Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
This thing is awesome
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s amazing, it works well, love the docking station 10/10 recommend
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you so much for your amazing review. We are thrilled to hear that you are enjoying our product and that it works well for you. Your 10/10 recommendation is incredibly rewarding and serves as a great encouragement for our team.
We strive to deliver high-quality products that meet the needs of our customers, and your satisfaction is our top priority. We truly appreciate your trust in our brand and your choice to recommend our product to others.
If you have any more feedback or need assistance, please don't hesitate to reach out to us. Our team is here to ensure your continued satisfaction and support.
Thank you once again for your kind words. We look forward to serving you with more products that cater to your needs perfectly.
- Pros mentioned:Mop
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Best Vacuum/Mop I’ve ever used. Definitely recommend
I would recommend this to a friend Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great buy overall. It works well in a pet friendly home and gets the job done. I would recommend to anyone who needs a quick solution to mopping or mops frequently. It does not touch or clean baseboards*
I would recommend this to a friendGreat product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Working great so far. Cost is worthy.
I would recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your positive review! We’re thrilled to hear that you’re enjoying our product and finding it to be great value for money. Your satisfaction is our top priority, and we’re committed to providing high-quality products that meet your needs. If you ever encounter any issues or have questions, please don’t hesitate to reach out to us. We’re here to help and continuously improve our products based on your valuable feedback.
- Pros mentioned:Cleaning performance
Must buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! It works amazing. Helps a lot if you have dogs that shed a lot.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Mopping and vacuuming at the SAME time?!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is a lifesaver! Didn’t know how much I needed it until I had it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Amazing machine!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best vacuums I’ve used. Picks up wet and dry messes.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Just hope you get one that works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its actually a good machine... when you get one that works. Bought one had to exchange it because it was doa. The one that we exchanged it for was also doa. Decided to go through tineco to get a third one because our local best buy was out after the two i had tried and my wife really wanted it. Let me warn you tineco is absolutely a frustrating company to deal with for something like this after a few calls several hours on the phone 2 almost 3 weeks and a million of unnecessary apologies in broken English we finally got one that works, and it's good
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Hi EricK,
Thank you for sharing your experience with the Tineco Floor One S3 Extreme. We're glad to hear that you found it to be a good machine when it works. However, we apologize for the initial inconvenience you faced with receiving two units that were dead on arrival.
We understand your frustration, and we're sorry for any inconvenience caused during the replacement process. Your feedback is valuable to us, and we're continuously working to improve our customer service and product quality.
If you ever encounter any issues or have further questions in the future, please don't hesitate to reach out to us at service@tinecousa.com. We're here to assist you promptly and ensure you have a positive experience with our products.
Best regards,
Tineco Support
- Cons mentioned:Price
Do not recommend..
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this purchase as I had read a lot of great reviews. My tineco broke down after a few MONTHS!! I contacted the manufacturer and was able to send it in for repair and it was fixed but, even after the repair I don't feel the motor was strong enough to clean or simply absorb excess water it was using to clean. I was hoping they would replace for a new item especially after a few months and for the price I paid. I also do not use it daily so, I felt like for the amount of usage it was too soon for it to die out. I would not recommend to a friend & will not purchase a new version.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We're truly sorry to hear about your disappointment with our S3 Extreme Cordless Floor Washer. We understand how frustrating it can be when a product doesn't meet expectations, especially after reading positive reviews. Your feedback is important to us, and we apologize for any inconvenience caused. Please know that we're here to assist you. For further assistance or inquiries, please don't hesitate to contact our customer service team. You can reach us at support@tineco.com or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We appreciate you sharing your experience and thank you for being a valued Tineco customer
- Pros mentioned:Cleaning performance
Best wet dry vac on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing for our tile floors! Cleans up very easily any mess and it can do the trick.
I would recommend this to a friendBrand response from Tineco Support
Posted .Awesome, thank you for leaving us a review on the FloorOne S3! We agree, the S3 is the best smart wet dry vac on the market! In fact, Tineco was honored to receive the prestigious Red Dot Design Award for product Design on the Floor One S3 in 2020! You are right, the S3 is easy to use and as you experienced, the S3 washes and vacuums your hard floors at the same time! By combining the two chores into one the S3 provides better, faster cleaner results than traditional vacuuming and mopping. The FloorOne S3 also has smart features such as an all-in-one LED display, build in app connectivity, and a voice assistant that monitors cleaning performance. The FloorOne S3 is cordless, lightweight and has a hands-free, self-cleaning system that helps keep your unit fresh and clean! As a reminder, the FloorOne S3 comes with a 2-year warranty. If you ever have questions, please reach out to our Customer Service team. They can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or by email at [email protected]. Thanks again Awesome and welcome to the Tineco family!
- Cons mentioned:Charging
Tineco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Tineco. But I’m having a charging issue. Over all love it.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Best I have found
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans extremely well… I bought two other since and given to my family
I would recommend this to a friend - Pros mentioned:Ease of use
Makes life easier!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, cleans efficiently and easy to clean.
I would recommend this to a friend I dont get the hype for this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes but hate this thing for my home. Part is probabaly bc we have hand scraped hardwood and this machine doesnt clean all the boards due to the unevenness and extremely thin nap of the roller. I get the same results on our tile floorig as well. It does an "okish" job on the tilea but the grout isnt touched. It also smells horrible even woth me making sure to empty after each use. Its also frustrating to use for quick messea bc you have to fill each time bc its not supposed to sit with clean water inside either. We typically ran a stick vac before using this and it still seema like what small dibres are left just get pushed around by the roller insgead of vacuumed up as advertised as well. Im going to try to sell on marketplace for more than a $200 loss due to hating it so much. I bought in 2022 and used maybe 5 times and ended up going back to mop and bucket.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Good value
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well so far. Has been a good time saver. Good results.
I would recommend this to a friend Convenient
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first wet-dry vacuum I’ve owned and I’m very happy with its capabilities. I do wish it was a bit more flexible for right spots and it also tends to prompt for cleaning the dirty water tank a bit too fast. However, it’s still a solid tool to have and far surpasses traditional mopping speeds.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm on hardwood and carpets 100% would recommend
I would recommend this to a friend - Pros mentioned:Ease of use
Tineco floor cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!! Vacuums and wash floor at the same time with such ease!
I would recommend this to a friend Great all around device
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having dogs and 3 kids, my floors always need cleaned. We were going through swiffer pads like crazy. I bought this and have loved it. I love not having to vacuum first then mop. I just get this out and do it all in one shot.
I would recommend this to a friendWrong information
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum has no attachment comes with in video and instead of vecume they should call this mop if you want mop this one maybe but for vacuum go something else .
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We’re truly sorry to hear that your experience with the Tineco vacuum didn’t meet your expectations, especially regarding the included accessories. We understand your frustration, and we appreciate you sharing your feedback with us.
Based on your description, the main concerns you’ve raised are that the vacuum did not come with the attachments shown in the video, and you feel it functions more like a mop than a vacuum, suggesting it may not be the right choice for vacuuming needs.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our vacuum comes with a 2-year warranty, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.
We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.