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Customer reviews

Rating 4.5 out of 5 stars with 2321 reviews

Rating Filter

Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,330 reviews
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Water tank size

    Rated 1 out of 5 stars

    Time saver when it works, which isn't long

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to try to save time with my cleaning as most of my home is covered in wood or laminate floors. Much to my delight, this machine did a good job of sucking up dust and debris as well as leaving my floors a lot cleaner than a conventional vacuum as it would mop while I vacuumed. Fast forward 3 months and maybe like 10 uses and this thing suddenly starts to say that the dirty water tank is full and needs cleaning even when it's been cleaned. I went through all the troubleshooting, cleaning, etc and nothing helped to resolve the issue. I contacted customer service and they said that since it was under warranty that they would repair but I would need to ship it to their facility. After digging up a large enough box and going through the trouble to ensure the vacuum was bubble wrapped and secure so it wouldn't be damaged in transit, I waited for the repaired unit to be returned to me. Well, they did return it to me, relatively quickly considering it was during the holidays but the problem was that it came back in the exact same state in which I had sent it to them, broken. Now I'm having to jump through hoops to try to get a new vacuum because it seems evident to me that a vacuum that breaks within 3 months of purchase and still doesn't work after being "repaired" is probably a lemon. So far, the only resolution I've gotten from them is to continue to send back this machine for repair, accept a different refurbished unit, or take a partial refund in which they'd deduct some amount to account for my use. Don't buy this vacuum unless you really enjoy packing and unpacking items in boxes.

    No, I would not recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your detailed experience with us. We’re pleased to hear that initially, the machine met your expectations by effectively cleaning your wood and laminate floors, combining vacuuming and mopping in one step. However, we’re truly sorry for the inconvenience and frustration caused by the issues you’ve encountered with the dirty water tank and the subsequent repair process. We take your feedback seriously and are committed to using it to continuously improve our products and services.

      Based on your description, the main concerns are the persistent issue with the dirty water tank sensor and the unsatisfactory repair experience.

      We’d love to assist you further and find a satisfactory resolution. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.

      Thank you for giving us the opportunity to address this situation. We hope to restore your confidence in our products and services by resolving this matter to your satisfaction.

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    My favorite machine in the house!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this machine! Just last week one of the kids dropped a plate and sauce spattered everywhere. Everyone else was stressing about it but I quickly got up with a smile on my face and in two seconds the mess was cleaned up. It's so easy to use and will talk to you if the water needs to be changed or more cleaning water needs to be added.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Water tank size

    Rated 5 out of 5 stars

    My floors are so fresh and so clean

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This devicr does a fantastic job cleaning my tile floors. Its great because cleaning one small section isnt a chore of bringing out a a kip and bucket and loading it up. I juat pull this thing out and do a quick cleaning and im done. My only complaint is how small the water revisor is.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Streaking

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on the fence because of the price. But this thing is amazing. I've had no issues with streaking. Just be careful with you get close to stained baseboards. It did take stain off, but I was trying to get out dog drool and held the spinning brush there longer than I normally would.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance

    Rated 5 out of 5 stars

    Very good machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine, cleans very well and notifies you when the battery and water is low.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Brand in the Segment; HIGHLY RECOMMENDED!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Tineco product; the first was a smart vacuum with Tineco’s iLoop technology. After using it daily, and experiencing how efficient it is, I knew I had to have their vacuum/mop combo. This product has high build quality and great features! Run time is about 40-50 minutes, depending on how soiled your floors are. And the included accessories are just something other, more expensive, branda do not include. With the efficiency of iLoop technology, this vacuum/mop combo will give you all the time you need to complete several rooms on one charge; you’ll likely be emptying the dirty water container more than worrying about state of charge and if you can complete the job. GREAT PRODUCT, GREAT BRAND, A MUST HAVE!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Worth the splurge!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this with my vacuum robot and my floors stay spotless! It’s so nice to have something that vacuums and mops at the same time. It’s very user friendly and easy to break down and clean

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great floor cleaning machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It's easy to use and does a great job on both tile and hardwood floors. It's easy to maneuver and the machine "talks" to you through the whole process. It senses where the dirt is and cleans accordingly.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Dear customer, we are glad that you are satisfied with our product. We appreciate your great support to Tineco. Should you need any further assistance in the future, please do not hesitate to contact us. It's our pleasure to be of service to you.

