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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For listening to music it is perfect in loud places it will block everyone out!!! But very low quality with phone calls they pick up all background noises

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth every penny

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier! You can adjust the noise cancellation level, it's easy to listen to media and be aware of background noise. Well worth what you pay!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wish they had a find my feature. They were moderately comfortable with alright noise cancellation. Lost them after a few weeks at a friends house. If they had a find my feature id still have them. AirPod pros are better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great noise cancelling.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation and sound quality. It does occasionally loose connection with phone via Bluetooth and has to be repaired.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding Great noise canceling Great feel!!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Great all around ear bud

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great clarity, bass,highs and lows. I have purchased multiple pairs of bose headphones. These are indeed the best thus far, they are better than my apple air pod pro 2nd generation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointing honestly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start with this. If they wouldn’t have discontinued the II I would not have these. Now that’s out the way, these buds are great sound wise my issue is with the connection itself and the actual buds. These are my second pair after the right bud on the last pair decided to stop working randomly. I was going to trade them in because I found the right to have issues prior to that anyway, but I thought hey maybe it’s just these one pair being weird. Just kidding I get to the second pair and they refuse to stay on UNLESS both are in, what’s the point of that? Then no one can hear me out of the left (I noticed before the right bud is better to speak in anyway) while on the phone. I’ve disconnected them multiple times at this point and will be trading them back in and finding something else they’re pointless.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you've been enjoying the sound of the QuietComfort Earbuds II! With software version 1.3.x and up, you can use either the left or right earbud independently of the other. As for mic response, make sure the stability bands are positioned properly, so the mic hole on the band is aligned with the mic on the earbud. This will ensure that people can hear you clearly. For any further assistance, our customer support team will happily advise: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, great noise cancellation and comfortable too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Sound bad for talk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good however I talk on the phone a lot and had multiple complaints of people not being able to hear what I was saying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noise canceling is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality of these ear buds is the best. I travel a lot for work and noise canceling eliminates an airplane engine noise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound, including the quite feature! For me personally I wish I would have gotten the over the ear headphones. I had surgery on my ear and the one bud Always falls out!! A lot of money to spend and not be able to wear it! I would recommend the product to anyone! I love Bose!!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    quite happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am finding that these are genuinely worth the price. There was lots of help learning how to use them, insert them, get a good fit. I'm still experimenting a little with settings - it always takes me awhile with something new

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose ear piece

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great ear buds, noise cancelation works great even if the wind is blowing towards the ear piece the other party can still hear you with other ear buds they will not work if the wind blow in your ear piece. The app is not the greatest and sometimes they will not pair with my cell phone so i have to unpair and repair them again. Its too expensive of a product to have those type of issues. I still like them though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It's wonderful to see you're enjoying the great noise cancellation, and performance of the microphones of the earbuds. I'm surprised you are having trouble with the app detection. Please try the guide here https://bose.life/3umPISg that can help with this. Or please contact us https://bose.life/contact for help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound canceling is awesome, however when used to answer the phone there is a significant time lapse. Also, it spells names rather than knowing how to pronounce the name.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but just wasn’t for me. Didn’t feel comfortable in my ears but might be different for you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and controls. I personally dont like the bar hanging out of my ear. Mess with parts of my ear. If you aee ok with that would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Constant having to re-pair Bluetooth.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was of course, wonderful. But 3 days after buying them, the left ear bud lost Bluetooth connection and I had to go through re-pairing. Not happy for $300 headphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These Headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound canceling is amazing. The hurt the ears a bit but it could be something that I need to get used to. Love the different modes as well as the simplicity of the app. They look great and the sound quality couldn’t be better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Wanted to love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having a set of 1st gen AirPods fail way too soon and no assistance available from apple I was really interested in a high quality sound replacement. These sounded great for music. I ended up returning them because the transparent noise canceling in the car was really bad. 2) Sometimes when listening to spoken words the sound would shift from ear to ear at the beginning of a word. 3) No matter what I couldn’t find a combo of tips and rings to stay in my ear. I went back to the pods 2nd gen.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love Them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried many other buds and these are the only ones that are comfortable to my sensitive ears. Honestly I could rave about them all day, so instead I'll just say I love them.

    I would recommend this to a friend