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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 5919 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the Galaxy Buds2 Pro for their excellent sound quality, comfortable fit, and impressive battery life. Many also appreciate the available colors and seamless connectivity. Some customers have noted concerns regarding the sensitivity of the touch controls, the price point, and the strength of the active noise cancellation. A few users also feel the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 5,919 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    An excellent bud

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality, feel in ear, and controls make these one of the best ANC earbuds on the market. These are my go to earbuds for music, calls, etc...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buds and sounds great! Only issues is they need to be a little louder. Microphones are great as well but AirPods are more clear when talking on them. These have s better battery than AirPod pros

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    My two newest little buddies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds are nice, and decent noise cancelling for ear buds. These amplify my voice when not yet paired to a device, which is weird to me, but I'll get used to it. My only complaint is actually from my better half who's phone pops up wanting to pair with the buds when I open the case, or with the TV when she's in the middle of playing a game. (Both are samusung devices so it's not surprising this happens) I haven't looked to see if there is a way to disable this on the devices. Long battery life, works great on my phone, tv, tablet and well, annoying my better half when she's playing match three games on her phone and the notification pops up for her.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and they stay in your ear comfortably the noise canceling works very well

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great Purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my 3rd pair. LOVE these headphones quality is good, battery life is good, and the sound is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Galaxy earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and light weight, the music and noice canceling is top-notch and the battery life is also very good!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    A

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound fit good for ir ear nice color black longer baterry

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality ear buds, i love loud music. I did have to use the protection plan as the right ear bud went bad so this is my second pair. Definitely get the warranty. Batteries are great, sounds amazing and always connects fast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best! Long battery time, noise cancelling, fit perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. I love the noise cancellation and the long battery life. Once you get the right earpiece attachment it fits perfectly as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds are still my daily go to and I have no plans to replace them anytime soon. The sound quality is phenomenal and they are durable. They have an active noise cancellation mode as well as , passive, and speaking mode where you can have clean audio pass through. I like the touch settings that are customizable on the app. The battery life is unrivaled and most times I do not even have to worry if they are charged and I grab and go.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    so-so product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a purchase I Did Not enjoy. Especially when it comes down to price-tag and value. Save your money and buy something Cheaper, or upgrade to Sony WF1000XM5 series. The Good: Sound quality is good, not the best I experienced. Connectivity is good. It's durable. The Bad: It has trouble staying in my ears - even when I swap ear size pieces (plastic). If you push earbud in too hard, it creates a vacuum which hurts the inside of your ear. About 11months of usage, One earbud mic is interfering with the other earbud, creating a LOUD Ring when in proximity. Other Note: BestBuy does not service Samsung warranty too. Unless you have BestBuy protection plan.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Anonymous01, thanks for taking the time to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship.In the past, you may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. Thankfully, you'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Before wearing your Galaxy Buds Pro, Buds2, or Buds2 Pro, make sure the earbud tips are attached. Wearing your earbuds properly will ensure they remain comfortable when you’re listening to your favorite content. If the earbud tips do not fit comfortably, you can try a different size to get a tighter seal. This will improve the microphone’s performance and provide a stronger sound. With the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" and "Samsung earbud has a static noise" to help resolve what you may be experiencing with your device. Feel free to contact Support after if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra Samsung

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these buds, sound quality is really good, they fit well in the ear. Best buds Ive had so far.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Upgraded Sound Quality - Not for Workouts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Good: Decent Noise Cancellation, Good Fidelity of Lows, Mid, Highs on Music (as long as seal is good), Lightweight with no fatigue in ears after long periods. The Bad: Not for activity as they loosen up easily in your ears, which degrades the base significantly. During workouts I have to frequently push back in or they eventually fall out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Thomas, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds2 Pro. We value your thoughts as we strive to improve the functionality and performance of our product line. You may have worn earbuds that either pinched your ears or were too loose. Both options are equally uncomfortable, whether you're out jogging or just listening to music. You'll never have those problems with your Samsung earbuds. If they don't fit right, you can simply swap the earbud tips and wingtips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to getting that perfect fit. If you would like any further assistance afterward, please feel free to reach out to Support. Thanks for being an unwavering Samsung customer. - Debra Samsung

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great it fits well and it has great sound quality. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing earbuds!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are one of the best out there. The bass & trebbile is great. They get very loud! Noise cancelling works great if your trying to ignore sounds around you. Noise passthrough volume is perfect when you want to hear around you while listening to any audio. Battery life is around 3 hours of constant use, but it's expected with such small earbuds. I do not regret my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent build & sound quality for a discounted p

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an awesome purchase! The sound quality is excellent and has a great fit in my ears without coming loose. It works seamlessly woth my samsung phone and tablet. I was debating it, but glad I ended up pulling the trigger!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    All My Galaxy Buds Complaints Have Been Fixed!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy these because of a bad experience with the non pro Buds 2. However, these are 100x improved over the old design. These do not fall out of my ears, while the older Buds 2 would fall out just sitting at my desk. The sound quality is great. Noise cancellation is nice to have. Tap gestures are good. I'm proud of Samsung for allowing it to work with the Google Assistant instead of forcing me to use Bixby. If you're reading this Samsung, I would even use your beloved Bixby if it would allow me to send text messages through Google Messages.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best purchase I’ve made in a while

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever! I've tried many different brands and i can never get a good fit, but these feel like they were made just for me. They are secure at all times and i dont have to worry about them falling out and losing them. The noise cancelling is an absolute dream, a total game changer! I can block out the world and bring the world back with the tap of a button. The 360 sound quality is next level and allows me to lose myself in the music. Overall best purchase made in a long time, and i would 100% recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Expensive but good product.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing, and are very comfortable the only thing i can say is that they are a little expensive, but overall good product.

    I would recommend this to a friend