Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
DO NOT BUY. THEY SUCK.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the WORST headphones of all time. They dont work half the time. The left one randomly stops working
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Anastasia,
I'm sorry to hear you've not had a positive experience with the QuietComfort Earbuds II. If the left bud is not working randomly, it could be that they're not charged, the pairing could be corrupted or you may be experiencing cross-body interference.
Remember, you get lifetime free technical support with Bose so please reach out to us via https://bose.life/3ET4mCs so we can work on resolving this problem for you.
Jeff - Bose Customer Support
- Cons mentioned:Connectivity
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People I’m on the phone with can hear background noises. The right earphone goes in and out
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Dylan,
I'd recommend following our guide here https://bose.life/44YrETz for help with the call quality. Please also try the steps here https://bose.life/3YL0Gfv for help with the right earbud, or contact us https://bose.life/3rykPZR for further help.
Nic - Bose Customer Support
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theel left ear bud does not always charge. Found mutiple times it was only 10% charge when i tried to use it. Not as good as previous versions
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mike,
Sorry to hear that your left earbud is not always charging. Do ensure that your stability band is on correctly, if not, this can interfere with the charging connections.
If you require additional support, do contact us via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
JamesM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are not worth the money. I had a set of the regular Quietcomfort Earbuds that I loved and they quit working about a year old. Called Bose and they sent me the new “upgraded” Quietcomfort II earbuds. So much for “upgraded “. More like “downgraded”. They do not fit as well, they do not sound as good, AND the noise cancellation is not as good. This will probably be my last Bose product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi James,
I'm saddened that you don't like the earbuds. We always work to improve our products, and will take your feedback. We do have a guide here https://bose.life/3OE4iNt on how to improve the fit, and here https://bose.life/3CanA5T for customizing the EQ for the earbuds. You can also customize the noise cancelling following our guide here https://bose.life/3OASkUN.
I'd also ask to reach out to us https://bose.life/contact for further help if needed.
Nic - Bose Customer Support
Bose air pods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They suck and Best Buy’s return policy is the worst . After purchasing these air pods and working out at the gym, the sound would sometimes be distorted I did everything imaginable (cleaned with dry cloth,checked YouTube for answers)before calling Best Buy and letting them know of the situation and that I’d purchased a warranty long story short I’m out of 300 dollars and haven’t bought anything else from Best Buy please learn from this
No, I would not recommend this to a friendBose headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the sound quality when used for phone call conversations
No, I would not recommend this to a friendNot reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it 0 I would. Had for 1 week then left headphone stopped working completely. When removed from case it says fully charged but no sound. 4 hours later right headphone will not play music at all. Everything says it’s connected to iPhone and still nothing. Looks like hosed focused on all the bells and whistles and not the basics.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Donald, If you are unable to hear any audio from the earbuds, I recommend trying our troubleshooting suggestions that can be found on our product support website: bose.life/3E8PEay.
Should you need further assistance, please reach out to our technical support team, who will be able to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
hot garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.garage, half the time I'm having to take them in and out of the case and my ear to try and get them to connect, and they keep disconnecting for no reason. sound quality is mediocre at best. and quiet feature causes random click artifacts in the sound.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey there,
The connection issues are odd, and I'd recommend trying the steps here https://bose.life/3O3XIxP to help. Please make sure the earbuds are correctly adjusted and fitted as per our guide here https://bose.life/3Q4AgDu to get the best sound quality. Incorrect fit may also cause unwanted noise from the noise cancelling.
Should you need further help then please contact us https://bose.life/3rykPZR as we'd love to have you enjoying your earbuds.
