Customer Ratings & Reviews

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced, and we assure you that we take your feedback seriously to continuously improve our products and services.

Based on your description, it seems that you have experienced durability issues with our product, which you anticipate will break within 18-26 months. We understand how important it is for our products to be reliable and long-lasting, and we regret that this has not been your experience.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If your product is still under warranty, we encourage you to reach out to us for assistance.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to help and support you in finding a solution that meets your needs.

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you have faced with our product. Your feedback is crucial to us, and we are committed to using it to continuously improve our products and services.

Based on your description, it seems that the internal flexible piping of your mop snapped after limited use over two years, which is understandably frustrating given the cost . We apologize for any inconvenience this has caused, especially with the added cost of shipping for repairs.

We’d love to assist you further and explore potential solutions to address your concerns. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help and provide the support you need.

Thank you for your understanding and patience. We hope to have the opportunity to resolve these issues for you and restore your confidence in our products.

Best regards,

Tineco Customer Service Team

Dear customer,

Thank you for your continued trust and support of Tineco. It's really upsetting to have replaced the machine 3 times after owning it for a short period of time. Could we know what the issue is with your S5 Extreme? We hope to help you find the root cause and resolve it once and for all. Here is how you can contact us.
Email: support@tineco.com
Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST)

We look forward to being of service to you.

Best,
Tineco Customer Care

Thank you for sharing your experience with us. We apologize for the inconvenience you’ve encountered with the battery life of your vacuum, and we assure you that we take your feedback seriously to continuously improve our products and services.

Based on your description, it seems that despite minimal use, the battery of your vacuum died after about two years, rendering it unusable.

We’d love to assist you further and explore possible solutions to this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the support you need.

Thank you for giving us the opportunity to address this situation, and we hope to regain your trust in the future.

Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand the issue with your vacuum is not charging. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.