Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    No tracking device

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all want to say I did love this earbuds and am a big fan of Bose love the quality sound and the designs but recently sadly I lost one of my earbuds and I try to track them like the Bose before and I could see to find the way to track them down and know am so disappointed and sad that I can’t even look at them cause there’s no tracking gps installed on them…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Still holds the Title!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sounding earbuds but if you have large ears, you may have to call Bose. They will send you a another size

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earphones. The sound is amazing and they are truly noise canceling. Better than my last ones that I kept having to replace under warranty every year until they wouldn’t allow it anymore. Extremely satisfied with my purchase

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    So-so product at a high price point.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A considerable downgrade from the old wired Bose buds. Noise cancellation much less effective, can’t use at safe volumes around any noisy surroundings, borderline useless on a plane. Fit is mediocre under any combination of pieces. Can’t adjust fit while using without turning off music. They’re better than Beats, but that’s like saying they aren’t awful. Seriously regret buying these. Poor value.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Mike, please ensure that you are using the correct earbud and stability band sizes as they will help create a seal in your ear which will improve audio performance and noise cancellation. If you are finding issues with the fit of the earbuds, please check this article on finding the best fit for you: https://bose.life/447xkd1. Should you need further assistance with other issues, please contact our technical support team, who will be more than happy to assist you further: bose.life/3iazBx7.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose knows

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Some charging concerns. May charge 100 percent then will say only charged 50 percent an hour later.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Amazing earbuds for music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up about a week ago but sadly had to return them. Im a huge fannif bise products. All of my home surround sound and portable speakers a Bose products. I was excited to try these ear buds when i saw the new generation. The setup is easy ans you simply use the bose music app to get the earbuds setup. When it comes to noise cancellation these little earbuds are amazing! Same thing goes for the battery life on these earbuds. I used them daily for the gym for almost 2 weeks and only charged them once. As far as listening to music and podcasts. You simply cant go wrong. The only place these fall way short is when youre on a call. They pickup ALL of the background noise which is extremely unfortunate. Im starting to think that no matter how much you spend. Its going to be difficult to find earbuds that not only deliver amazing sound. But also deliver crystal clear phone calls. Not sure why it’s so difficult to find the best of both worlds. But if you simply want earbuds to be emersed with amazing music sound. You cant go wrong w these earbuds!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Daniel.
      Thank you for your post. Sorry to hear that you have to return the earbuds. The issue you are facing can be addressed by changing noise cancellation mode of the earbuds to "Quiet". In "Aware" mode, external mics on the headset feed outside sounds into the headset and therefore can make other noises or the noise floor seem louder. If you have questions in the future, reach out to us here. https://bose.life/3BzXXfd. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling. Almost like wearing earplugs & could not hear any noise besides what was playing through the earbuds. Can be adjusted to different noise levels. Highly recommend these!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Pretty good but connectivity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have trouble connecting sometimes but the sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 2 out of 5 stars

    Great comfort, horrible mic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get these as my first generation QC earbuds finally died (and I loved those). To skip to the chase, these suck for conference calls (unlike the first gen). They are really comfortable and the sound quality is great, however I need them primarily for calls. Back to the store they go.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it's great to hear you were excited to get these, and that you feel they are really comfortable.
      The earbuds have a built-in microphone that filters out ambient noise to focus your voice and deliver conversations clearly. You can find guidance here https://bose.life/40TacxX to ensure the best sound on calls.
      Thanks
      Matt - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Great For Toddlers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure who these are made for but the sound is substandard and the volume sucks - must be meant for toddlers. If you want some buds to rock out to, these aren’t for you. Buy some Bowers and Wilkins - better.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi! There shouldn't be any issues around the volume of your QuietComfort Earbuds II. Make sure the volume on your connected mobile device is turned up, and try a second mobile device to compare performance. As for the sound, don't forget the Bose app comes with an Equalizer, allowing you to adjust the bass, mid, and treble to your liking. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, good quality and excellent noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gym Bose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love love these Bose pods very good and fancy knocks out all the background and sounds love them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I am totally WOWED!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont understand how they put such high quality sound in such a small package, but Bose has provided the latest and greatest, and I couldn't be happier with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connection Issues, White Noise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I immediately updated these earbuds after purchasing due to all the negative reviews I've seen. Unfortunately, I still experienced issues. First and foremost for me is the white noise when ANC is on and no audio is playing. It sounds like distant rain, which is a dealbreaker for me since I like complete silence. When the ANC is on it also gave me the sensation of stuffed ears. Its hard to explain without experiencing for yourself. I also had connection issues, only one earbud would connect or they wouldnt connect at all. I've had the Gen1 Bose QC earbuds since they released and never had these issues. Ill be returning and sticking to the Gen1. The positives are the case and buds are smaller than the Gen1 and the audio is a bit better.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jason,

      I'm glad that you like the smaller design of the earbuds and the case, and the audio quality from them. I understand you're planning to return the earbuds, but should you change your mind please try the steps here https://bose.life/44hv0AO to help with your connection concerns.

      The white noise you're hearing is normal and many different earbuds and headphones can produce it. This is the electrical noise floor of the product and with noise cancelling headphones it can be made more noticeable due to the lack of perceivable outside audio.

      Should you want help with the earbuds before returning them, please reach out https://bose.life/38DNELy as we'd love to help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, Bose what else needs to be said!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Connectivity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great. But not for me the connecting was always having a problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad, not great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality on these is awesome however, they fail to stay, and are harder to get connected to my iPhone. They frequently fall out of my ears, despite using the appropriately sized attachments. I wish I would’ve done AirPod pros.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you're enjoying the sound quality of your QuietComfort Earbuds II! As for the tricky fit, maybe one of the alternative sizes of eartip would be better for you? Our technical support team can assist both with this and with the Bluetooth connection issues you've described. We look forward to hearing from you! Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My mom loved them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my mother's day. My mom really loved them! The noise cancelling is super good

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The best.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have tried many truly wireless earbuds since I bought the bose in i think 2016. These are absolutely fantastic. They sound great and are loud and i don't hear anything from the outside.i have always had a problem keeping an earbud in my left ear and I finally gave up on trying one's that don't have tips.these have small wing tips and they never move.they are expensive but worth the money if you keep them for a long time and with bose quality that shouldn't be a problem.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Wow!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! My first thought when I played the first song. Amazing sound crisp and a solid bass. Easy setup/pairing. Sorry Samsung. Had the new Galaxy buds until I left them in my pants and sent them through the wash and dry cycle. Just bought these and far and above better fit and sound. These have a dual-seal build to them and it works. No outside sound leaking in...I don't want to take them out of ears. Just got em so can't really confirm the battery life yet.

    I would recommend this to a friend