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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 153 Showing 3,041-3,060 of 4,183 reviews
  • Rated 3 out of 5 stars

    Spend the additonal 40 dollars for the Newer ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose overall. However this product was ok but i would suggest the newer generation of the Bose earbuds. These had some inconsistencies, from randomly disconnecting at moments to shorting out to static noise.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Johnny, I'm glad to hear you enjoy our products.
      If you are having issues with Bluetooth disconnecting I would recommend trying some of these steps listed here
      https://bose.life/3Hpx9QI

      Also having the Bluetooth device in a back pocket, bag or backpack could cause a loss of connection.


      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Best noise cancellation headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancellation headphones. The con is that connectivity isnt as great as the airpods

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Richy,

      We're glad you love the noise cancellation. We'd love to help with the earbuds connectivity, reach out should you need support (https://bose.life/38DNELy).

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Definitely noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose products are absolutely amazing!!! Earphones were definitely helpful to concentrate when construction site was next door.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Falling out my ear still trying to figure out how to fix that

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    charging

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is my third bose earbuds the last 2 i been having problem with the C cable keep coming out and right earbud lose the charge and dont want to charge anymore.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear your Bose earbuds have had charging problems! The charging cable issue shouldn't occur, but it may indicate a faulty cable or faulty charging case. If one earbud is no longer charging, make sure the stability band is aligned correctly, so the earbud fits in the charging case. For further assistance, please reach out to our support team: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    new upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these recently and they're more compact than the first gen ones I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy treats me well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always Treats me very well. Whenever I buy something at their store. Keep up the good work

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Fits great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit wonderfully and the is very customizable and the noise cancellation works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did really like the head phone. Only problem is once in a while would fall out. So i didn't feel comfortable in keeping them .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great, intuitive controls, good battery life. Ideal for Android/iOS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome! Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Music is so clear and u won't heard out side noise. They worth the money and u will not regret.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sounds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about bose earbuds.Its perfectly fits the ears.Dosent come out and I love it love it love it.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Low volume issues.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I hadn’t missed the return deadline by one day. The volume is pretty low when I’m using certain apps. Otherwise they are decent but would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with BOSE. The quality is what I was looking for. Tried other brand but came back them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so goo I love them and I love Best Buy even the people dat work there is good people

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, Cannot say a bad word about them. Sound is excellent. Fit and stay in ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Five Stars!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones! I would definitely recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People here are great. Everything is well organized and easy to find. The employees are very helpful and knowledgeable. Thank you for the experience

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Suck big time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a load of crap! I read the supposed "Pro" reviews of these and thought well they should know, and purchased them but had to send them back because of the high pitch sound and then thought well that was a one off so I got another pair and the same thing happened, sent those back and being a complete glutton for punishment apparently because I tried it a 3rd and final time and the same darn thing happened the high pitch ear killing so uncomfortable earbuds on the planet did it again proved that Bose is now in my opinion the absolute worst earbud maker. I'm sure you're asking why oh why did you try it the 3rd time? Well because back early 2000's I purchased a pair of Bose that were the cable kind and loved loved loved them and wore them like all the time, the sound was unreal but then they stopped working after 10 yrs so that was what I was looking for that incredible sound I had back then, But it's a no go so I will have to go back to my old stand by's the Galaxy earbuds. Bummer because when I make calls the caller can hear everything going on around me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      The experience you've had with the earbuds is not expected, and we would love to help with this. Based on the high pitched noise you're reporting. I suspect that the fit of the earbuds, and/or the stability rings was not allow a proper seal with your ear. This can cause unwanted and unexpected noises. Try the steps here https://bose.life/43WRKWK to help should you decide to try the earbuds again. The above steps can also help ensure that the microphone is correctly aligned for clear phone calls.

      Please also contact us https://bose.life/38DNELy should you need further support.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great headphones with insurance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You’re better sounds better. Everything recommended to buy this.

    I would recommend this to a friend