Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Wet vac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know why there is some people talking about the suction is not strong, maybe they got a malfunction one, the one that we got works awesome, strong suction, cleans the dry dirts spots.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your fantastic review and for sharing your positive experience! We’re thrilled to hear that you received a unit that works awesome with strong suction and effectively cleans dry dirt spots. Thank you for choosing our product.
We appreciate you mentioning the comments about suction strength – it’s good to know your unit is performing exceptionally well, and your feedback helps us understand the potential for variations.
We’re always striving to improve our products, and feedback like yours helps us ensure consistent quality.
Thank you again for your kind words. If any questions come up later, please feel free to contact us. We’re here to help!
- Pros mentioned:Cleaning performanceCons mentioned:Water tank size
all in all it's okay but what you really need is..
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All in all it's okay, but what you really need is an old fashioned scrubber & elbow grease. It cleans pretty well, but it can't get into the crevices where the caked-in dirt is. The sensor isn't really all that useful. It seems to only measures how dirty the water is and not how dirty the floor is. The water stays dirtier much longer than the floor does.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Awesome
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny you pay. Easy to use and cleans better than anything else
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best floor cleaner I have ever purchased. Easy to use, cleans very well, and easy to clean!
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your enthusiastic review of our floor cleaner! We are delighted to hear that you are pleased with your purchase and that our product stands out as the best you have ever used.
Your feedback confirms that we are on the right track with our commitment to providing products that are not only easy to use but also highly effective in cleaning. We are particularly pleased that you found the cleaning process of the machine itself to be straightforward and hassle-free.
Thank you once again for choosing our product and for taking the time to share your positive experience. We are grateful for your support and look forward to continuing to serve your cleaning needs.
- Pros mentioned:Battery life, Cleaning performance
Great floor cleaner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. Does a super job cleaning floors. Really light on water usage and the battery runtime is amazing. Self-cleaning feature works very well and it stays pretty clean when cleaning up dog hair compared to the Bissell machines. Really recommend this to anyone looking for a cordless wet floor cleaner
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great mop vac !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this !! We have all hardwoods and it cut cleaning time in 1/2
I would recommend this to a friend - Pros mentioned:Battery life, Cleaning performance
Very Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well. I have hard floors throughout my house and I was able to get the majority done in one charge. Its very convenient at spot cleaning as well. Would recommend to all of my friends.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Great mop/vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Makes very light work of mopping large areas.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Great cleaner, bad company.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cleaner has one exception to the PRO. There is no image display. That is the only difference I've found so far. Love the large water tanks, voice prompts, self cleaning, app, & more. The "included" is misleading as it states 2 bottles but only one in box. Rating reduced though due to extremely bad customer service. Trying to deal with Tineco makes pulling teeth look like a cakewalk. If you're extremely lucky to get an answer at all, they are horrible communicating including giving wrong information.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Buy something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It served its purpose for a few cleans. I would not buy this again. I actually just came on the Best Buy website to see when I purchase this because supposedly they have like some trade-in program or something. I’m like I gotta get rid of this thing it can’t handle my household with me and my partner together we have five dogs. I have a Roomba that goes around multiple times a day I also have a zip back and I also have the Tico. It does not get up against the side boards for like I wanna say about 1 inch from it I constantly have to undo the brush rollers from dog hair. I do the self clean out every time I use it sometimes I’ll do it twice. It was nice at first self-propelled in self dried and then the machine started leaking. It just went downhill real quick. I’ve had a few of the mop vacuum combos that have lasted me a long time and this one was the most expensive and I’m only a a few months in giving it a bad review, which I actually meant to do a couple of months ago.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your thoughts on the Tineco product. We’re genuinely sorry to hear that your experience hasn’t met your expectations, especially considering the high standards we aim to uphold. Your feedback is invaluable to us, and we’re committed to using it to improve our products and services.
Based on your description, it seems that the vacuum struggles to clean along the side boards, requires frequent brush roller maintenance due to dog hair, and has experienced a leakage issue. We understand how frustrating this must be, particularly given the demands of your household with five dogs.
For optimal performance, we recommend ensuring that the battery is fully charged after each use and that the filter is cleaned as needed. This will help maximize suction and extend the usage time. If these steps have already been part of your routine, please disregard this suggestion.
We’d love to assist you further and explore how we can rectify the situation. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and ensure you have a positive experience with our brand.
