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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Killer sounds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product as always Bose rocks it!!get a pair they sound great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch headphones!! Best noise canceling earbuds I’ve ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancelling and some of if not the best sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buds. It was an amazing experience. Must buy for everyone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great in every metric

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace an old pair of Sony earbuds and was blown away. If I had to give a complaint, the magnet for the charging case's lid is weak enough that it opens if you try to pick it up by the lid which has caused me to drop it twice. I'd hardly consider that a serious enough complaint to warrant not giving the best headphones I've ever owned 5 stars.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Have fun connecting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These get a one star for being the most difficult to use headphones I've ever had. Even when following instructions and connecting them to your devices, they'll stop working the next time you want to use them. It's a chore to get them to work, but you'll forget about it until the next time you try to use them. The microphone quality is extremely poor, and the sound cancelling is nothing remarkable. The only redeeming quality these earbuds have is their low sound spectrum. Spend your money elsewhere

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It's great you enjoy the sound of the earbuds. I understand you're having connectivity concerns when using them, and we have a troubleshooting guide here https://bose.life/3s1aRjN that can help with getting those resolved. You can also get help for the microphone here, and if needed we can help direct with both. Please contact us https://bose.life/contact for further help if you need it.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything on this is all good. The materials/fidelity absolutely great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dorantes Word well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product doesnt worth it, sometimes it doesnt work properly and I just heard Music in the right one

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your QuietComfort Earbuds II aren't working well, Diana! If you only hear music on one side, try rebooting your smartphone, and try a second device, to compare results. Our support team can also assist you further. Regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Battery life don't last long

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life doesn't last long. After being in my ear for about 6 hours and only talking on the phone for about an hour the battery goes dead.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Gary.
      Thank you for posting. The battery life of the earbuds is 6 hours. The charging case has and additional 18 hours. With a 20 minutes quick charge it will give you for up to 2 hours of normal use already. Hope this information helps. If you have more questions, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose delivers great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancellation feature works really well! And has great sound!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I have tried!! Noise cancellation is top of the line.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is exceptional, easy to set up, price is gigh buy worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose always delivers quality and sound reproduction is their game.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the Bomb. Best sounding Bose ear earbuds I’ve used so far.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connectivity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect was not very good it would take a long time for my devices to find them. My bose sport connect better and paid half the price.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Marisol.
      Thank you for your post. Sorry to hear that you are having trouble connecting to your earbuds. Please follow the simple steps here to address this, https://bose.life/3MYpJrr. If you require further assistance, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super light and greaf sound quality. The quite mode is the best.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    New Bose Quiet Comfort II, are just that!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! The noise cancelation in these little guys is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds II Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Earbuds II have a Excellent sound and noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them and they are the best ever and I wouldn’t change it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sounding pods. I feel that they are way better than airpods

    I would recommend this to a friend