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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 168 Showing 3,341-3,360 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Constant dropping of Bluetooth

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bad, they are just infuriating, works, then stops working, then works again, then not. It's really too bad because their noise cancelling is the best (when it decides to work) but the constant connect and disconnect from Bluetooth is maddening. Just get the Airpods if you want something that actually works.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Marcelo,
      Thanks for providing your feedback, glad to hear you're enjoying the noise cancellation. Sorry you seem to be facing some connectivity concerns, please try our available troubleshooting steps here- https://bit.ly/48418tk if you need additional support, please contact us via https://bit.ly/3UNtwsQ one of our agents will have been happy to assist you with any further queries.
      Tegan - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose =best,affordable,Sound W/No Equal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pound for pound the best in it's class for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds are excellent, wouldn’t expect anything less from Bose!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid at all costs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible upgrade. The previous ones were 1000% better. They die super fast because they never go to sleep while you’re wearing them and on calls they receive horrible feedback and static. They also feel cheap and flimsy. The case only charges with the cable and you can tell they cheaped out on pretty much every part. Even the ear pieces are thus thin little rubber pieces that again, are extremely cheap feeling. The previous model was much more sturdy and the case stayed shut. This case opens very easily and the ear phones are not secured well. I regret getting these. The previous model was much better in every way. For the amount they charge, you’d think you are getting a solid product but nope.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente product, I am very happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling earbuds I’ve ever tried and have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bug's Budz

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit and easy to pair. I really enjoy my earbuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a real human review, you can trust me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phase one of converting into a cyborg complete! 010011001101010

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet comfort buds ll

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose products. Love my upgrade from the previous quiet buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way the earbuds fit and sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    GOOD SOUND BUT NOT COMFORTABLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds great but hard of the ears its not comfortable like the quiet1

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling can't be touch. The sound quality and consistency is averaged at best. Not worth the hefty price tag.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst Purchase I've Made

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst BB purchase I've made in years. I opted to upgrade from my Samsung buds for the Bose sound quality, but what good is that when they buds either lose connection CONSTANTLY, or just wont connect at all. The app is useless and only works when it wants to. I really wish I had stuck with my Samsung buds. I have a Samsung Galaxy Z-Flip 4 so compaibility was not the issue

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I'm glad that you enjoy the sound quality of the earbuds. The connectivity issue does surprise me. I'd recommend following our guide here https://bose.life/3Nwy8D0 and also make sure your earbuds are updated to the latest firmware version. You can also contact us https://bose.life/38DNELy for further support if needed.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work very well when it comes to noise cancelling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great ear fit use them every day for work love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones, I love them. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Clear mic, great sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, microphone is clear. Slightly heavier than I would prefer but overall excellent sound experience wearing these

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really great earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these earbuds! Great buy! Bose is the top brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    your missing out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    priceless. did not throw away money. best earbuds money can buy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing earbuds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my wife and she is very picky about earbuds. She has fallen in love with them and says they have the best sound of anything she has tried. She even watched a movie on her phone with them and was blown away by the sound!

    I would recommend this to a friend