Customer Ratings & Reviews
- Model:
- FW101900US
- SKU:
- 6498058
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.7 out of 5 stars
- Ease of Assembly
Rating 4.8 out of 5 stars
Customers are saying
Customers love the Floor One S5 Extreme for its cleaning performance and ease of use. Many appreciate the excellent battery life and lightweight design. Some customers mention the water tank size could be larger, while others feel the product is a bit expensive. There are also a few reports of charging issues.
This summary was generated by AI based on customer reviews.
Best purchase in 2022 !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought recently on a holiday deal. One of the best product bought in 2022 !!
I would recommend this to a friendTineco S3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing! I can’t recommend it enough. I’ve only had it a few weeks but so far it’s a game changer.
I would recommend this to a friendEase of cleaning!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tineco, you all blew it out of the park with this! Absolutely well worth the money!
I would recommend this to a friendDefective
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. It only lasted me 6 months and is already falling apart. This was my second time purchasing a tone o floor washer because I wanted to it to work as expected.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We’re truly sorry to hear that your recent experience with the Tineco Floor Washer hasn’t met your expectations, especially since you chose to purchase it again hoping for a better outcome. We understand your disappointment, and we appreciate you sharing your feedback with us.
Based on your description, the main concerns you’ve raised are that the product feels cheaply made and that it stopped working properly after only 6 months, even though this was your second purchase of the same model.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on this machine, and we are committed to helping you resolve this issue. We will actively work to find a solution for you.
We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for your understanding.
A must for toddler home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing mop/vacuum. Easy to carry and isn’t very loud. You will not regret this if you are living with toddlers.
I would recommend this to a friendThe best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awesome. I cant think of a negative thing to say. Br
I would recommend this to a friendBetter than Bissell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. So much better than the Bissell Cross wave I had been using.
I would recommend this to a friendFloor One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so glad for a product like this one. I haven't been able to find a suitable product until this one.
I would recommend this to a friendGave out after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months of using this it just started randomly telling me to clean it. Even when it was completely clean. Then a few days later it started making loud motor sounds. There is no way possible it was because of something I did. I take amazing care of this vacuum & make sure its always perfect when I am finished with it.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve encountered issues with your Tineco vacuum after three months of use. We appreciate your dedication to maintaining your vacuum and want to ensure that you continue to enjoy the benefits of our product.
Based on your description, it seems that you are experiencing two main concerns: the vacuum randomly prompting you to clean it even when it is already clean, and the onset of loud motor sounds a few days later. We understand how frustrating this must be, especially given the care you’ve taken with the product.
Our customer service team would be happy to assist you further. Please reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST).
We value your investment in our brand and are committed to providing you with a solution that meets your expectations. Our team is dedicated to addressing your concerns and ensuring that you have a positive experience with our products.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue. We hope to have the opportunity to restore your confidence in Tineco and demonstrate our commitment to quality and customer satisfaction.
- Cons mentioned:Water tank size
Dirty water tank full
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a couple months ago and i spend more time trying to convince the thing that the dirty water tank is not full than actually cleaning the floors. It's incredibly frustrating and i would send it back if i had been smart and kept the box.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We are truly sorry to hear about your frustrating experience with our product. We understand how important it is for a vacuum to function smoothly and efficiently, and we apologize that ours has not met your expectations. We appreciate your feedback as it helps us improve our products and services.
Based on your description, it seems that you are experiencing issues with the dirty water tank sensor, causing you to spend more time troubleshooting than actually cleaning. We apologize for this inconvenience.
For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.
We’d love to assist you further and help resolve these issues. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We stand behind the quality of our products and our team is dedicated to ensuring you have a positive experience with our brand.
Thank you for bringing these concerns to our attention. We’re continuously striving to improve our products and services, and your feedback plays a crucial role in this process.
Work great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great…. Must buy for your love one ……………………..
I would recommend this to a friend- Cons mentioned:Water tank size
Avoid this
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the concept but I hate this thing. It will constantly tell me the dirty water tank is full, when it’s nowhere close. A plastic piece on the bottom broke off when I pulled it off the charger one day and now I have to balance it just right so it will take a charge. Overall I would not buy, stick to a steam mop.
No, I would not recommend this to a friendBrand response from Tineco Support
Posted .We're sorry to hear about the challenges you've faced with our S5 Extreme, Smart Floor Washer. Your feedback is valuable, and we understand your frustration. Regarding the issue with the dirty water tank indicator, once emptied of dirty water and cleared of debris like hair, please ensure that the tank is properly seated and securely in place. Additionally, if a plastic piece broke off, we apologize for the inconvenience. Please reach out to our customer service team for assistance with these issues. You can contact us at support@tineco.com or by phone Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. Thank you for being a valued Tineco customer.
- Pros mentioned:Cleaning performance
Love! Love! Love!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 large indoor dogs and this has saved me so much time. Not only does it clean muddy paw prints, but it vacuums the mud clumps and hair too!! Idk how I've lived without it for so long. Oh and the self-clean feature is so nice too!!
I would recommend this to a friend Vacuum
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good sucks really good yeah good vacuum
I would recommend this to a friendBest Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding product. Works great. Best vacuum I’ve ever used.
I would recommend this to a friendOne of the best invention!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum. It helps me so much than using the conventional mop.
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuums and mops beautiful. It doesn’t leave streaks. Very nice.
I would recommend this to a friend- Cons mentioned:Water tank size
It’s okay
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this thing for 7 months. I don’t use it all the time. But it seems like after month 2 it’s always saying “empty tank” or “ insert dirty water tank” I’ve cleaned the sensors and the entire vacuum and it still says the same thing. For the price I wish thing worked better than what it does. I’m so disappointed in this purchase. Definitely not as advertised
No, I would not recommend this to a friendBrand response from Tineco team
Posted .Dear Marteka,
Thank you for your feedback.
We apologize for the inconvenience you're facing with your Tineco Floor One S5 Extreme. To address the issue, please try resetting the vacuum, ensuring the tank is properly inserted, and checking for firmware updates.
If the problem persists, don't hesitate to contact our dedicated support team at 1-855-292-8864 or email us at Service@tinecousa.com. They are available to assist you further.
Thank you for choosing Tineco.
Best regards,
Tineco Support
Five Stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Exceeded my expectations with how it suctions
I would recommend this to a friendLove
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is anazing! I wish i had purchased sooner!
I would recommend this to a friend