Customer Ratings & Reviews
- Model:
- 405866-01
- SKU:
- 6504486
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.4 out of 5 stars
- Ease of Assembly
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the Ball Animal 3 Upright Vacuum's strong suction, overall performance, and ease of use. Many appreciate its ability to effectively clean carpets and its powerful motor suitable for household use, as well as the ample cord length. However, some customers have noted the vacuum's weight as a potential drawback. A few customers have mentioned the noise level and price as potential downsides.
This summary was generated by AI based on customer reviews.
Wouldn’t recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hand is a flimsy plastic and you feel like you’ll break it if you turn it too hard. If you have to use the wand, it doesn’t work well in tight places. Very poor quality for the price.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi,
thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdyson@dysoncanada.ca and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ball makes it clumsy and the small surface area of the roller makes you work harder to vacuum the same area.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Heaviest vacuum cleaner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t think I was that weak, but apparently I am.I hope I don’t have a heart attack cleaning the house.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Got new carpet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got new carpet and choose Dyson Ball Animal because it had 3 levels for how to use on thicker carpet. We have it set to the highest level and I can barely move it on the carpet which is only between 1/2 to 3/4 in high. I very disappointed with the Dyson as it was very expensive, and the salesman assured me that it would work.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. We're very sorry to hear that you are having trouble using your Dyson Ball Animal 3 vacuum on your new carpet. Please note that if you do have thick/special carpeting, it is best to reach out to the carpets' manufacture for the suction limit. If there is to much suction, the vacuum will not work as intended. To resolve this issue, we do have the "easy to push" cleaner head, that can be purchased directly from the Dyson Official Website. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us. If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Summer
Dyson Customer Support
Cheap junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed, broke in first use. Would not stand upright. Also the hose for the handheld is ridiculously stiff making the unit very akward to use. This felt very cheap upon unboxing and unfortunately my first impressions were correct. Buy anything else, Best Buy returned with no issue and I got a shark and am loving it
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello Phillip, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Ball Animal 3 Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonus@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
- Pros mentioned:Suction
Dyson vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steing suction on demand, lightweight easy enough for a teenager to use.
I would recommend this to a friend A REAL animal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little bit too much suction. Can't figure out how to stop brushes. Won't work on throw rugs- just eats them.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Your machine features an Anti-tangle Motorbar™ cleaner head, with suction control. We always suggest checking your manufacturers recommended cleaning instructions, for the flooring type you're cleaning. The three levels of suction are controlled by the slider on the front of the cleaner head. Slide the suction control to suit the floor type. If you still have any questions or concerns that we can help to address, feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not a fan of this vacuum and ive had several dysons in the past. I actually took it back to the store for a return.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're saddened to hear that you didn't have a better experience with your Ball Animal 3. We understand that you've taken the time to return your purchase for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Overall performance
New Model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaces an older model and this is such an awesome vacuum
I would recommend this to a friend Average vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best vacuum we've ever purchased. It works fine but not as user friendly as we had hoped.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Kelly with Dyson. We're sorry to hear that you've found the Ball Animal 3 a little less user-friendly than expected. We'd be happy to go over your machine with you, or answer any questions you might have. Feel free to get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Vacuum sucks, No really...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum doesn't really work as advertised, plus the head falls off all the time. We are still considering returning the unit.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for sharing your response with us. We appreciate your efforts. We do apologize for the inconvenience caused to you. We can imagine how frustrating and disappointing this must be for you. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review. Best Wishes, Dyson Customer Support
Average Vacuum Cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but does not pick up as much dirt as I had expected
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've noticed a lack of pick-up while using your Ball Animal 3. This model features the strongest suction among our line of upright vacuums. We'd be happy to help troubleshoot any pick-up issues. Please contact us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Weight
Dyson vaccum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Heavy did not like it and I returned it for a Riccar, much happier with new purchase
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Best vacuum ever if you have pets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum is more than I could imagine. I didn't think anything could remove the dog hair from my carpet and area rugs. I am truly impressed. I should have gone this route the first time instead of buying cheaper vacuums.
I would recommend this to a friend- Pros mentioned:Overall performance
More help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but customer service was not great., I waited for a long time to get someone to help me
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. Thank you for your feedback. We are sorry that you did not receive a 5 star experience. Please feel free to email us at askdysonUS@dyson.com to let us know what we can improve, so we may provide a better experience next time.
Best wishes,
Summer
Dyson Customer Support
Dyson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and improved from old model. Still lacking in one aspect though hair still gets caught in the vane even though it has a “detangling vane”. Still helps though and isn’t nearly as bad as old model.
I would recommend this to a friendTerrible for hose vacuuming!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this vacuum! If all you want to vacuum is the floor and NEVER use the hose, then it is a good vacuum cleaner. The hose is so stiff when trying to use it that it takes two people to be able to use the hose because one person has to hold the vacuum while the other one tries to use the hose.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson - Ball Animal 3 Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email toaskdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience. Best Wishes, Dyson Customer Support.
Not as good as the previous model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this animal 3 because my animal 2 was making some weird noises after about 4 years of reliable service. Don’t think it’s as good as my old animal 2 but I’ve only had it for about a month.
No, I would not recommend this to a friendTerrible on hardwood floors
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst vacuum I have ever purchased. It has scratched my hardwood floors on numerous occasions. My floors are ruined. I will go back to Miele. A superior vacuum.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello SusannaS,
Thank you for sharing the response with us. We have reviewed your concern regarding facing a rotation issue with your Dyson Fan Heater. We do apologize for the inconvenience and understand how you must have felt. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, We request you to send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email and will get the resolution for you. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Sahil
Dyson Customer Support.
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new vacuum and a piece came out and not goin back. Poor quality. The last Dyson I had lasted 10 year
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.