Customer Ratings & Reviews

Thank you for sharing your experience with us. We’re glad to hear that you appreciate the concept of our vacuum, but we apologize for the inconvenience you've encountered with its performance on your tile floors. We take your feedback seriously and are committed to using it to improve our products and services.

Based on your description, it seems that the vacuum is leaving streaks on your wood-look tile floors, which has made it almost unusable for your needs.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, ensuring that the cleaning solution and water levels are balanced might help in reducing streaks.

We’d love to assist you further and explore possible solutions to enhance your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is here to provide you with the support you need.

Thank you for giving us the opportunity to address this situation. We hope to find a resolution that restores your confidence in our products.

Dear customer, we are glad that you are satisfied with our product. We appreciate your great support to Tineco. Tineco values each and every review from our customers and will improve our products based on your feedback. Thank you again for that.Should you need any further assistance in the future, please do not hesitate to contact us. It's our pleasure to be of service to you

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We are pleased to hear that you initially really liked the product and found it useful. However, we are sorry to learn about the issues you've encountered with the waste water tank and sensor errors. Your feedback is important to us, and we are committed to using it to continuously improve our products and services.

Based on your description, it seems that the design of the waste water tank is causing frequent errors, particularly when the sensors inside the tank detect obstructions. We apologize for any frustration this has caused and understand how inconvenient it must be to deep clean the tank frequently.

For optimal performance, we recommend ensuring that the sensors are kept clean and free from debris. Regular maintenance can help prevent these errors and ensure the vacuum operates efficiently.

We’d love to assist you further and explore potential solutions to improve your experience. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is ready to provide the support you need.

Thank you for your understanding and patience. We hope to have the opportunity to address these concerns and enhance your experience with our product.

Best regards,

Tineco Customer Service Team

Thank you for taking the time to share your feedback, and we’re sorry to hear that you found the maintenance requirements of our product to be excessive for your needs. We understand the importance of convenience and ease of use when it comes to household cleaning tools.

Based on your description, it seems that the need for frequent cleaning after each use did not align with your expectations for the product, especially considering the price point. We appreciate your insight as it helps us better understand our customers’ needs and expectations.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.

We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.

Misspharr, thank you so much for leaving us feedback on the Tineco FloorOne S3! We are so sorry you are not satisfied with your wet dry vacuum. It sounds like there may be an issue that we can help you fix. Please reach out to our Customer Service team, they can help determine if your unit needs repair or to be replaced. Our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email them at [email protected]. Thanks again Misspharr, we appreciate the feedback!