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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4184 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 4,184 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sounding pods. I feel that they are way better than airpods

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disconnected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hurt the ears, ans disconnect all the time. Very annoying . I returned mine.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, We are sorry to hear the QuietComfort Earbuds II haven't quite met your standards, if you struggle with the fit of the earbuds I would recommend mixing and matching the ear tips and stability bands to find the fit that is right for you!
      making sure they are being worn correctly can help with this too, here is a guide to make sure you have a good fit https://bose.life/3wIxoV9.


      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot connect to multiple devices. I wish this option will be available. Noise cancellation is great.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for your feedback.

      I am sorry to hear that you are disappointed by the fact that they QuietComfort Earbuds II cannot connect to multiple devices at the same time.

      Best regards,
      Lau - Customer Support bose

  • Rated 2 out of 5 stars

    Revie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    okay ear buds. far better than beats by Dre wireless ear buds, but again, just expected more out of these especially the noise cancellation feature. Air Pod Pros are better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Such a disappointment.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones I’ve had in 15 years. The touch feature doesn’t work. They continually disconnect from the phone which requires you to take them out and put them in the case, then turn off Bluetooth on your phone, then try to reconnect and hope it works. The headphones charging is 50/50 chance it actually works. And a fully charged headphone will somehow go to 0 just sitting in the case. Please do not buy these

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Andrew.
      Thank you for your post. Sorry to hear that you are having issues with the QC II earbuds. Have you tried updating the case and the earbuds to their latest firmware? Please follow the simple steps here to address those issues. https://bose.life/44pteh4. If you require assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love all my Bose products

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new earbuds. He said the sound is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best earbuds i've owned, and are worth it glad i got them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose buds QCII

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buds I've heard so far. Noise canceling is also really nice

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in-ear headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They truly make it quiet!!! The noise canceling is really the best.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them specifically to use while running. I get an unusual sound on each step and they don't stay in my ears effectively. I've tried each of the sizes.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Robert, If you are still experiencing issues with the earbuds, you can purchase an alternate sized kit of ear tips and stability bands that could help hold the earbud in place and create a better seal to improve noise cancellation. You can view these here: bose.life/479nlWP. Should you need further assistance, please feel free to contact our technical support team, who will be happy to assist: bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it…A+++

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why I did not get it sooner…. The best earbuds on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT, very good noise canceling. Bose is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge step up from prior version - great sound, decent call mic.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Bose ear buds fail product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not working charging issue connecting issue and don't know how to return this paid 250 plus tax goes to 270waste of money and time

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      Thank you for posting. Sorry to hear about the issues you are having with your earbuds. Please follow the steps here to address it, https://bose.life/3XhqTl6. If you require further assistance, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and great sound while limiting background noise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product bose gas always a good product i have several bose

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome earbuds and awsome noise cancellation. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very glad that i bought this item. The sound quality are great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It's a Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is Amazing. The sounds,the Quality, It's a Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound good and noise canceling is excellent.

    I would recommend this to a friend