Customer Ratings & Reviews

I haven't had this item long, so I can't really rate it right now, but so far so good. I am giving it a 5 star because of the outstand help I received from the Chardae. She was very Helpful

So far so good. Had issues getting it to connect to my internet but that’s on me. Prints clear and fast. If anything changes I’ll update.

Love it!!!I use it everyday and it prints beautifully.

I like the easy way to setup the printer to wifi and computer. The no mess filling the tanks with the ink.

Crisp, clear copies. Easy set-up and great navigation surface screen.

Great and easy to use printer. Love the quickness of availability when printer is turned on. Prints beautiful color photos.

My first time with an Inkjet Printer and I like it. Not as fast as cartridge printers, but the output is good. Learning how to use hand controls is hard. I'm used to using my computer to do what I want ' like copying, printing, scanning, and expanding print size from scanned copy

We’re satisfied with our new printer. It is fairly easy to use and so far we’e experienced no major issues. It’s hard to understand how the ink included could possibly be close to a 2-year supply as advertised, but we’ll see how long before having to refill the ink tanks.

Works absolutely perfect! Only used a few times but the wireless is so easy to use, anybody can figure it out!

Hands down this is the worst printer I have EVER owned! ALSO THE HP SOFTWARE IS HORRIBLE NOW TOO. In the past everything I owned was HP My laptops, I had two of them I had bought for my son and I. And have only bought HP printers for the past probably 25 years. I still have one it's the maybe it's the inkjet 5610V. That printer was great It was heavy it printed perfect, the software was great. And if I had the software for it now I bet you it would work. I would keep it just for the scanning with the document feeder if I could. The printer I bought prior to this one was the envy 5663 best buy model years ago, and I was satisfied with the software and the printer. But as of late I needed something with an automatic paper feeder. Right from the start I started having constant paper jams, lines in my printing even after using maintenance. Went to use the automatic feeder and I had black lines on the document I fed through. I cleaned the rollers in the back gently and then the paper feeder stopped working. When I say gently I mean a very light damp rag as best I could. But the rollers do not turn and I was not going to force them. So that was that. Scanning stopped working I uninstalled and reinstalled the software. I uninstalled the drivers and reinstalled. I did everything I could possibly think of and no matter what the scanning button was always grayed out. I did this on both my computers and it was still grayed out. The only solution in case anyone is wondering was using Windows paint and selecting import or export I can't remember now downloading it into Windows and then scanning it that way I can't remember exact process I'd have to look at the computer but that was the way I was able to scan and the only way. I tried other software after researching but once I got to a certain point it would revert me to HP because it would not work. Duplexing, I could not get it to work properly no matter what I did it would not match up I tried using it through canva and matching it up I tried nudging it a little bit I tried every possible way with PDF, with word, with canva, I had AI help me, and eventually I realize it's an issue with this printer. That being said I've probably used a total of between 6 and 800 pages and on the blue ink I have less than a quarter of print left for that ink and then the other are half gone. There is no way this would even last up to 6 months printing say even 1200 pages so that's just crazy. The control panel is the worst I have ever dealt with for anything not just a printer It's absolutely garbage. I cannot believe I paid over $300 for this piece of junk. Also for some ungodly known reason even though HP wants you to keep their printer on it has a light on it that stays illuminated even when it's sleeping. Which is really annoying if you have it in your bedroom which also is your office. I'm tired of having to put a towel over my printer every night to make it not illuminate. There's nothing I can find to shut it off but who knows because the control panel is so crappy. The software settings are just ridiculously sparse. I was trying to go through them with my chat GPT and it told me that HP had quietly stopped some of the settings that I had known to be prior and some of their updates. Don't ask me what they are no because there's so many issues I can't even keep track at this point. I have bought a new printer for twice the amount with a different brand hoping it will work out and it will be worth it. Thank God I have a Best buy credit card and I'm able to get 0% financing. I tried to bring this computer back even though I've had it for about 6 months. I have to bring it back in tomorrow if they do not refund me at least they can refurbish it for me and then I will just sell it when it is refurbished after I make sure that it's actually working properly. And if it is not I will be returning it and they will give me all my money! I realize after over 20 to 30 years of using HP products I am done totally. My laptops ended up being horrible when I bought them I have since moved on to different laptop brands it's a shame because they used to have really good products but now I wouldn't spend $100 on an HP product.

This is one printer I'm glad to have purchased, previous printers were extremely difficult to setup, while this printer took more than a little extra, I'm thinking that's due to it being so new and the setup menu wasn't finalized, after setup, everything is fine, with the new ink refill system, it should cost far less to maintain in the future.

Love this product! Printouts are of excellent quality and are produced quickly. The installation process went very well. The Geek Squad technician was very efficient and provided helpful information.

Set-up was really easy when using the guided set-up instructions. So far the printer itself is functioning well. There is a learning curve which could be aided by more intuitive controls e.g., converting scans to PDF and saving them on connected PC for emailing. However, I believe that, as with other upgraded tech equipment, this device will prove as dependable as the older HP model that it replaced.

easy to use and more than enough ink to use though do not use a lot

Love my new printer. It is smaller than my last (which I like) and the print quality is great

As expected from HP. Good quality and easy to use.

Excellent print quality. Long lasting ink. Two sided printing feature is great.

Great printer for home office. Fast, quiet and great quality print.

This was a super purchase...and so far I have not had to buy more ink. I print lots of data reports and I have been spending more money than the cost of the computer. I tried several printers for a month and thought I would try HP again (especially when I saw the new wells. I even bought extra ink...and so far it has just been a real winner!

Very quiet to operate. Quality of the prints are very good