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my eife and ahe absolutely loved it. It cleans really well and it is super easy to use. It is easy to get it set up and all. You cannot go wrong with this. It is worth buying.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Glad we bought it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. User friendly. Cleans very well. Rollers are self cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic cleaning! With three dogs and a lot of dog hair, I vacuum nearly every day and use the the FloorOne S3 in-between. The FloorOne S3 gets up the sand dragged in from the dog run on dog paws that every day vacuuming can't get up and it leaves floors fresh and shiny. Easy to use, easy to clean tanks and roller. I purchased one for my daughter and she loves it, too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product overall. Cleans nicely, it could have longer battery use. Containers for clean and dirty water could be bigger so you don't have to fill them up or clean all the time.

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for taking the time to share your thoughtful feedback! We’re glad to hear that you like the product overall and that it cleans nicely. Your satisfaction is very important to us, and we truly appreciate you choosing our product.

      We also appreciate your constructive comments regarding the battery life and the size of the clean and dirty water containers. We are continuously working to improve our products, and your input is invaluable in helping us enhance the user experience.

      If you have any questions or need further assistance in the future, please don’t hesitate to contact us. Thank you again for your support—we look forward to serving you again!

  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay - I freaking love my Tennico! Easy to setup, easy to access the dirty water bin for cleaning & the clean water for filling. And…it cleans itself!! Better than anything else I’ve tried to keep my floors clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Works as Advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have just used it manually, did not bother with trying to use the app. Voice prompts make it easy. It cleans very well, does not put too much water onto my wood floors and dries fairly quickly. The dirty water attests to how dirty the floor was prior to using. Clean up of the dirt water tank and inside parts and roller is very easy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    10/10 would recommend! Top notch floor cleaner!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is absolutely amazing. Worth every penny!!! It cleans very well and the self cleaning function is super helpful for my busy household. It also comes with a scrub brush to clean the inside parts that you can’t reach so that’s very useful and the base also charges it Willis is very nice. I feel bougie using this thing lol! It also has an auto function which detects how much cleaning solution to dispense to clean the floors. Overall very nice machine. Would definitely recommend for busy families or anyone really.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this wetvac! I switched from the Bissell cross-wave max, and the Tineco sucks more off the floor, doesnt leave too much excess water, is lighter and easier to push. Plus its also easier to clean. Overall im extremely happy with it!

    I would recommend this to a friend
    • Brand response from Tineco Support
      Posted .

      Thank you for your fantastic review! We're thrilled to hear that you made the switch to our wetvac and that it has surpassed your expectations. It's great to know that you appreciate its superior suction, water control, lightweight design, ease of use, and cleaning convenience. Your satisfaction is our top priority, and we're delighted that our product has brought you such happiness.
      We're grateful for your choice to trust our brand and for taking the time to share your positive experience. Your feedback is invaluable to us, and it motivates us to continue striving for excellence in our products and services.
      Thank you once again for your kind words and for choosing us. We look forward to continuing to provide you with products that make your life easier and more enjoyable.

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great floor cleaner, I am happy I decided to finally buy it. I normally buy bissell and I went back and forth but went with this one, happy I did. I took a star away because it is pricey and it would be nice if it had a function to steam. Overall great buy you would not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product that delivers on its promises

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It earns 5 stars by delivering on its promises. If you really want clean floors your hands will have to get dirty at SOME point. Personally I don't mind swabbing decks old-school and still do for places like underneath the bed that this wont fold back enough to reach. That said, the only manual cleaning needed here is sliding off the roller cover to wipe off pet hair that clings to the inside of it. The self cleaning mode keeps the roller and water channel clean. Handling the dirty water tank is easy but yes you'll actually have to use your hands to do the unthinkable, clean something. Worth the money if you have a lot of hard flooring especially if you buy it on sale. Keeps my apartment floors cat litter, fur, smell, mess free without dragging out a mop and bucket and pouring gallons of water down the toilet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Tineco

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This floor cleaner is absolutely amazing- so easy to use, hardly have to push it. Floors dry with out streaks and clean up is very easy. The self cleaning is also a great feature….

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance

    Rated 5 out of 5 stars

    Cleaning machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Floors have never been cleaner. Battery lasts long time.

    I would recommend this to a friend