Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Terrible..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 in the past month and they both stopped working in 2 uses, the last one I bought today and it didn’t even work at all. I think it’s a bad batch both were purchased at Best Buy in New Orleans area.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Dear customer, we are very sorry for your unpleasant experience. After reading through your review, we understand that the issue with your vacuum is not turning on. You are encouraged to contact us customer service (https://us.tineco.com/support/) for detailed troubleshooting and warranty process. We expect your early reply.
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my wife, she already has the Dyson rechargable hand vac. She was wondering "out loud" if only someone made a rechargable mop?
I would recommend this to a friend- Pros mentioned:Cleaning performance
Thought I would love it but not really
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like it much.. I used to mop with shark steam mop before I bought this. I like it that it reduces the time, however it doesn’t clean the floor as steam mop does. It has very strong odor on the mop.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Thank you for sharing your experience with the Floor One S3 Extreme Cordless Floor Washer. We apologize that it didn’t meet your expectations compared to your steam mop. To enhance cleaning and prevent odors, we recommend removing the roller to clear debris, cleaning the dirty water tank and filter, running the self-cleaning mode, and charging the battery after each use. Additionally, all Tineco products come with a 2-Year Limited Warranty, so if you're still encountering issues, please reach out to us at support@tineco.com, via chat on our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
Best vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd Tineco . Love this product its great for daily cleaning and quick clean up from baking messes.
I would recommend this to a friend
Love it
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for my wife since ahe asked for something similar and this one with the larger tank makes a huge difference.
I would recommend this to a friendGreat gift
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my wife. She is very happy with it.
I would recommend this to a friendBest ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best vacuum cleaners ever. I would recommend this product to friends and family. This a product must have.
I would recommend this to a friendGreat for typical use
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loves the product but mine does clogg constantly from my German shepherd's hair
I would recommend this to a friend- Cons mentioned:Water tank size
Do not buy!! Sensors don’t work!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been almost a year since I got this Tineco S5 extreme, all along the sensors made trouble! I constantly get errors that the dirty water tank is full when it’s actually empty so the machine won’t run. After contacting Tineco they sent me a new tank but still didn’t resolve the issue. Later they told me to send it in for repair but after getting it back supposedly fixed, the same problem persists. I contacted them again but this time I didn’t get a reply. It’s so frustrating to run after this for a year, pay few hundred dollars on a machine that never performed properly! And my warranty is expiring soon…
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the persistent issues you’ve encountered with your Tineco S5 Extreme and the inconvenience this has caused you. We understand how frustrating it can be to invest in a product that does not perform as expected, especially for such a long period of time.
Based on your description, it seems that you’ve experienced ongoing problems with the sensors incorrectly indicating that the dirty water tank is full, even after receiving a replacement tank and sending the machine in for repair. We deeply regret that these steps did not resolve the issue and that you did not receive a response from our customer service team.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and ensure that your Tineco S5 Extreme performs as it should. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand. Your warranty is important to us, and we will do everything we can to address your concerns before it expires.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
BEST PRODUCT EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS HAS SAVED MY BACK. BEST PRODUCT EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendTineco S5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product.. cleans up all of our messes.. and with 4 dogs and 2 boys living our house it is a necessity..
I would recommend this to a friendFavorite Tineco Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An upgrade from the Tineco iFloor3. I really enjoy the voice setting and the new digital display. Worth the upgrade.
I would recommend this to a friend- Cons mentioned:Suction
Disappointed.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I made. We didn't get to use it right away because my wife was ill. WE did use the Vacuum 2-3 times where we noticed that the suction was not very good because of it not touching the floor completely and it also did not pick up smaller participles (Ex: shredded paper that may fall on the group) Additionally, there IS STREAKING so it's not cleaning as thoroughly as expected and it smells very bag even after you clean/dry everything out. Best Buy was not very helpful with this process as it passed the return date and tineco did not want to respect their warranty coverage. Highly disappointed.
No, I would not recommend this to a friend 50/50 rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After clean water smell is bad. You to put efforts.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We appreciate you sharing your feedback with us. We’re sorry to hear that you’re experiencing an unpleasant smell after using the clean water tank.
We sincerely apologize for the unpleasant experience you’ve had. Based on your description, the main concern is the bad smell coming from the clean water tank after use. We take your feedback very seriously and will use it to continuously improve our products and services.
●For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on our machines, and our team would be happy to discuss your concerns and explore how we can address the issues you’ve experienced. We are committed to finding a positive solution for you.
Best regards,
The Tineco Team
Great power.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall pretty solid machine. Power is good, suction is good. Only gripe is that the wheels streak the floor a little after going over it.
I would recommend this to a friendGreat purchase!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best purchases I have ever made!!!
I would recommend this to a friendbest value mopper
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best value mopper. We use it as a backup for our robotic vacuum/mopper.
I would recommend this to a friendNo support.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of my best purchases of all time until one day it just stopped spraying water. it still runs but it doesn't really do anything since no water comes out. when I called customer support they did not answer and went into a rabbit hole. Tineco's customer support only operates during regular business hours which means you have to take time off of your work day to call them. it served me for a little over a year but now is worthless.
No, I would not recommend this to a friendBrand response from Tineco team
Posted .I'm truly sorry to hear about your experience with the Floor One S5 Extreme Cordless Floor Washer. We understand how frustrating it is when a product stops working as expected. It sounds like there may be a blockage in the water system, which can often be resolved by removing the roller and clearing debris from the intake area. All Tineco products come with a 2-Year Limited Warranty, so please reach out to us—email is a great way to get in touch at support@tineco.com. You can also chat through our website or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’ll be happy to assist with troubleshooting or explore warranty options. Thank you for being a valued Tineco customer.
Tineco
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a must have you have pets and kids ! I use my almost everyday!
I would recommend this to a friendGreat product. Assembly instructions only ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mop vac. The instructions on how to put together could be clearer. Finally found a youtube video and got it working
I would recommend this to a friend