On a positive note, we’re glad to hear that you initially appreciated the self-propelled and self-drying features of the machine. This feedback helps us understand what aspects are working well for our customers.
We apologize again for the inconvenience caused and want to assure you that we’re dedicated to regaining your trust. Your satisfaction is our top priority, and we’re here to support you every step of the way.
- Pros mentioned:Cleaning performance
love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really does a good job for the price and class. you could definitely spend more and buy bigger units, but for small space and frequent cleaning this is a great option.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your thoughtful feedback! We’re delighted to hear that you feel our product offers great value for its price and class, and that it serves as an excellent option for small spaces and frequent cleaning. Your satisfaction is very important to us, and we truly appreciate you choosing our product.
We are always striving to improve, and your insights help us continue to enhance the quality and performance of our offerings. If you have any questions or need assistance in the future, please don’t hesitate to contact us. Thank you again for your support—we look forward to serving you again!
- Pros mentioned:Cleaning performance, Ease of use
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how easy it is to use and it self cleans . ILove doing the floor now.
I would recommend this to a friend Good Vaccun
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great cleaning quality but a little hard because it moves by itself straight but overall very good and efficient
I would recommend this to a friendBrand response from Tineco team
Posted .Thank you for your wonderful feedback! We are delighted to hear that you are pleased with the cleaning quality and efficiency of our product.
We appreciate your honest comment regarding the machine’s forward-moving tendency. We value your feedback and will use it to continue improving our product design for a better user experience.
Please note that your machine comes with a 2-year warranty. Should you experience any functional issues or need further assistance, please don’t hesitate to contact us. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to providing you with a positive solution.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Battery life
Love this Mop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love the Tineco Floor One S5 3 in 1 mop. It actually removes the dirt/grime from the floor and not just move it around like a traditional mop. It has enough charge to clean my entire house. I love that it is cordless and self-propels. It also talks to you and tells you when to clean the dirty water tank and add clean water. The fact that it self cleans is another amazing feature. I have recommended this floor cleaner to many others. I would give it 4.5 stars the rating system allowed it. The reason I did not give it 5 stars is because I do wish it had a bit more power to remove some of the debris that is stuck to the floor.
I would recommend this to a friend Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ease of use. Lightweight and quiet. I can clean up spills and messes in no time. Highly recommend
I would recommend this to a friendBrand response from Tineco Support
Posted .Dear GG2019,
Thank you for your wonderful review! We are thrilled to hear that you love the ease of use and find the machine lightweight and quiet. It is great to know that it helps you clean up spills and messes quickly.
We sincerely appreciate your recommendation and for choosing Tineco. If you have any further questions or need assistance, please do not hesitate to contact us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Best regards,
Tineco Customer Service TeamBrand response from Tineco team
Posted .Dear GG2019,
Thank you for your wonderful review! We are thrilled to hear that you love the ease of use and find the machine lightweight and quiet. It is great to know that it helps you clean up spills and messes quickly.
We sincerely appreciate your recommendation and for choosing Tineco. If you have any further questions or need assistance, please do not hesitate to contact us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
Best regards,
Tineco Customer Service Team
- Pros mentioned:Cleaning performance
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great vacuum when you don’t have a lot of time and you want fast and efficient cleaning
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the easy assembly and how well it work will buy again
I would recommend this to a friend - Pros mentioned:Ease of use, Mop
Great product! Cleans well!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using the vac/mop combo. Two in one cleaning makes chores easier.
I would recommend this to a friend - Pros mentioned:Battery lifeCons mentioned:Water tank size
Worth it - S5 Extreme
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tineco floor one s5 runs smoothly and fast. The tank size however sometimes feels smaller and the product starts screaming to clean it much before the tank looks full but the battery and cleaning are 5 stars.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Love It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love the Tineco. All the other steamers we had before just seemed to push the dirt around. This feels like it actually cleans our floors, which is especially nice with having pets.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback on our product. We are thrilled to hear that you are satisfied with your purchase and that you consider it a good product.
Your satisfaction is our top priority, and we are delighted that our product has met your expectations. We appreciate your choice to shop with us and are grateful for the opportunity to serve you.
Please be assured that we are continuously striving to enhance our products and services to provide an even better experience for our valued customers. If you have any suggestions for improvement or if there are any other aspects of the product that you would like us to focus on, please do not hesitate to let us know.
Thank you once again for your kind words and for choosing our product. We are committed to delivering excellence and will continue to work hard to exceed your expectations.