Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 167 Showing 3,321-3,340 of 4,183 reviews
  • Rated 5 out of 5 stars

    Great noise cancellation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for myself while mowing the lawn and doing wood working on my lathe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose quiet, comfort

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     Very good quality headphones the best headphones so far 

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective and exactly what I was looking for. Da Da Da

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love em’!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is Excellent hope would keeping up their innovation…..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Boes headset

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot people like to use only one ear to make call and some they use the lifte ear in bose dosent work doesnt have micrphonen only on the right ear

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      The earbuds have a microphone calls in both earbuds, to allow using either for phone calls. Please make sure you're earbuds are updated to the latest firmware https://bose.life/3XITRuq or contact us https://bose.life/contact for help if needed.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose earbuds 11

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I would buy this again for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect!! I would highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose best

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best as usual. Nothing better. Simply amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My husband got them

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband lost his headphones and he got these. He loves them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality.. but most importantly EXCELLENT Customer Service from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just excellent ! Finally found the perfect earphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift! Bose did it again with high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    D’BEST

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for me specially I love to travel this could be my BFF.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried different brands and I’m very satisfied with these ones.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    You should not buy.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are The worst earbuds i've tried so far. Half the time they won't even connect to my phone. Not only do they have the ear tips that you can get lost but they have another silicone piece that also falls off very easily. I have had to buy replacements. You can't get just the size you need. Who have to pay $29.99 For all the sizes even though you're not going to use half of them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I'm sorry to hear you're having issues with your QC earbuds. Connection issues can sometimes be attributed to corrupted pairings, so establishing a new connection will help. You simply need to remove the buds from the Bose Music app, then add them to the account once again.

      With regard to the ear tips, we have always provided small, medium and large tips with our earphones, and this is no exception. The difference with this product and recent iterations is we are now accommodating customers whose ears fall outside of the regular size patterns. For only $10.00 for the alternate tips, we think this is a great addition which allows more customers to enjoy a better fit when needed.

      Jeff - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product My husband loves them Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite ear buds ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Love them. I’ve had many different types. My favorite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome! First pair of earbuds.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome! First pair of earbuds. The sound is amazing.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Bose good

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound sound good yes sound sound mmmmhm ungh mmf sork good good

    I would recommend this to a friend