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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Amazing sound not good for running

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounds is amazing however the constant skiping of songs for barely touching the earplugs drives me crazy

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jacob, if you are finding that the touch controls are not working or not operating as expected, please check out our troubleshooting suggestions found on our product support website here: https://bose.life/3u56LZo.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Mic not working well on zoom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic fit and audio. However, I spend a lot of time on zoom for work and my coworkers complained consistently that I am either cutting out or muffled.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, I am glad that you love the fit and audio of the earbuds. It is surprising they cut out and are becoming muffled during calls. We have a great guide that I am certain will make sure the microphone is performing at its best: https://bose.life/45qwHfS

      If you need further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Left ear bud stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud just stopped working after a couple months. Im sure it was a fluke but i can only review my experience with them. Best buy offered to exchange or get store credit. I opted for store credit cuz honestly I didn’t think it was worth the price from the moment i used them. Don’t get me wrong they were good bit for my use the price tag wasn’t woth it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST in ear headset, I would say its even better then Apples

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds !!! The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best, never can go wrong with Bose perfect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geat sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geat sound easy controls love the customization with the tip and ear wings

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and the best noise canceling I have ever try

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    the best in the maket

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are amazing .the sounds is the best out there.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product!! The sound is Excellent. Recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard to program

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to program! Still cant get them working.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent great noise canceling money worth it good for gym

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Its fine

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is usually good but will cut out and or sound weird or the headphones will disconnect for no reason

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, It's really great to hear you feel the sound quality is good on these. The QC earbuds II have bluetooth 5.3 and a connection range of upto 30 feet (9 metres), so it is usual to hear that these are disconnecting. You can find guidance here
      https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001bnlwAAA&language=en_US to ensure a perfect connection.
      Please follow the steps here to get the best audio
      https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001boHeAAI&language=en_US
      Thanks
      Matt - Bose Customer Service bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit and sound great with one or both buds 8n my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome! No background noise. Fast charging.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headset. They are my go to earpieces for the gym!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds with excellent noise cancelling and sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise cancellation. Would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    High quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality for lessening music but little weak on phone calls

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Mohammad, and thank you for your review I am glad you are enjoying the High quality Sound of the QuietComfort earbuds II. If you are experiencing Issues with your phone calls please make sure you are within 30ft of your earbuds as this can help reduce interference caused by Bluetooth range.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Loved them. Amazing sound, Must have. Simply the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simply the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise canceling by far!! Beautiful noise!!

    I would recommend this to a friend