Customer Ratings & Reviews
- Model:
- UX5401ZAS-XS99T
- SKU:
- 6511431
to a friend
- Pros mentioned:Fast performanceCons mentioned:Data loss, System freeze
Not so hot!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how my new ASUS works, it is so fast and spiffy, but a week after I purchased it, the system froze and would not let me in. As I was abroad, I had to get IT help and even though I can use it, a lot of my old data is lost! Had I been in the US, I would have taken it back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SandraB,
We are sorry to hear about the issue you are heaing with your unit freezing. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/me-en/support/FAQ/1042613/
- Pros mentioned:DesignCons mentioned:Value for money
neat design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.neat design but can get better specs for the price. you are paying for the limited edition
I would recommend this to a friend - Pros mentioned:Gamers
young adult college gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cousin feels this is the most superb laptop. His favorite is that you can have a digital display message on the front cover. I feel this laptop is best suited for gamers or anyone under 25 yrs old.
I would recommend this to a friend - Cons mentioned:Tilted key
Is this customer service a joke?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the product I received because one of the keys was tilted. They send me the exact same product with same model # on the receipt again one week later.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beyza,
We sincerely apologize for the keyboard issue you have with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. We recommend returning the product to Best Buy again and request either a refund or replacement or a similar or same model. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2302017587-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Oled screenCons mentioned:Battery life
Might be the best laptop of 2022.. but the battery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I’ve been looking into this powerhouse for a while! It has jam packed performance with the 32 gb of ram an oled screen and more! The only downside I’ve heard about this is the battery life being sub par so keep an eye out for that.
I would recommend this to a friend