Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
They work until they don't
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $300 on a pair of qc2 Dec 2022.. a few months the left ear wouldn't connect to my phone. Returned to bose for a second pair.. Here we are June 2023 and after a hour of troubleshooting the second pair they sent quit working and will not connect to phone. Not worth the price of inconvenience
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, If you are still experiencing issues with the product after troubleshooting, I would recommend testing the earbuds with another device such as another phone, tablet or laptop. Also, reboot your phone as well as clearing the Bluetooth pairing list on the earbuds to refresh the Bluetooth connection from both sides, you can find more troubleshooting here: bose.life/3MYpJrr. Should you need further assistance, please contact our technical support teams, who will be more than happy to help: bose.life/3iazBx7.
Liam - Bose Customer support
- Pros mentioned:Sound quality
Very good sounds break very easily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 2nd pair already. Good thing i bought geek squad protection. The 2nd pair will not connect to anything now. Bluetooth has stopped working. Bose is amazing for sound but it seems the quality and realiabilty of their products have gone steeply down hill. Very disappointing.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's great to hear you feel these have amazing sound.
The Earbuds use Bluetooth 5.3 and have a connection range of up to 30 feet (9 meters) so it is unusual to hear that these are not connecting.
You can find guidance here https://bose.life/3YDrA7Y to ensure the best connection.
Thanks
Matt - Bose Customer Service
- Cons mentioned:Connectivity
Do.....not.....buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Bose needs to fix their connection issues. I know 4 other people with varying devices that have the same connectivity problems. Ridiculous. All 5 of us ended up returning them. Do.....not....buy
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Robert,
It is very strange for multiple people to have connectivity issues with the earbuds and I understand you've returned them. If you decide to try the earbuds again, please follow our guide here https://bose.life/3RItZOt for help with the connectivity troubles.
We'd also love to help you with them, please contact us https://bose.life/contact for help with the earbuds.
Nic - Bose Customer Support
- Pros mentioned:Comfort
Really good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After putting in larger ear support, they're really comfortable. I still own the original Bose QC and will continue to use them. So far so good.
I would recommend this to a friend No find my earbuds feature
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased the QC II set and found the “find my buds” feature is not available. Using the Connect app only pushed to the Music app which does not offer this much needed feature. Returning this product because I don’t care how good they sounded.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. The QC Earbuds II uses the Bose Music app and have the following features: Adjustable EQ, Touch controls, Listen with one earbud, Moisture resistant, Comfortable fit, and ActiveSense technology. If you have questions about it and want more information, please contact us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
- Pros mentioned:Sound quality
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality and noise cancellation, well worth the extra money if you love music. Bose continues to make the best products.
I would recommend this to a friend Little Secret no one tells you.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is definitely Bose quality but the Dirty Little Secret no one tells you is call Quality is terrible and I do mean terrible. Sad thing is you watch all these YouTube videos that no one tells you.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jerry, I am glad to hear that you are enjoying the sound quality of the QC earbuds II. If you are experiencing issues with phone calls, please check out our troubleshooting steps from our support website: https://bose.life/3vqb1nb. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
- Cons mentioned:Connectivity
BAD CONNECTIVITY AND RESPONSIVENESS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these less than one month ago, which is not a lot of time. I have to reset the Bose every day because they lose their connectivity that often. They are unresponsive and now I feel as if I bought a $249 set of crap.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I understand that the connection issues are frustrating, and I'd recommend trying the steps here https://bose.life/3MYpJrr or if you need further help please reach out to us https://bose.life/contact as we'd love to help.
Nic - Bose Customer Support
- Cons mentioned:Connectivity
Fatal Flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great when they are working. But there are serious connectivity issues that render them useless. I would return them if I could.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are unable to fully enjoy your QuietComfort Earbuds II due to connectivity issues.
