Customer Ratings & Reviews
- Model:
- FW101900US
- |
- SKU:
- 6498058
Customer reviews
Rating 4.5 out of 5 stars with 2321 reviews
(2,321 customer reviews)Rating by feature
- Cleaning Quality4.6
Rating 4.6 out of 5 stars
- Maneuverability4.7
Rating 4.7 out of 5 stars
- Ease of Assembly4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Tineco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tineco. It’s more easier to clean my floors if I drop something it’s faster to clean a mess
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your glowing review and for sharing your positive experience with your Tineco! We are delighted to hear that it has made cleaning your floors significantly easier and faster, especially when dealing with unexpected messes.
Your satisfaction is our top priority, and we are grateful that you chose our product to simplify your cleaning routine. We take pride in knowing that our Tineco is helping you maintain a clean and tidy home efficiently.
While we are thrilled with your feedback, we are always striving to improve. If there are any areas where you feel we could do better, please do not hesitate to let us know. Your insights are invaluable in helping us enhance our products and services.
Thank you once again for your support and for choosing Tineco. We look forward to continuing to serve you and ensuring your cleaning needs are met with excellence.
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the tineco ifloor 3 before this and loved it, I am OBSESSED with this model!! It gets in corners that the previous model could not. It is worth the money!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Simple and easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum ive never wanted to mop vacuum more before. My wife and i dont find it a chore any more
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend Rated 4 out of 5 stars
Tineco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my Tineco! Its very convenient and easy to use! I use it daily!
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for taking the time to share your experience. We are thrilled to hear that you absolutely love your Tineco!
We are especially pleased that you find it very convenient and easy to use. It’s fantastic to know that it has become such a helpful part of your daily routine.
Thank you for choosing our product. Your satisfaction is our top priority, and we are always striving to improve our products and services.
Should you have any questions or need further assistance in the future, please do not hesitate to contact us. We are here to help!
Rated 5 out of 5 stars
Tineco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was awesome. It is fast and efficient. The price was very low.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re thrilled to hear that you found our product awesome, fast, and efficient, and that you appreciated its great value. Your satisfaction is very important to us, and we truly appreciate you choosing our product.
We are always working to improve, and your input helps us continue to enhance the quality and experience we provide. If you have any questions or need assistance in the future, please don’t hesitate to contact us. Thank you again for your support—we look forward to serving you again!
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Effortless Mopping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm. Very appreciated Christmas gift my wife absolutely loves.
I would recommend this to a friend Rated 4 out of 5 stars
easy to use and time saver!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum, but it tends to hold on to smell if not cleaned immediately after use. Overall, I like that it's a 2 in one! Makes life easier!
I would recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
WOULD BUY AGAIN
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT. BEST PURCHASE IN A LONG TIME. BATTERY LAST WAY MORE THAN EXPECTED.
I would recommend this to a friend - Cons mentioned:Water tank size
Rated 3 out of 5 stars
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it it was fun and easy to use the only thing I didn’t like was the water tank, it finishes fast and you keep getting warnings that the dirty water is full and needs to be cleaned
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 2 out of 5 stars
Do not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this item. Cons: leaves floor super wet with streaks and has a musty smell. I am not sure if I am doing something wrong but the smell is very strong. Pro: easy to mop and find I mop the floor way more often than before. Like being able to vacuum and mop at the same time. Like the sensor but not sure it is working the best because it will keep showing it dirty and then when I love to another area and come back it is suddenly showing as clean. I am going to look for another brand and see if it works better.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear Valued Customer,
Thank you for taking the time to share your experience with us. We are pleased to hear that you find the product easy to use and appreciate the convenience of being able to vacuum and mop simultaneously. It's great to know that it encourages you to mop more frequently. However, we are sorry to learn about the issues you've encountered, and we sincerely apologize for any inconvenience this has caused.
Based on your description, it seems that the device is leaving the floor wet with streaks and emitting a musty smell. Additionally, there may be some inconsistencies with the sensor's performance.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this can help maintain the device's efficiency and extend its use time.
We’d love to assist you further and address any concerns you may have. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to help you with any questions or additional support you may need.
Thank you for your understanding and patience. We hope to have the opportunity to enhance your experience with our products in the future.
Best regards,
Tineco Customer Service Team
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Worth every penny
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very user friendly and super convo Definitely recommend to anyone thinking of purchasing this product .
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really am glad I made this purchased it helps to make my floor cleaning much easier.
I would recommend this to a friend Rated 5 out of 5 stars
Time saving machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It saves a lot of time. Before I used my vacuum cleaner first and then mop the floor.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your positive feedback on our Tineco product! We’re delighted to hear that it has saved you a lot of time by combining vacuuming and mopping into one efficient process.
Your satisfaction is our top priority and we’re committed to continuous improvement to provide the best possible experience for our customers. If you ever have any questions or need assistance, please don’t hesitate to reach out to us.
Once again, thank you for your kind words and for being a valued customer.
- Pros mentioned:Weight
Rated 5 out of 5 stars
Love My Vac/Mop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new vac/mop. Game changer. Light weight which is a plus on my bad back. Highly recommend.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome and very smart. Tells you everything to make it idiot proof. I recommend it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 1 out of 5 stars
Great cleaner, 2 units with broken batteries
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had 2 of these since June 2022. It works extremely well as a wet/dry vacuum, tackling tough messes with ease. Truly amazing piece of technology and a must have for a household with a toddler. However, each one has had battery issues. Its state run time is 25+ minutes, which I got with the first unit for ~30 uses. Then, it started lasting less and less all of a sudden. The battery percentage would gradually go to 50% in the first 5 minutes of use, then go from 50 to 0 in the next minute. I got the unit replaced under the protection plan I had with Total Tech, which was awesome. The second unit has the exact same battery problems, but they started much faster. At its present state, it will run for approximately 2 minutes on a full charge. I will be seeking a full refund that hopefully Total Tech will provide. I cannot recommend this unit despite its awesome cleaning performance due to 2 separate units have critical battery problems within a very short time of ownership.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is about the battery. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Rated 5 out of 5 stars
Great!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved it, we just spend a few minutes to clean our house
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your wonderful feedback! We’re thrilled to hear that you loved our product and that it allows you to clean your house in just a few minutes—making your routine more efficient and hassle-free.
We sincerely appreciate you choosing our product and sharing your positive experience. While we’re delighted that it meets your needs, we’re always striving to improve, and your input helps us do just that.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Love this vacuum!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum! Highly recommend! Worth the money!
I would recommend this to a friend Rated 4 out of 5 stars
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, quiet and lightweight. It’s stilt needs little improvement
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good investment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love using this item around the house. It’s so easy and simple to use.
This review is from Tineco - Floor One S3 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Blue
I would recommend this to a friend