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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good set of ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like these earbuds it is a very good quality of sound. The only negative about them is the the noise canceling is not as good as my original quiet comfort ear buds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is what you would expect from Bose clear accurate sound. IF your a bass lover, not going to find that here. My main disappointment is the case and software. The case seems very sensitive to any drops and after 2 or 3 drops from my bed to the hardwood i started having issues with range and static. Already looking at replacing less than a year.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far like these buds very much. Sound is really great. Would have given it 5 stars but had to return the first set as they would not connect with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love these buds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super sound. Comfy and charged up easily for long term

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly. Excellent noise cancelling on plane.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Loved

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds perfect! Is everything i need confortable and looks very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Good aound. Fit better than the first gen.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not worth the price, noise cancelling is average..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst headphones I've ever had the displeasure of using, noise cancelling is average even with different fittings my galaxy pro still offer better cancelling, the fact they don't use NFC connection make them have issues where you phone won't connect to them for 10+ minutes or restart your phone. Sound quality is good, call quality is about the same as some 5$ wireless headphones, whoever your talking to will be able to hear everything in the background as these don't filter sound overall extremely disappointing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I am glad that you are enjoying the sound quality of the QC earbuds II. If you are experiencing issues with the Bluetooth connection, you can try our recommended troubleshooting found here on our product support website: bose.life/3qBAWWD.
      As you mentioned that you are unhappy with the noise cancellation, you can also check out our recommendations here: bose.life/3Pj5Knh.

      Should you need further assistance, please reach out to our technical support team, who will be able to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband! He is a fan of Bose and he loves these head phones! The noise canceling is his favorite quality! They have a sleek design that just looks so nice and clean cut. They are not too bulky at all. Overall a nice product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds I have ever purchased. The battery life is amazing. The noice cancellation and the sound are very very good. They will stay in my ears perfectly when I work out compare to the AirPods which I had trouble to keep fitted.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hubby and I got 2 pairs!! We love the sound ,amazing noises canceling. We have problems connecting them . Mine is the right and the Hubby is the left . I find the fit is lose.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Charges relatively fast. Lasts a long time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not charging after 6 months. But while using the quality was amazing. I have the guarantee and will exchange for a new one . Good costumer service

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound, Not Comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These had amazing sound and noise cancelling, but they were really bulky and hurt my ears. I ended up returning them and going with a mid-range Sony earbud that was much smaller. Disappointing, as I adore my Bose NC 700s.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit. Awesome sound. Noise cancelling on point.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Very comfortable. Truly Bose. Awesome noice cancellation

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clear sound. Great battery life. Overall A+ !

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet Very comfortable Great product- must have

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Too Good to be True

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont stay connected to my phone. When they work they are excellent. For me to expensive to deal with any issues. Ill be returning for something else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Michael,
      Thanks for providing you're feedback. We're glad to hear that you find the QuietComfort Earbuds II to be excellent. Sorry you've had some connectivity concerns, before you return your product, reach out to us via https://bit.ly/3UNtwsQ we'd love to get additional details and help resolve this.
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Improved audio over last model

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones but if using for activity the previous model was a better fit. I will be exchanging them. I tried all combinations but they keep falling out when working out.

    I would recommend this to a friend