Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Needs work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get an awful buzzing sound in my ear when I am on a call and the noise cancelation is on. I tried everything to fix this issue to no avail.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi John,
Thanks for leaving your feedback regarding the QuietComfort Earbuds II. This isn't normal behavior. You can try to remedy this by unpairing from your phone and establishing a new connection. I'd also recommend checking that the silicone tips are installed correctly. Should you continue to have issues, please do not hesitate to reach out to our team via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support.
Pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They just are not as easy to use as my apple buds. Turn off at any given times ir won’t connect. Wish I could return them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Jazzy.
Thank you for the post. Sorry that you're having difficulty with the earbuds' connection. Please follow the steps on this page to address this. https://bose.life/3RItZOt. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Bose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok but I took it back because you can only start from the right ear. I wireless earbuds where I can use any side to speak or listen music with.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Sash.
Thank you for your feedback. Sorry to hear that you have to return the earbuds. With Software version 1.3.26 or later, you can now use either the left or right earbud for Independent Single-Bud Use. This new feature lets you seamlessly switch between your earbuds, and if one earbud runs out of battery life or disconnects from Bluetooth, the other will automatically take over. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
No hood
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones ive ever bought left ear dosent work spent wau to mych gor crap.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Craig,
I am very sorry to hear about your issue with your QuietComfort Earbuds II.
If the left earbud is not connecting, please try to resync the buds and reset them following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001c0obAAA&language=en_US
For further help, please don't hesitate to contact our support team: https://global.bose.com/en_us/index.html
Best regards,
-Lau (Bose Customer Support)
Bluetooth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth I ever had.... I have had many different Bluetooths...
I would recommend this to a friendDidn’t meet expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds did not meet my expectations after through research and shopping around I thought these earbuds were for me but i was wrong
No, I would not recommend this to a friendDo NOT buy!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! I have to return these. These are constantly disconnecting. The call sound is horrible. The person calling can never hear me.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, if you are experiencing Bluetooth connection issues with your QC earbuds II, please visit our product support webpage for our recommended Bluetooth troubleshooting suggestions: bose.life/3MYpJrr. Should you need further assistance, please do reach out to our technical support team, who will be happy to assist you. You can find their contact information here: bose.life/3iazBx7.
Liam - Bose Customer support
Do not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear bud consistentlt fails. Do nor buy. I do no recommend.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm very sorry to hear about the right earbud of your QuietComfort Earbuds II! If it won't connect correctly, try rebooting your mobile device. If that doesn't help, our support team will be happy to assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Horrible bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Couldnt hear the ohone calls so took them back and got the Sonys and they are much better.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello JasonD,
I am sorry to hear that you had issues during phone calls with the QuietComfort Earbuds II.
If you have any questions about our products, please don't hesitate to contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
- Pros mentioned:Sound quality
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are using for just music they work great. But terrible to talk with.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It's good to see you love the great sound for music. For calls please try the steps here https://bose.life/3Wv08sq or reach out to us https://bose.life/38DNELy for support.
Nic - Bose Customer Support
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tanks, I love it. bose is my favorite thanks again.
I would recommend this to a friendTerrible quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas and have used a few times (warranty ended two weeks ago) and left earbud is crackling. Would not buy as they do not last.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're sorry to hear that your left earbud is experiencing some crackling, we will be happy to look into this concern with you. You have a 1 year warranty and a lifetime of support available on your purchase, reach out to us via https://bit.ly/3UNtwsQ so we can get this resolved for you.
Tegan - Bose Customer Support
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped syncing with phone and noise cancellation stopped working. Disappointed because I’m a longtime Bose buyer.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, We're sorry to hear that you're facing some concerns with the connectivity and noise cancellation of your headphones. We'd love to get further details of this and help have this resolved. Please reach out to your local Bose product support via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Bose needed to do more work!!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned after only a few days. microphone does not work and iphone app is verry glitchy, if thies issues were fixed could be the best on the market.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for reaching out. It is surprising that you had trouble with the microphone and app of the QC earbuds II. Does the microphone work when using another device? If not, I would recommend checking out this great article which can help find out what is causing the microphone not work: https://bose.life/3XtCqwO
If the app is not working as you expect, please make sure you are running the latest iOS firmware. If you are still experiencing glitches, I would recommend checking out this great article: https://bose.life/3XFRtDN
I am sorry to hear you decided to return the product but if you want to try it again and you need further assistance, please feel free to reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds wireless and hidden from view Bose quality
I would recommend this to a friendGreat buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome , my daughter stole for school at Uk. Only the best
I would recommend this to a friendBose-QuitComfort Earbuds II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best earbuds I've ever had. It connects well
I would recommend this to a friendBose Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not stay charged. I keft it on the charger for 24hrs and it only had a 33% charge.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We're genuinely sorry to hear about the charging issues you've encountered with our product. This is not the experience we aim to provide.
In order to resolve this, we recommend reaching out to our support team. They can guide you through troubleshooting steps or explore possible solutions. You can use this link: https://bose.life/globalcontact.
Kind Regards,
Eric. V - Bose Customer Support
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money battery life and sound very disappointed
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jorel,
I am sorry to hear that you are not fully satisfied with your QC Earbuds II.
If you need any assistance, please feel free to contact our support team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
Poor battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These suck they die quickly and they are not loud call answering is hit or miss
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. Sorry to hear about the short battery life. The standard battery life is 6 hours (earbuds) and an additional 18 hours (case). However, if it is draining faster than usual, please try the steps here. https://bose.life/49vHjfh. With the calls, usually rebooting your phone once a week helps. If you have further questions, please reach out to us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Bose Customer Support