Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Best Mop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is pretty awesome yo! Great with pets, just make sure to clean it after.
I would recommend this to a friendBest thing since sliced bread
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have animals or small children, this is a must!
I would recommend this to a friendTineco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on our hardwood floors! Love this vacuum
I would recommend this to a friendShark vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, very satisfying! It makes the floor shine and clean.
I would recommend this to a friendJust buy it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and design! I have no regrets using this product!
I would recommend this to a friendChristmas present
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale - great value - wife wanted one of these forever - 2 tools in one!
I would recommend this to a friendMust buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the money! I highly recommend the purchase.
I would recommend this to a friendGreat Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great Vacuum, S3 small tank was fixed in this model. Worked great on my tile and wood floor
I would recommend this to a friendTineco
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product sucks up liquids small ,just doest fill up much . Like half tank then shut s down.
I would recommend this to a friendGood vaccum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service!! Good quality product Would reccomend
I would recommend this to a friendReal review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought about it for a few months… took the risk. Love it!
I would recommend this to a friendA must in every house
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly it’s the best purchase i made in my life!
I would recommend this to a friendgreat except for the extra cleaning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great but self cleaning takes more work than expected.
I would recommend this to a friendAmazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing addition to my smart home, quick and easy clean up
I would recommend this to a friendThe best!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it! My daughter recommended it and i have to say…. I would too!
I would recommend this to a friendVitalii
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, wifey too . Recommended 100% this vacuum !
I would recommend this to a friendGreat gift
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my daughter and she loves it. Would recommend
I would recommend this to a friendBrand response from Tineco team
Posted .Dear MelissaL,
Thank you for sharing your positive experience with the Tineco Floor One S5 Extreme. We're thrilled to hear that it made a great gift for your daughter and that she loves it. We appreciate your recommendation.
If you or your daughter have any questions or need further assistance, please feel free to reach out to us. We're here to ensure your satisfaction with our products.
Thank you for choosing Tineco!
Best regards,
Tineco Support
Cleans Floor Squeaky Clean, but faulty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cleaned well at first, but started malfunctioning a few months after purchasing.
No, I would not recommend this to a friendNo Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible vacuum / mop. After the 2nd use, it started turning itself off. I did everything the manual said check inside clear it make sure nothing is stuck. Watch the YouTube tutorial. Make sure it was all cleaned up charged. It tried it for a third time and it kept turning itself off. Definitely has malfunctions that need to be looked at don’t waste your time.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We sincerely apologize for the trouble you’ve encountered with your Tineco vacuum/mop. It’s clear that your experience hasn’t met the high standards we strive for, and we’re committed to making things right. Your feedback is invaluable in helping us improve our products and services.
Based on your description, it seems that the unit is turning itself off after a short period of use, despite following the manual’s instructions and ensuring it was clean and charged. We understand how frustrating this must be, and we want to assure you that we take these concerns very seriously.
We’d love to assist you further and resolve this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with a solution that meets your needs and expectations.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to improve our products based on feedback like yours. We hope to have the opportunity to restore your confidence in Tineco.
Not as great as promoted
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased because of so many videos applauding the cleaning abilities of this machine. First week worked decent good for small unexpected messes does not have an issue with suction picks up kibble no problem and pet hair. Not great for older messes or stains. Always rec a self clean and now it always says the dirty water container is full even after wash. Now unable to clean as it shuts down when it thinks dirty water is full. Will be returning today for the price I was expecting a lot more . The item appears cheaply made.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for your feedback and for giving our product a try. We’re sorry to hear that you have encountered issues with the self-cleaning function and the dirty water tank sensor, and that the build quality did not meet your expectations, especially considering the price point.
Based on your description, it seems that while the vacuum’s suction was adequate for small, unexpected messes and pet hair, you experienced difficulties with older messes and stains, and the self-cleaning feature has become problematic due to the dirty water tank sensor malfunctioning.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, we want to inform you that our products come with a two-year warranty, and our customer service team is always ready to assist you. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and resolve any issues you may have with our product.
We’re sorry that the product did not meet your expectations, and we hope that you will consider giving us another chance in the future.