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Customer reviews

Rating 4.4 out of 5 stars with 1857 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers express satisfaction with the Smart Tank 7602 printer's very good print quality and ease of use. Many also appreciate its overall performance and fast, easy setup. Additional benefits include a quiet operation, reliable connectivity, and a size suitable for desk placement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 1,857 reviews
  • Rated 2 out of 5 stars

    printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible set up and slow took it back HP people were good though

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't stay connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer worked fine for 30 days. Now it does not stay connected and we have to constantly cancel print jobs. This happens both in wifi and ethernet connections. Would not recommend if you are looking for efficiency.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get the wifi setup. Cannot get it back to start the process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crapped out in 4 months

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 month in, it wont connect to wifi anymore, and it will only print from one of my computers when plugged in. Absolutely maddening for a brand new printer!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work well with iOS on iPhone or iPad.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does not work well with IPhone or IPads. It shows errors and then stops printing and then starts all over and print several partial projects.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t but it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worst connectivity's I ever seen. Scanner doesn’t work well with PC or laptop. Don’t buy it, it wast of money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE!! DO NOT WASTE YOUR MONEY!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the WORST ITMES I HAVE EVER PURCHASED. I Have tried EVERYTHING. It is 364.00 thrown away!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wish I had bought a step up from my old HP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too complicated Complicated. Complicated. Complicated.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible printer because HP added a mandatory app to it that you must use. The printer is glitchy to operate.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP Smart Tank 7602 printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like it. I cannot get it set up with my laptop or my phone. I ended up having to hook my Espon printer back up. I use to set up printers but this one is for the birds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scanner never worked and the printer started going crazy and printing random pages or not printing at all after 3 months.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smart tank printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great glad not to have to worry about ink anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Print quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quiet and Quick For Both Setup and Use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up a printer can be daunting. Fortunately setting this printer up was a breeze! I installed all of the inks before setting it up for wireless on my network. HP's software was simple and direct; it walked me through each and every step quite easily. My household has two separate networks; one 2.4ghz and a 5ghz. Devices for content consumption and work are on the 5ghz band, and my IoT devices utilize the 2.4ghz. Thus, I opted for setting the printer up on the 5ghz band and it was incredibly simple. For my Chromebook, the printer has to be on the same network band. Printing from a phone? Easy. Desktop? Easy. This is my first printer that uses separate inks as well as cartridges. Filling the ink reservoirs was easy! This printer replaces an HP that is now nearly a decade old. This one is much quieter and better looking. This printer does double-sided and collates! My only nitpick is that the opening hinges and their stops feel a bit weak. Pros: Quiet; easy to set up; sleeps/idles; prints double sided; large ink reservoirs; honestly a nice unboxing process. Cons: It uses more than 1w during sleep (This is still Energy Star rated); the hinges feel a bit cheap.

  • Rated 1 out of 5 stars

    Worst printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantly dissconnects and freezes up have so much trouble trying to print will return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Printer broke

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working a while ago, paper jams frequently now stopped completely

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Get It Together

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No review; no one from the Geek Squad has yet to come to my house to set up my computer or printer/scanner.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They dont make them like they used too

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy this unless you get the replacement plan. I didn't and it lasted only 4 months

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Smart tank 7602 allin one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The updated printer was suppose to connect to the computer and cell phones easy. Wrong. Very frustrating!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than one issue. Printer head issue and Wifi connection issue. Printed fine for maybe first couple weeks. Not staying connected and the printer head issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Printer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan due to not using printers often so ink runs out. Also doesn’t have features I wanted in printer such as automatic double sided printing

    No, I would not recommend this to a friend