If you have not tried this before, please try to reset them: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001c0obAAA&language=en_US
For further assistance, you can always contact our suppor team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
- Cons mentioned:Connectivity
Waste
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Avoid. Zero stars. May entice you in the beginning but connecting problems begin after a few months
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about your QuietComfort Earbuds II's connection problems, Andrew! Connection issues don't necessarily mean your earbuds are defective. Try rebooting your smartphone or clearing the Bluetooth pairing list on both sides. If that fails to help, our support team will be happy to take a closer look, so do get in touch. Warm regards, Fiona M. - Bose Customer Support
Serious Connectivity Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bluetooth connection is terrible. It drops in and out when I’m working out. Half the time, I can’t get them to connect so I have to delete the app and reinstall it before I can reestablish a connection, which really sucks when you’re on a plane and can’t download the app. I am completely surprised by the lack of quality. I thought I was buying a superior product, but my old cheap earbuds worked much better. At least I could count on them to consistently connect to my phone. And don’t get me started on the headache of trying to switch to other devices.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Austin,
Thanks for your feedback, we are very sorry to hear that you are facing connectivity issues with your QuietComfort Earbuds II, this is not what we would expect and we'll be happy to help resolve this. We'd recommend trying our troubleshooting guide which is available here - https://bit.ly/3wfr1Ip if you require additional support, do reach out to us directly via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Be prepared to wait for warranty service 6 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because of Bose quality reputation. Unfortunately the left bud had some static so had to return them to the manufacturer. Bose sends you a self addressed envelope to send to them. This takes a week to get to you then another week to get to them. So two weeks in I call to get a status and they confirmed that I would be waiting 4 weeks for them to replace. Total at least 6 weeks to replace their shoddy built ear buds. By the time I get to use these they will be old tech.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jules,
Thanks for reaching out and providing your feedback, I am sorry that you're disappointed in our current turn around time for exchanges. Due to the festive season, there can be some delays at our warehouse, we appreciate your patience and your replacement will be with you as soon as possible.
Tegan - Bose Customer Support
- Pros mentioned:Sound quality
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is wonderful one of the best purchases. I made it in quite a while. They’re worth the money.
I would recommend this to a friend - Cons mentioned:Connectivity
Awful save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They updated the app so you could use any side of ear bud only since the update everyone is complaining of connection issues. Until the fix it do not buy it. It is that bad.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, If you are experiencing any issues with your earbuds after an update, I recommend that you check out our recommended troubleshooting via our product support page here: https://bose.life/3GHYLAH. Should you need any further assistance, please do contact our technical support team, who will be happy to assist you further: https://bose.life/3ZYlfEh.
Liam - Bose Customer support
- Pros mentioned:Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome the best of the best earphone ever………………..
I would recommend this to a friend Recycled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i was getting new ear buds but as i registered them, they came up as refurbished. Very disappointing!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Chas, if you ordered new QuietComfort Earbuds II but they're showing as refurbished, then please contact us for assistance, so we can take a closer look: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
- Cons mentioned:Connectivity
Bad product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting of my iPhone Bluetooth and phone talk quality is very poor
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello there,
I am sorry to hear that your QuietComfort Earbuds II are loosing their connection with your iPhone. I'd suggest resetting your earbuds, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001c0obAAA&language=en_US
If your issue is still occuring, please contact our support team: https://global.bose.com/en_us/index.html
Best regards,
Lau - Bose Customer Support
Look for other models.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible design. Touch controls consistently triggered inadvertently by insertion or hats. Cannot adjust sensitivity of control or inactivate it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for your feedback regarding the QC Earbuds II. I can appreciate how unwanted triggers can can be a real pain.
The thing is, those little taps and swipes are what let you control things like playback and volume. They're a big part of what makes these headphones so convenient for so many people.
In an attempt to avoid this being problematic for you, I'd recommend adjusting your grip: Try holding the headphones in a way that avoids the touch sensor areas. It might take a little practice, but you should be able to make adjustments to fit without triggering actions.
We're always working on improving the responsiveness of our touch controls, and your feedback is valuable in that process. Thanks for taking the time to share your experience!
In the meantime, if you need any assistance, our team are here to help! Please get in touch via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
- Cons mentioned:Price
Bad quality Noise in left bud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this bose quietcomfort earbuds ii, 3 day and i have problem, the left bud have a noise, to much money for this quality.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we are sorry to hear that your left earbud has low volume. We'll be happy to help you with this, take a look at our troubleshooting guide here: https://bit.ly/3EOnPF3 if after these steps this concern persists, reach out to your local Bose product support via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Search popping noise (always the left side)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a known issue with this headset with no fix, I've had two replacements in a month. Back and forth with customer service has been awful. Besides that android app has never worked right. Rarely says I'm connected to my headset, logs me out of my account randomly, I've tried to register my product in app three or four times and it doesn't seem to stick This is my first and last Bose purchase.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are experiencing repetitive issues with your QuietComfort Earbuds II.
If the connectivity issues persist with your product, please contact our support team, so we can look into this and find a suitable resolution with you. You can find our details here: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Customer Support