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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Boss

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, the best of the best, love how my music sounds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good quality with good sound. After 30 minutes, they do start to hurt your ear.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best earbuds ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best set of earbuds I have had from Beats fits Pro to Apple air pods and everything in between they fit perfectly in my ear don’t rub or try and fall out the thing I could say as an improvement point is the app could do more work but I don’t use it much so I am happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well in gym great sound and god noise blocking

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Smaller profile, large plus!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the smaller profile without compromising on sound! Less easy to knock off, yet all the same great features with longer battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose QC ultra earbuds!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as an alternative to my apple air pods pro. No comparison! The Bose ultra QC quiet earbuds did not disappoint! The sound quality for music, work conference calls, or listening to YouTube is far superior! The noise cancellation is unmatched! I use these when cutting two acres of grass weekly and they stay comfortably in my ears and cancel most of the noise! I even bought my another set for another family member!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Mediocre, Expensive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read/ watched article/ video reviews on this item. After much debate, I decided to give it a try. Once you start tweaking the EQ, the volume self-decreases (Im assuming to ensure optimal sound quality at certain volumes). I personally believe the Apple AirPods Pro 2 are much much better. The AirPods get louder and sound quality is better as well (IMO). No worth switching from my AirPods Pro 2. Save your money, go with AirPods Pro 2.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    I expected more from Bose.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your goal is to listen to music and have a quiet environment in a busy place. These are great. Talking on the phone or keeping them connected to stay on task with what you are doing on your device...well be prepared to go through the on and off again, routine.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review. I'm happy to hear you've been enjoying the noise cancellation of your QuietComfort Earbuds II. However, the connection and phonecall issues you've mentioned are something we'd like to troubleshoot with you. Please contact your local Bose customer support team for assistance. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said the noise canceling was better than the previous version and they were right. I would say its a lot better. I work in a very loud welding shop and it muffles most of the sounds. There is a few noises that makes it crackle a little, but for the most part it is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality! However sometimes I lose connection to my phone sometimes. My first pair of Bose and tbh; not terrible.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Charging pin broke

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren't durable. Their charging pin broke two years into usage. Great earphones but not long lasting, otherwise great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Sound Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Noise cancellation mode really works. I can listen to music and vacuum the carpet at the same time! Best part: Awesome sound quality! What’s not to like? Very happy I chose the Bose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Fits nicely and cancels out background noise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are awesome! I had the previous version as well, and they were great until my dog ate them. I decided to try the AirPods Pro. However, they didn’t work with my ears. I’ll blame that on my ear canals, and not apple’s design. This updated model is much slimmer and the case is similar to the apple AirPod Case so it should fit easier in your pocket. I know this sounds silly but this new model let you skip forward or go back for songs. The previous version would let you only choose one of the other. overall, I would recommend these as well as a Best Buy warranty. That’s because my dog also ate my new pair one week after I purchase them. All you have to do is bring it back in and they give you a replacement right on the spot. It’s the best!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really top notch. Customer for life. If I had to come up with any “negative” at all, I would say that they’re not for people who easily misplace things. Great sound, super “smart” tech. Love ‘em.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose can't be beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here are the only earbuds you should consider buying. These are far superior when it comes to sound quality and comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose is awesome but best buy not so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing,I would like to address that I ordered online and picked up instore. When I picked them up in store it looked like someone dropkicked the box and it was completely covered with their order sticker. I asked if I could exchange them for a box that was more presentable for a Christmas gift... the customer service who looked like a profesional LARPer couldnt have been more confused how to process this request because it wasn't written in python. He then told me they didnt have any to exchange with... but having keen eyes I noticed about 5 boxes of the same ear buds placed directly behind him. Needless to say customer services has gone down hill and will avoid best buy at all costs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, love the way they fit and feel too , sound is really good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound - 5 Pricing 3.7 Durability 2.5 I've had issues of left or right bud not connecting after a year. Buy the warranty!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than AirPods.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought after I lost my AirPods. I just wanted to try and see how the Bose products are. And I was amazed by the sound quality of this product. The ANC I can say is better as well. I don’t think I’ll go back to AirPods after this. Bose really is good when it comes to sound quality.

    I would recommend this to a friend