Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Lack of Customer Support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 Tineco IFloor3 machines. I loved the first one so much I purchased a 2nd one. Well after 6 months the 2nd one broke and it took me 2 long aggravating weeks to get a label to ship the broken machine back for repair and then it took them 2 more weeks to ship it back. I did not check it out when it was returned as I was starting to have issues with my first machine. I wanted to identify all the issues and finally made a claim for repair on that one. Then I took the "repaired" one out and used it and found out was not fixed, So now have 2 machines not working. Then they stopped having a live person answer their phones. No way to contact them except for email. After weeks and weeks of trying I finally got them on a live chat. Then they finally agreed to send me replacement machines. Well I just used one of the replacement machines and it too is broken!! Have puddles of water all over my floors. Now they have gone silent and will not respond to my emails again. I would not purchase from this company. They have an F rating with the BBB for a reason.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Hi Janet, we're so sorry to hear about your negative experience with our customer support team. This is not the stellar customer experience that we strive for. I have shared this feedback with our customer support team so other customers do not have to go through what you went through.
Simple Everyday Essential
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Tineco, the best investment we have made. Especially because we have two little ones.
I would recommend this to a friendLove love love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this product. Such a big help with my cleaning routine. I have a dog to clean after and this product is a life saver !
I would recommend this to a friendGreat gift for people with hairy pets!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift to granddaughter and she loves it! Has a dog and uses the vacuum some times 3 times a day!
I would recommend this to a friendHorrible customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed leaving this review as I LOVED this machine. I have seriously gotten at least 10 people to buy it. It lasted 2 years and recently broke and when I turn it on it says “contact Tineco customer service.” I take great care of my machine according to the instructions. I contacted Tineco for the last 3 weeks with NO response. I sent them all the required info and followed up at least 5 times. I highly do NOT recommend this company due to their terrible customer service (Tineco) and a machine this expensive is not worth it if it breaks after 2 years.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .We sincerely apologize for the frustration you've experienced with your Floor One S3 Extreme Cordless Floor Washer and our customer service. Your loyalty and recommendations mean a lot to us. Although your product is out of warranty, we still aim to support you and get it working properly. We’ll ensure that your case is prioritized. Please contact us again at support@tineco.com, via chat on our website, or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!! I would recommend to anyone who wants a product that does the job!
I would recommend this to a friendnice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think Amazon buys better items than this，The item on this site is not great, I love shopping on Amazon
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, makes cleaning the house a lot easier! Couldn’t recommend more.
I would recommend this to a friendvac
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it...................................................
I would recommend this to a friendTineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item overall all the only negative is that the battery runs out fast
I would recommend this to a friendRecommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome wet vac, definitely recommend it. Works great for pet hair.
I would recommend this to a friendWow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing much more than expected !!
I would recommend this to a friendIts good but acts up alot tineco
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a life saver helps so much works amazing but the probelm is its keep breaking down for no reason stop working so many problems within so little time of owning this product i and family and friends have break downs 6month to a year of buying it i hope they can make it last longer without any probelms in the future it would be the best money spent no regret
No, I would not recommend this to a friendDirty water tank message all the time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the biggest waste of money. The "Dirty water tank full" message comes on all the time even when it just has a little bit of dirty water in it. I've cleaned the metal contacts in the dirty water tank multiple times and still gives the error. Save your money and buy something else. I know I will never buy another one of their products.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you are experiencing with our product, particularly the persistent "Dirty water tank full" message. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Please know that we take your feedback seriously and are committed to using it to continually improve our products and services.
Based on your description, it seems that the "Dirty water tank full" message appears frequently, even when there is only a small amount of dirty water in the tank. We appreciate your efforts in cleaning the metal contacts, and we regret that this has not resolved the issue.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. However, since you've already tried cleaning the contacts, we’d love to assist you further to resolve this issue.
Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and provide any additional support you may need.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve this issue and restore your confidence in our products.
Best regards,
Tineco Customer Service Team
Tineco s5 extreme
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and totally worth the money! Works as advertised!
I would recommend this to a friendWorst customer service and backing of warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company does not stand behind its warranty. The product comes with a 2-year warranty. My unit quit working 3 days after the two-year warranty mark based on the purchase date however, I didn’t receive the unit for almost a week so technically the product should have still been under warranty. The company would not budge. They offered a small discount on their repair service and then also offered a free roller brush (for a product that isn’t working). Buyer beware! The product doesn’t last more than two years.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you've encountered with your unit and the concerns regarding the warranty service. We understand how frustrating it can be when a product does not meet expectations, and we are committed to using your feedback to improve our services.
Based on your description, it seems that your unit stopped working just after the two-year warranty period, and there was a discrepancy due to the delivery time. We apologize for any inconvenience this has caused and for not meeting your expectations regarding our warranty policy.
For optimal performance in the future, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will help ensure the most suction and longest use time.
We’d love to assist you further and explore any possible solutions. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and ensure you have the best experience possible with our products.
Thank you for your feedback and understanding. We hope to have the opportunity to resolve this issue for you.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Wonderful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. We have hardwood and tile floors throughout our home - it’s made cleaning them a breeze!
I would recommend this to a friend Tineco s5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok not as good as I thought it would be but good for quick spill clean up
I would recommend this to a friend- Pros mentioned:Cleaning performance
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new best friend!! My floors haven't been this clean in a long time!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Must buy if you have toddlers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Cant believe how dirty my floors were!
I would recommend this to a friend