Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound and noise canceling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best bose I have owned. This is my third pair in the last seven years.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of the best

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No doubt noise cancelation is amazing. You cannot hear anything from the outside.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend you purchase these bose headphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I AM VERY SATISFIED WITH MY PURCHASE!!! Great soud. Excellent quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC is great. Sound quality is good. No multipoint.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mask Dental Drilling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling! I intend to use the pair at my next root canal dental visit!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose quiet comfort 2

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality, good value for money, great product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buds are good

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line earbuds, this are one of the best earbuds out here.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose earbuds are the best I’ve owned!! Perfect clear sound and the best quality!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome. True sound and quiet. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for music, not for calls

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up too much air in background, tried adjusting the noise canceling in app just makes it worse. Sound quality to listen to music was great but just call quality is bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jaidyn,

      It's great that you enjoy the sound quality when listening to music. I'd recommend trying the steps here https://bose.life/44YrETz to help with the microphone quality, and if needed please contact us https://bose.life/3rykPZR for further help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another Great Product from Bose

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these use when driving my RV, they really work great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as I expected perfect sound great connectivity

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SHHHHHHHHH!!!!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound floor is so high on these Bose Quietcomfort Earbuds II, all I can hear is a constant SHHHHHHHHH. No matter if ANC is on or off the distracting hiss sounds like a constant rain shower outside my window all the time. I returned the first pair after running troubleshooting steps with Bose customer service. The second pair was the same SHHHHHHH. I contacted Bose again and spoke to tech support who said that's what they do and these simply aren't the earbuds for me. While disappointed the ANC couldn't be turned off like the Galaxy buds2 Pro can, which would have made them bearable. I appreciated the reps honesty in saying they aren't for me. The fit is great, nice and secure with a better seal then the Galaxy Buds2 Pro and Soundcore Liberty 4. The sound quality was hard to fully determine because no matter the volume level, I could still hear the constant hiss in the background of all types of music. Really noticeable when there was a pause or quiet spot in a song, the hiss was always there. I found similar complaints about this on BestBuy, Redit and Amazon. Too bad Bose can't get better quality parts or engineering. Samsung Galaxy Buds2 Pro have a VERY low noise floor and the Soundcore Liberty 4 are much lower than the Bose, but not as low as the Samsung. I even have the older Jaybird Vista, which are completely silent. So I'm not sure what Bose problem is, maybe they're next version will address this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 3 out of 5 stars

    Need longer battery

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My jlab air spot battery is longer than these. I have to switch them out before my shift is over. The noise cancel is great though just wish the batterybwas better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bose is great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product keeps a charge very well. Overall very happy with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose has the best products

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Earbuds are great. Great noice cancelation and great sound. I would recemmend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These didn't so they gave the new ones and there amazing

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT SOUNDING!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than advertised. These were purchase as an upgrade and it's worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must buy!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic! Completely cuts out ambient noise. A must buy if you need quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth your money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best earbuds on the market. Sound and noise canceling is top notch.

    I would recommend this to a friend