Nic - Bose Customer Support
Noit delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was scheduled to be delivered today, need for a Christmas gift. Recirved a message that it may not come until after christmas, if not by January 4th i can get a refund, i would like my money back so i can purchase a different item this week or the product i purchased
No, I would not recommend this to a friendQuiet comfort II
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Tried all Three inner ear plastic buds and they don’t fit well in my ear. The earbuds kept falling off my ear and I’m afraid to loose them. Took them back and had t a refund. Don’t know why Bose didn’t keep the same design of the plastic inner ear that fit better on the older generation and sport earbuds.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. Sorry to hear that the earbuds does not fit you well. We do offer alternative sizes for eartips and bands. To avail these, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Sound quality is horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are THE worst earbuds. The sound quality is horrible. Im disappointed in this purchase considering the brand i expected better satisfaction which i why i made the purchase.⁷
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am surprised you're not happy with the sound quality of the earbuds. Please try different source devices, and that the earbuds are sitting correctly in your ears (https://bose.life/3wIxoV9).
We'd also love to help you, please reach out to us (https://bose.life/contact) for support.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Sound and fitting quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is no doubt the best! However these earbuds struggle to stay in longer than 5 minutes. I have changed the sizes of ear pieces to attempt to resolve this but no luck. Seems to me its just a poor fit design. Wish bose didnt let me down this time around :(
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Benny,
I'm glad that you love the sound from the earbuds, and understand it's frustrating that they fall out. Follow our steps here https://bose.life/3hGxxBd to make sure you have the best fit. You can also reach out https://bose.life/38DNELy to order the different sized ear tips that may help.
Nic - Bose Customer Support
Bose bluetooth speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Writing a review so people know that Bose do not back there product. I had a bluetooth speaker that I paid good money for and it stopped charging and they did nothing for me. I will NEVER buy Bose product again…………………………
No, I would not recommend this to a friendFall out of my ears every time I wear them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, these suck. No matter what I do, I cannot get them to stay in my ears, which makes them unusable.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your QuietComfort Earbuds II aren't sitting comfortably! A useful guide for finding the perfect fit can be found here: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001brKkAAI&language=en_US. Our support team will also be happy to help, if needed. Warm regards, Fiona M. - Bose Customer Support
Amazing but not for call quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were amazing BUT call quality was horrible in outside conditions...broke my heart so I had to return them if they stepped up the call quality they would be perfect
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Chris.
Thank you for posting. Sorry to hear that you have to return the earbuds. Noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. Our suggestion is to just move to a quieter environment. If you have future questions, just reach out to us here. https://bose.life/3BzXXfd. We would love to help.
Marvin - Bose Customer Support
Terrible for price point
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Going to return them, quality completely deteriorated and static after 2 months of use
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I understand you're planning to return the earbuds. We'd love to help you with them, please contact us https://bose.life/contact so we can work with you to help.
Nic - Bose Customer Support
only one ear worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didn't work. I was not able to pair the right earbud. I returned them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Bruce,
Sorry to hear that you're unable to pair your right earbud, this is not what we would expect. If you ever require product assistance in the future, do reach out to us via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
Bose QuietComfort II problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with Bose QuietComfort 2 earbuds was, to say the least, horrible. The first set would nor pair to my IPhone or IPad. After talking to the Geek Squad guy, they replaced it with a second unit. That one would not allow me to access the Bose Music App setting menu. After a long time waiting on the Bose help line, I gave up and returned it back to the store. Learned my lesson, Bose is NOT user friendly.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, the QuietComfort Earbuds II use Bluetooth 5.3 and have a connection range of up to 30 feet (9 meters) You decide to purchase these again you can find guidance here to ensure that these connect correctly https://bose.life/3WkJSK0
The Bose Music app is compatible with iOS14 and Android 8 or newer.
If you need any further assistance in the future, please reach out to us directly at https://bose.life/3kp6LLF and we would love to help.
Thanks, Matt - Bose Customer Support
- Cons mentioned:Connectivity
Bose.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry Bose 1 star for the NO Wireless charger!!!! Overpriced 100%
I would recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're sorry you're disappointed in the current lack of wireless charging on your headset and appreciate your feedback.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Worst earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connection problems, ANC Problems, no wireless charging
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, we would love to help you get the noise cancellation and connection working. Please reach out to our customer support team here: https://bose.life/3nTDo5H
Bose - Customer Support