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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 4,183 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds in the world!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these earbuds because my AirPod pros broke. Needless to say i wont be going back to AirPods because Bose blows them out of the water lol. The noise cancellation is the best I’ve ever heard.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy this peoduct, but it does have connection issues at times.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not what I expected from Bose.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good noise canceling as well as sound quality. However, I've had a very bad experience connecting to the Bose app. The left earbud stopped working out of the blue. And Bluetooth connectivity is unstable. Honesty, its too disappointing. Very bad Bluetooth connectivity. Sony definitely does a much better job.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      It's awesome to see that you're enjoying the sound quality and noise cancelling of the earbuds. The connecting issues not normal, and I'd suggest checking the left earbuds stability band is correctly aligned, this will help ensure it is seated in the case fully when not in use. You can also try the steps here https://bose.life/3RK6jcn for help with connectivity, or contact us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ulitmate in-ear bose experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These easily blew away my wf-1000xm4’s, the sound is dynamic, and the noise cancellation is superior. Buy these if you got the extra money for them!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Just wish they wrre a little more slim design.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice but kind of annoying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice ear buds but if you have apple sometimes the connection is annoying because you will use a third party app to connect

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noticeably better than the Sony's

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the top of the line Sony buds that everyone raves about. They were absolute trash and stopped working 40 days out of warranty. The Bose sound better and work with my iphone better. The noise cancelling is 10x better than the Sonys.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good set of earbuds but had to return. I love the Bose product and the noise canceling was excellent but I like to wear one earbud and this was not allowing me. I need to hear my surroundings so I bought the Apple Pro which give me that comfort since of security.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose' best small earbuds...highly recommend it if you are going to sit and use them or brisk walk...not good to use while running or ruding mountain biking...I have tried different earbuds, all types...these are by far the best overall.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mostly good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t sit in my ears correctly and seem to shift. I have changed the cushions on them, but it still happens. The noise canceling feature is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great but could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is top-notch, but the controls on the earbuds could use some improvement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only a month in with these and all fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I’m giving these ear buds four stars as I haven’t had them long enough. The sound is excellent… you can control the bass and treble and there is an “aware” mode if you need to let outside sounds in along with the usual “quiet” noise canceling mode. They are comfortable in the ears and give rich sound without sounding “tinny”. I previously had the QC 30 with the neckband and the neckband broke. I really enjoyed those and the sound was excellent. So I’m hoping these will last as long as the QC 30’s did. So far…. so good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible Connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to like these earbuds but they were a huge disappointment. Overall, the sound quality was great and noise cancellation was impressive but the connectivity was an absolute joke. Bought my first pair and immediately noticed the sound cutting in and out within the first day of having them. Within that next week they just stopped connecting to my phone altogether. Went to the store and switched them out for a new pair assuming the original ones were just defective but after having the second pair for only a day I started to experience the same problem. Would take forever to connect to my phone and when they did, only the right earbud worked. I usually love Bose and have not had any issues with the other products I have of theirs but these were definitely not worth the money or the headache.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jack,

      It's great to see you enjoy the great sound quality, and impressive noise cancellation. It is surprising you've had connectivity trouble with the earbuds, especially on two pairs.

      I'd recommend trying the steps here https://bose.life/459LRF9 to help with the connectivity concerns. If you're having difficulty with the app connectivity then try the steps here https://bose.life/3umPISg. Of course you can also contact us https://bose.life/contact for further help as needed.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    I loved them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this was a very well designed item. It takes into account comfort, ease of use, sound quality, and size. Bose almost always knocks it out the park with their products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose or Sony - you can't go wrong.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choice option for noise cancelling buds. I've owned AirPods pros, Sony XM4 (buds), Galaxy Buds and now these. AirPod Pros are the "worst" of the bunch in terms of quality and battery life. These are probably about a wash with the Sony buds. They each have slight wins over each other that will almost certainly be down to personal preference. With either you can't go wrong, for my ears these were more comfortable, both had WAY better longevity than AirPods. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My headsets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with the latest version of the Bose headsets. These are sleek and easy to use and have great sounds. I love how they fit easily within my ear, are extremely comfortable and provide great noise cancelation to have clear sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Reccomend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have smaller ears and found the air pods would create scabbing from the friction of my ear and the plastic but these feel great. Sound is what you expect from a Bose product top of the line. NC is great, only knock is how sensitive the touch controls are.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality and noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound quality I’ve ever had with these earbuds! The noise cancellation is also amazing. I had someone ask me something when they were only a couple feet away and all I could see was their lips moving- no sound! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Headphones charged inconsistently.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling was excellent and the sound was great. I had to return them though because they would not consistently charge. I would put them in their case and next time I'd take them out it would tell me battery low. This was not every time but I travel for work and need them on the plane so when it didn't work it was extremely annoying.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it's great to hear you feel the noise-cancelling is excellent and the sound is great on these. The earbuds have a battery life of 6 hours for the earbuds and an additional 18 hours from the case. It is unusual to hear that they are do not consistently charge. You can find guidance here https://bose.life/3pspGuD to ensure the best battery life.
      Thanks
      Matt - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Don't buy Bose QuietComfort Earbuds II

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great, but when placing them in the charger, they don't charge without fiddling. Gave it as a gift in addition to my purchase. We both have the same charging problems. They do sound good, but aren't reliable charging. Charger connection to the earbuds is horrible.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Mike,

      It's great that you're enjoying the great sound from them. While I understand the charging is annoying. Try the steps here https://bose.life/41xRV8N to make sure that they can charge correctly.

      Please also contact us https://bose.life/38DNELy if you need help with them

      Nic - Bose Customer Support bose