Customer Ratings & Reviews

Greetings DanielF, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. You may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. You'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. The sound quality on the Galaxy Buds2 Pro provides an immersive listening experience with its full 24-bit audio for clear, rich audio. Your conversations are crystal clear due to its Intelligent Active Noise Cancellation as it quiets even the loudest sounds so you can tune in to what matters most. When it's time to let the outside world in, switching to in-person conversations is super easy with Intelligent Conversation Mode utilizing voice detect. You can just start talking and it will automatically lower your volume and put your Buds in Ambient Mode so you can hear the other person’s voice loud and clear! These Buds are packed with features! Let us know if you would like any further assistance after reviewing the resource shared by contacting Support. Thank you for being a dedicated Samsung customer. - Debra