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Customer Ratings & Reviews

$849.99
Save $230
Comp. Value: $1,079.99

Customer reviews

Rating 4.6 out of 5 stars with 1561 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer, highlighting its efficient cleaning performance, quiet operation, and large capacity. Users appreciate its ease of use, effective cleaning, and stylish design. While the spin cycle, price, and limited warranty were noted as potential drawbacks, the overall sentiment leans positively towards this smart front load washer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,561 reviews
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this machine, it has ample space for additional clothes, works like a charm and the connectivity allows for ease of use when not around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product recommend it to anyone. It reminds you when you are completed! And WiFi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this product for about a month. It could be a little bit quieter, but I am very happy with my purchase. I would recommend this to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bigger more beautiful than I expected Would totally recommend this Really beautiful works great So happy I bought it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it ,my clothes are clean. I really love my new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was more than ready for an upgrade and am very happy with my purchase. I love the ability to be able to connect to it with my phone and get alerted when cycles are completed or even operate it remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love how the machine communicates back.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Love how it sends updates through both my cell phone and TV. Haven't used all of it's features like the steam mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer! My clothes come out so clean and I can wash big loads at a time!! So many features love that as well!!! I jave 9nly had this washer for a mnth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, very good service from the store and the advisor was very attentive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this washer in the Best Buy outlet store so far it is working fine. We are happy with the purchase!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer Upgrade but One Alarming Issue

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is an upgrade over our last but I've noticed an issue where there is a charge running through the washer drum at times. Obviously, this is a concern considering Best Buy installed the unit. I'm not sure if this is normal (hard to imagine) or if there is a loose wire causing the issue. I'll be reaching out to Best Buy to discuss as the unit is under warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to inform them about what is happening with your washer.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Washer performance

    Rated 3 out of 5 stars

    Okay Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is okay, but not great. It feels a little flimsy, but so far it has done a good job. I worry about how long it will last.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jack,

      Thank you very much for your observation of our washer. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      Melardo Samsung

  • Rated 4 out of 5 stars

    Buy e set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes my life so easy now. I definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and really love the faster cycle speeds that gets everything just as clean!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be more pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition!! Shorter than I thought but that’s my fault. Available for pickup 2 days after I placed my order

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer has so many settings that help when you have children and pets that make a bunch of messes all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super dryer with smart controls. Efficient drying for Heavy clothes and duvet’s.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would buy again

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started out amazing. Now it makes a really annoying sound when it spins. Other than that still love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible experience with best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a pair. Washer works well, gas dryer had to be taken back. Best Buy finally credited half the accessories return after numerous calls. So I give 2 stars because Best Buy’s service was so bad. I never give bad reviews in my 52 years. But Best Buy customer service made it happen! I do recommend Samsung washers but from other stores.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every cent. I’ve never had such a great appliance before .

    I would recommend this to a friend