Customer Ratings & Reviews

This is the best printer I have had! Very clear color prints. Easy set up

Set up of the printer was quite easy with step by step instructions. Still exploring the features. I miss my 2-2 sided printing and doesn't seem to have a "photograph" copy feature. But, again, its a new printer for me. .print comes out nice

It’s working great and recommend to every one to buy

Printer works well and it has all the features I need. It will be good to not worry about ink running out in the middle of printing. I will not have to keep spares on hjand.

So easy to set up and prints so nice! The app was really easy to use

Great printer. Extremely easy to set up. High quality prints.

Just like several other reviews, my install resulted in the dreaded “waiting for setup ro complete” message on the printer’s display, which everything i could think & try for 1.5 hours didnt resolve. Ive been biulding PCs since 8088’s & DOS, so I’m quite familiar with needing the get the latest drivers and/or firmware. Built more PCs & bought/connected more peripherals than I can recall in the past 30+ years but once you get HP’s dreaded message, there’s no going back. Biggest mistake was following their HP manual included with the printer, which recommends their Smart app and using a mobile device. It took me 2 hours of chat w/ the HP rep where 1.5 hours had her logged into my PC to reset the printer twice, where even she couldnt get it fully connected until after the printer took a background software/firmware update on its own (w/ absolutely no indication it was doing this until after it completed it). Wish i could get the lost wasted 3.5 hours of my life back. Shame on you HP for your own documentation with the printer being so vaque & misleading. Bottom line: If you are a PC or Mac user, do the setup on your computer and foregoe their #1 step that suggests using their HP Smart app & your mobile device! Bought this HP Smarttank 7602 to replace a failed OfficejetPro 8600 (which I had first completely removed/uninstalled all software, so was starting with a clean slate). Build qualty of the 8600 was superior to the thin flimsy plastic of this 7602 & the original setup of the 8600 was a dream compared to this…

Easy to setup. Like the ink system. Printer is fast and easy to use via phone or computer

Best printer I have used! The color lifts images and looks like actual photo!

Easy to set up. Works as expected. Scans & prints fine.

The product is good. HP security stinks lead me into scam web site!

Love this printer. The set up was super easy especially the snap in ink. Makes clean crisp copies.

Great printer!! Quality prints and great photo prints.

Easy setup. Prints great. Also prints from mobile. High volume printing.

Easy setup and works great. Best printer I have owned.

purchased last month. I like the quality of the print and the color

Prints nicely, including 7 photos. However, the printer used an entire tank (1/2 of a XL bottle) of black ink for 74 pages. Supposedly that amount of ink is good for up to 2500 pages (where did the ink go??). Set up easy for printing but not easy for scanning. My previous Officejet was so easy for all setup. This unit does not have "scan to computer", but instead has wifi direct in its place. Apparently, you have 2 options, wifi (through the router) and wifi direct where the printer, or laptop, or whatever acts like the router. It's either one or the other, not both. I have yet to figure it out. It asks for STMP etc (or something like) and I have no idea where to get that info. HELP says to contact the person who set it up. Well, that would be me. But between the printer and laptop (and HP Smart app), I can scan to my laptop. But set up is not easy for scanning. If I had it to do again, I would probably go back to Officejet, despite the VERY high cost of ink. One more issue on printing photos -- the paper tray can adjust to the width of the paper, but NOT to the length. I put in 5x7 photo paper. But the printed photos were missing approx 1/4 inch of photo (5x6.75, with 0.25 white strip). That truly is in not good. But the quality of what did print was very good.

The techs were great, product is great!! would go back to best buy everytime

Easy setup. Works very nice and the ink tanks are simple to fill.So far I really like it. The only drawback so far is it is a bit noisy when it prepares to print.

I have only had this for three months. It prints well, but slowly and the digital display is annoying to use as I have to tap multiple times. The paper tray feels very fragile like it might break when I pull it open or push it closed. The paper tray adjusts for large but not the 8.5X11 although it prints OK. I paid over $300, but I saw the same printer at WALMARTS for $200, but at BEST BUY you pay for customer service and expertise. I had a problem which they quickly resolved. I recommended this item, but I would first look at other similar printers available and take another look at laser printers. I had an ink jet printer that I liked much more which is older so no digital, but the ink kept drying out since I don't print very much which is why I went with the ink tank .