleaning maintenance seems a little excessive. They recommend the roller, covers, and filters to be removed and cleaned after every use. Kind of nitpicky, but inconvenient. Because of these, I am taking a star, but overall we really like it.